Logistics

Article: “From Just In Case to Just In Time”A resource dependency analysis begins by doing what?

• Identifying an organization’s needed resources and then tracing them to their sources.
• Evaluates the environmental actors that support or interfere with the organization’s resource exchanges.
• Seeks to manage (or avoid) its dependency on the resources.
• Asks for help.

Is [it true that we should make promises to our customers] true or false?

• True
• False

Logistic ConsiderationsIntegration of the operation and logistic planners’ efforts is necessary throughout the planning and execution phases.

• True
• False

Elements of Supply Chain but not of Logistics

This activity is when you climb at a high altitude level.

• Camping
• Kayaking
• Mountain Climbing

What should be planned and followed in training all the participants?

• Specific rules and regulations
• Budgeting and Logistics

The word "agreement" means...

• Acuerdo

The Shipper has paid the company $575 to transport their vehicle. We are paying the carrier $400 dollars to transport the vehicle. The total mileage for this transport is 665 miles. What is the carrier receiving per mile ?

• 0.70 cent per mile
• 0.60 cent per mile
• 0.62 cent per mile
• 0.69 cent per mile

If a vehicle was going 300 miles, how many days would it take to transport the vehicle.

• 1 Day
• 1-2 Days
• 3 Days
• 3-4 Days

An aspect of the supply chain where it is responsible for the way customers feel about the product and the company who is selling it

• Customer Service
• Quality Assurance
• Scheduling
• Customer Management

Considerations for Transportation Planning and CapabilityJimmy has been tasked to move 171 Doolies and water to support them 20 miles north. He is analyzing how many CAP vans he can use as well as the amount of needed drivers. Which of the 8 Considerations for Transportation Planning is he analyzing?

• Priorities established for the movement
• Duration of the movement and time available for planning the movement
• Availability and characteristics of movement resources, both military and civilian
• Amount and availability of forces and material to be moved

Logistics Environment

Value chain begins with the suppliers of raw materials and extends all the way to the final customers.

• True
• False

Refers to the movement within a facility, overseeing incoming and outgoing shipments of goods and materials and information flow.

• Transportation
• Logistics
• Managing Channels of Distribution

Give an example of a popular online company operating here in the Philippines that do Logistics Outsourcing

• Shopee

An improper method of material handling will add to the product damages and delays in the delivery of the product.

• True
• False

Can [you find customers on Social Media Platforms] true or false?

• True
• False

What does ETA mean ?

• The time the vehicle has been picked up.
• The time the vehicle has been delivered.
• The time the vehicle will be picked up.
• The estimated time that the vehicle will arrive

An element of Logistics where one get something to where it needs to be

• Transportation
• Warehousing
• Logistics Outsourcing
• Reverse Logistics

Plans must be flexible in order to ensure the successful delivery of required equipment and supplies.

• True
• False

Benefits of effective supply chain management

Is an aquatic activity that needs research for information such as the activity site, water hazards such as water current, and water quality

• Snorkeling
• Paragliding
• Trekking
• Mountaineering

Product tracing is part of the _____________ elements of customer service.

• post transaction

Country of Origin of Mc Donald ....

• France
• UK
• US
• Swiss

What's a synonym for supervise?

• Check

Elements of Supply Chain Management

Does the customer need a license plate to ship their vehicle ?

• No
• Yes

Article: “Commercial application of military logistics principles”Which factor inhibits logistics engineering by limiting the flow of informationbetween departments or facilities. (Choose the best answer.)

• Division of responsibility
• Lack of training in logistics engineering
• Fast-moving programs
• Lack of resources

What's the meaning of the word "carriege" in english?

• Transporte
• Camión
• Carro
• Carga

Response time from sales representative is part of the key measurements in ____________ levels

• performance
• progress
• productivity
• service

What outdoor activities does not require permits?

• Trekking
• Diving
• Gardening
• Wildlife Viewing

What to make when an equipment is required for the activity?

• Checklist
• Planning List

A process for providing significant value-added benefits to the supply chain in a cost-effective way is known as ____________ __________ in logistics.

• customer relationship
• customer service
• customer centric
• customer care

Logistics reflect the concept that value is added as goods and services progress through the chain.

• True
• False

An element of the Supply Chain Management whose concern is making best decision when it comes to the movement of information and materials.

• Processing
• Location
• Logistics

An element of the supply chain management wherein the main concern is the evaluation of suppliers, purchase of goods and services

• Suppliers
• Logistics
• Purchasing

Customer service is similar to customer satisfaction.

• True
• False

Attendance will be...

• not taken. Ever.
• essential for class success
• optional
• unimportant

The customer is asking for a quote from Los Angles, CA to New York, NY and the vehicle is a 2020 Honda Accord. We decide to charge the customer .69 Cents per mile. What is the rate we charged?

• 2,000
• 1,850
• 1924
• 1760

Characteristics that makes criteria for International transportation

Patient EvacuationThis mission is executed by the Air Mobility Command.

• True
• False

Which among the following are distribution systems

Is [a gate pass necessary ] true or false?

• True
• False

An element of logistics responsible for all aspects of stock control

• Inventory Management
• Warehousing
• Inventory
• Transportation

Echelons of CareWhich Echelon of Care is rendered at the unit level and includes self aid and buddy aid, examination, and emergency lifesaving measures such as maintenance of airway, control of bleeding, prevention and control of shock, and prevention of further injury by trained personnel.

• Echelon I.
• Echelon II.
• Echelon III.
• Echelon IV.
• Echelon V.

It requires knowledge about the availability of emergency units on the way and around the activity site should be known to ensure safety and minimize the occurrence of risks.

• Planning Routes
• Family Planning
• Meeting

What's the meaning of the word "Airline" in spanish?

• Buque
• Puerto de embarque
• Aerolínea
• Bienes

Is this a chain?

• Yes, it is.
• No, it isn't.

The transfer and shipment of goods via an air carrier.

• Trucking
• Waterways
• Pipelines
• Airfreight

If a customer asks you for the pick time want would you say?

• The pick up times are based off what you choose. We have two options, Flexible and Urgent
• The pick up times are decided by you. When would you like to pick up?
• We pick the car up as soon as possible.
• We schedule the pick for the nearest carrier to pick it up. So I don't have a time

Customer service standards provide management with cues for __________________ action

• corrective
• preventive
• premeditative
• predetermined

Refers to the process of receiving, tracking and fulfilling customer orders.

• Inventory Management
• Order Management
• Delivery Management

What is the inventory between the Production and Marketing

• Raw materials inventory
• Finished goods inventory
• In House inventory
• Work In Progress inventory

Responsiveness is the right support in the right quantity in the right place at the right time.

• True
• False

Areas where foreign goods may be held or processed and then re-exported without incurring duties

• Special Economic Zones
• Foreign Trade Zones
• Export Processing zones

Supply Chain has its elements that does not encompass Logistics. One of the elements is Quality Processes.

• True
• False

Logistic PlanningJoint logistics is a simple, independent concept that works alone to apply leverage (plus or minus) to a combatant commander’s combat power.

• True
• False

Movement in the Supply Chain refers only to the physical movement of materials.

• True
• False

The elements of customer service in logistics are:

What's a synonym for unprocessed? For example: unprocessed material.

• raw

An element of Supply Chain Management is Inventory, wherein its priority is in meeting demand requirements while the company manages its holding costs.

• True
• False

The _________ army were the first to introduce a large-scale navy used primarily in support of ground operations.

• Persian
• Egyptian
• Greek
• British

The word "Box" means...

• Caja

Logistic Planning ConsiderationsIt is critical that planners identify key issues unique to a specific joint operation plan they must support.

• True
• False

A synonym for freight. It has 5 letters

• cargo

Capacity Planning means. . .

• meeting demand requirements while managing the cost of holding inventory
• matching supply and demand
• predicting the quantity and timing of customer demand
• controlling quality, scheduling work

The customer service level that an organization provides has a direct impact on the following EXCEPT:

• market share
• total logistics costs
• overall profitability
• management structure

Just In Case to Just In TimeThe Just In Time model of support is superior to the Just In Case model because it does not waste supplies.

• True
• False
• Neither. Both are needed in any real-time operation.

what is/are the relevant information you to know before scuba diving?

Responsible for managing supply and demand both within and across business organization

• Supply Chain Manager

Refers to the movement of goods

• Logistics
• Transportation
• Supply Chain
• EDI

In this class I should...

Movement within a facility would mean. . . .

Which word DOES NOT refer to "mercancía".

• Cargo
• Shipment
• Freight
• Merchandising

Which supply chain strategy focus on various forms such as volume, variety and customization of products and services

• sustainability
• flexibility
• cost
• quality

It is an activity performed in the air.

• Snorkeling
• Paragliding
• Kayaking

Customer service standards rarely reflect the customer's point of view.

• True
• False

Some classes will have safety tests for certain pieces of equipment. I must...

• pass with 100%

It aids in regulating material flows within the firm, by ensuring that the right items are in the right place, in the right quantity, and at the right time.

• Logistics
• Internal logistics
• Outbound logistics
• Inbound Logistics
• Reverse Logistics

________________ justice refers to the manner in which people are treated during the conflict resolution process; for example, with courtesy and respect or rudely.

• Interactional

................... tends to focus on purchasing and procurement, production planning, demand management, from point of origin to point of consumption

• Operations Management
• Logistics Management
• Supply chain Management
• Materials Management

It is essential in the Supply Chain Management to incorporate customers, wants manufacturability, and time to market.

• True
• False

Does someone have to be present for pick up and delivery?

• Yes, just a kid or a family member
• No just leave the keys outside
• Yes, there must be someone present to release and accept the vehicle, provide keys to the driver, and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle.
• Yes, there must be someone present to release and accept the vehicle, provide keys to the driver, and sign the initial and final inspection reports. This person can be anyone under the age of 16 that you trust with releasing or accepting your vehicle.

Seeks efficiency of operations through the integration of all material acquisition, movement and storage activities.

• Supply Chain Management
• Logistics Management
• Inventory Management
• Procurement Management

Check to see whether a permit is necessary to attend the activity place.

• Budgeting
• Logistics

______________________ is a place where finished goods are stored until they are sold.

• Warehouse

Supply Chain Facilities include. . . .

Before indulging in _______ or river rafting, it is better to know about the characteristics of the river, its banks, the starting point of the activity, and the paths to cover.

• Kayaking

When a customer has asked, "when will my vehicle be delivered" ? What do you say ?

• The transit time for your shipment is based mostly on the mileage between the pickup and delivery location. Generally, every five hundred miles will add one day to the transit time - so for a 1,000 mile transport, the transit time would be 2-3 days.
• We can have your vehicle delivered in 1-2 days.
• Your vehicle will be picked up when ever you are scheduled for pick up. Or in other words, when a carrier informs us how soon he or she will be picking up.
• The vehicle will be picked up in due time. We don't want to promise anything because plans change. We will do our best to pick up your vehicle as soon as possible.

Please be mindful of health and safety by....

• leaving supplies dirty in sink
• leaving trash out on tables
• keeping the studio clean and organized
• never washing your hands

This process begins with the purchase order placed by a buyer to the supplier.

• Customer order
• Order processing
• Online processing

In logistics "AGV" is the short form of

• Auto Geared Vehicle
• Attorney General Vice
• Automated Guided Vehicle
• Anti Guided Vehicle

The Defense Transportation System (DTS)The Defense Transportation System simply utilizes the Air Force and Navy to provide for the Army.

• True
• False

Supply chain facilities include...

Logistics involves intelligent trade-offs. Which of the following is not

• Purchase discounts versus Raw Materials Inventory
• Production efficiency versus Finished Goods Inventory
• Semi-finished production versus Finished Goods Inventory
• Freight discounts versus Finished Goods Inventory

The word "Embassy" means...

• Embajada

What should be organized in training all the participants?

• Orientation Event
• The materials needed

Processing in supply chain management means. . .

Which of the following company does McD prefers for its buns

• Trikoya Agro farm
• Cremica
• Kiltran
• Ferro Farm

During class I should try to...

• sleep
• respond with wonderment and awe
• not be creative, imaginative, or innovative
• do my math homework

All of the following are levels you can achieve as an Adventure Artist except...

• Novice
• Innovator
• Expressive
• Artisan

Include functions and activities like forecasting, purchasing, inventory management, information management, quality assurance, scheduling, production, distribution, delivery, and customer service.

Supply Chain is also referred to as Value Chains

• True
• False

A system that serves as a means of transferring passengers and goods on wheeled vehicles running on tracks.

• Railroads
• Railways
• Raleroad
• Raleway

A strategic use of outside parties to perform activities that your own company cannot do allows freedom to focus on critical business operations and enhanced customer satisfaction.

• Logistics Outsourcing
• International Logistics
• Reverse Logistics

Who is the consignor ?

• The person who signs the bill of lading
• The person who creates the bill of lading
• The person who carriers the bill of lading too the consignor
• All above

What does "DIVERSION" mean ?

• It means that two vehicles have collided
• It means that the route has changed
• It means the car cannot be delivered today and the carrier must cancel
• It means all roads have shut down.

Refers to the system for inventory management used to plan and coordinate transportation, warehousing, workers, equipment and financial flows.

• Materials Requirement Planning
• Just in Time
• Enterprise Resource Planning
• Distribution Requirements Planning
• None of the Options

What's the meaning of the word "Goods" in spanish?

• Servicios
• Bienes
• Bueno
• Cajas

What does "Cut Off Time" mean ?

• It means that a vehicle can be pick up no later than the cut off time.
• It means that you can pick the vehicle up at any time.
• It means the vehicle cannot be delivered no later than the cut off time.
• All above

Which of the following characters are being Logistitions? (Choose the best answer.)

• Mary is creating a rulebook for CAP's style of Ultimate Frisbee.
• John is doing is Calculus homework.
• Charlie is marching Cadets to where they have been told to go.
• Linda is overseeing the implementation of her plan to supply water to Cadets after they have marched all day.
• Timothy is preparing a briefing to his staff about logistics.

The word " Countries" means...

• Paises

Is [a freight broker the same as an auto broker] true or false?

• True
• False

What details does the customer need to receive a quote

• The make and model of the vehicle
• The make, model and year of the vehicle and the origin and destination locations
• The model and year along with the origin and destination location
• Type, Make and Model of Vehicle Origin State and Zip Code Destination State and Zip Code

It is a logistic system used to determine the location of goods or services from the point of origin to its ultimate destination.

• delivery cycle
• turnaround time
• lead time
• track and trace

This activity is when you navigate using a compass and map while moving quickly.

• Snorkeling
• Orienteering
• Camping
• Kayaking

Technology used to reduce the time to market is

• Augmented Reality
• Natural Language Processing
• Chatbots
• Block Chain

Are obtain and receive synonyms?

• Yes, they are.
• No, they aren't.

_______________ justice refers to the perceived fairness of the policies, procedures and criteria used by decision makers in arriving at the outcome of a dispute or negotiation.

• Procedural
• Interactional
• Distributive
• Recovery

Linda has been doing this for days. She keeps instructing her staff to make sure the volleyball gear is setup and taken down every hour on the hour alternatively. By the sixth day she realizes that everyone is so tired and is making mistakes Which of the seven principles of logistics did she most likely notproperly execute?

• Flexibility
• Simplicity
• Sustainability
• Economy

What is the inventory between the Purchasing and Production?

• Semi-finished goods inventory
• Raw materials inventory
• Finished goods inventory
• Work In Progress inventory

.................... tends to focus upon transportation and distribution

• Supply Chain Management
• Logistics Management
• Project Management
• Distribution Management

When customer service in B2B fails, this is the most common penalty the company will experience:

• Discontinued items
• Refused to support promotion
• Reduced the volume of business
• Stopped all purchases with supplier
• Called in salesman or manager

This is not a habit of mind...

• Persisting
• Take irresponsible risks
• Responding with wonderment and awe
• Creating, Imagining, Innovating

Exchange of Information is a movement in the supply chain system

• Yes
• No

_____________________ is more suited for small-medium sized business.

• 3PL

A customer wants the Top [Blank] Service.

• Top Load Service

Elements considered as part of Logistics

Element of Logistics which is defined as the storing of physical goods before they are sold.

• Inventory
• Warehousing
• Supply Chain

Perspectives to Transportation include. . .

______ is a tool used to measure or predict market share, revenue, profit margin at specific supply and price points.

• Analytics

Inventory management is to keep enough inventories to meet customers' requirements.

• True
• False

Are distribute and maintain synonyms?

• Yes, they are.
• No, they aren't.

What's a synonym for supply?

• Provide

Article: “Devising Operational Logistics Doctrine”The key point behind evaluating Logistics doctrine is what?

• There must be changes in the definitions of the logistics characteristics, and logisticians must use those changes to leverage the technology of the information age.
• The principles embodied in doctrine are sound.
• Operational logistics in the next century will offer challenging opportunities.

This model shows the profit-generating activities of the organization

• stakeholder model
• value chain
• SCOR model
• supply chain

What is SWOC analysis?

• Strength, weakness, operations & Challenges
• Strength , weakness, Opportunity & Changes
• Strength, weakness, Opportunities and Challenges
• Segmenting, Worthiness, Operations and Challenges

The following are the components of Spend Analysis but not

• Who are the suppliers
• What are we buying
• Who are the competitors
• Who are the buyers

The following are activities related to customer service EXCEPT:

• The ease of checking stock
• Placing and order
• Post sale support of the item
• Negotiating price with suppliers

What is CO-LOADING ?

• CO-LOADING is when you have 1 or more carriers shipping vehicles
• CO-LOADING is when you have two individuals shipping vehicles.
• CO-LOADING is when you have 1 person shipping multiple vehicles
• CO-LOADING is when you have 3 individuals shipping vehicles

Refers to the movement of goods from the customers back to the suppliers / sellers.

• Returns
• Reverse Logistics
• Backward movement

This is a movement within a facility where in a certain step will be conducted such as the quality testing (say after series of processes within the production plant), it then moves on to the stage of keeping it aside for further movement.

• from receiving to storage
• from storage to the point of use
• from the last operation to final storage
• from the storage to packaging or shipping

Third-party logistics are more suited for medium and large-sized businesses.

• True
• False

The process of storing, transporting and distributing goods to customers.

• Inbound Logistics
• Outbound Logistics
• Logistics Management
• International Logistics

Logistic 3To have control over the strategic, operational, and tactical levels of war, one must also have control over logistics.

• True
• False

What is a dispatcher in the trucking industry ?

• None
• A dispatcher is a person who operates the telephone, radio or computer operator that connects people in need with fire, police and medical emergency services. They receive a variety of reports, ranging from car accidents to criminal acts in progress and coordinate the dispatch of the appropriate emergency responders.
• A dispatcher is a person receiving emergency and non-emergency calls and record significant information. Addressing problems and requests by transmitting information or providing solutions. Receiving and dispatching orders for products or deliveries.
• A dispatcher is the primary role of truck dispatcher is to schedule drivers to make deliveries and pick up packages or shipments from customers. ... In addition, truck dispatcher review drivers' logs and maintain various records, such as those pertaining to dispatched calls, vehicle repair, freight bills, and arrival times.

Customer service is located in the _________ _________ part of the marketing mix.

• physical distribution

A reference that allows confirmation of all the transactions in the business internally or externally within and outside the nation or other nations

• Reverse Logistics
• Import/Export Documentation and Clearance
• International Transportation
• International Logistics

What should be known to all the participants and followed accordingly?

___________ __________ is the most common customer service complaints.

• Damaged goods
• Frequently cut
• Late delivery
• Product quality

Companies follow certain packaging standards to address international issues/concerns such as...

Allows the collection, storage and processing of information useful to company operations and management decision making.

• Information Management
• Information Technology
• Data Management System

Distribution system mostly used for transport of crude and refined petroleum products.

• Airfreight
• Trucking
• Waterways
• Pipelines

_____ is one of the exponential innovative technologies affecting Supply Chain and Logistics Management today. (type in small letters, no abbreviations)

• artificial intelligence

Simplicity reflects the need to make detailed orders understood by everyone in the chain of command.

• True
• False

What does "Exception" mean ?

• The process in which the vehicles has to be washed
• The process in which the vehicle has to be examined by the carrier at the terminal
• The process in which the vehicle has to be fixed
• All above

What is "double-booking" ?

• Double booking is when we have more than one vehicle to transport.
• Double booking is when we have 2 cars to transport from 1 shipper.
• Double booking is when a customer has booked a vehicle to be transported with more than one company.
• All above

____ is/are required for the activity to be listed and the budget to be set.

• Money
• Expenditures

Logistic FunctionsWhich of the following is NOT one of the six broad functional areas of Logistics?

• Transportation
• Supply Systems
• Health Services
• Public Affairs

Airlift OperationsPlanning airlift operations is a simple process involving only a few independent functions.

• True
• False

The design and management of a system that controls the forwards and reverse flow of materials, services and information into thorough and out of international corporation.

• Supply Chain Management
• Logistics Management
• Logistics
• Supply Chain
• International Logistics

This pertains to the process of prescribing 'when' an operation in a process should take place including the arrangement of manufacturing activities and finished products delivery on or before due dates.

• Scheduling
• Supply Chain
• Transportation
• Logistics

In Conveyor System "ART" is the abbreviation of

• Angled Roller Conveyor
• Arc Ruled Triangle
• Article
• Automated Ruled Conveyor

An approach that seeks to efficiency of operations through the integration of all material acquisition, movement and storage activities.

• Supply Chain Management
• Logistics Management

Allows the efficiency of operations through monitoring the stocks, when to replenish, what products to prioritize or which among of the products are of much value

• Inventory Management
• Inventory
• Order Management

Include natural rivers, seas or ocean to allow navigation and serve as a route or way of travel or transport.

• Railroad
• Waterways
• Pipelines
• Trucking
• Airfreight

Can we ship cars that are inoperable ? If so what type of tool will the driver need to do it ?

• Yes but the driver will need a screw driver
• Yes but the driver will need a winch
• Yes but the driver will need a hammer
• Yes but the driver will need a jack

The word "Invoice" means...

• Factura

MobilizationWhat are the two processes implied by definition of mobilization?

These tools are used for information identification, access, storage, analysis, and retrieval of data.

• Material handling Tools
• Inventory control Tools
• IT Tools
• Logistical Tools

The following are the measurements of the logistic performance but not

• Delivery faithfulness
• Delivery time
• Quality of Products
• Delivery Capability &Capacity

Quality of goods/services are obtained through attention to every detail in the entire process of production or delivery

• Quality Management
• Quality Assurance
• Quality Control

It requires information about the site, water availability, and emergency units.

• Trekking
• Camping
• Kayaking

An issue to be addressed in Supply Chain Management is Location in which the company needs to determine an appropriate location for its facilities.

• True
• False

Written statement of policy is part of the _____________ elements of customer service.

• pre transaction

Supply Chain Management's goal is linking all the components of the supply chain to meet market demand efficiently across the entire chain.

• True
• False

This is a characteristic of the supply chain where the product or services has reconfigurable supply networks, online or digital statement of accounts, virtual tools used.

• scalable
• connected
• quality
• responsive

For my fee I will get

Can a shipper carry luggage in the vehicle while the carrier transports the vehicle?

• No
• Yes
• Yes, but it cannot be over 100 pounds .
• Yes but it has to be over a 100 pounds.

When should you as the freight agent mention payment?

• The beginning of the process
• The end of the process
• The middle of the process
• None

Which of the following is not primary benefits of Conveyor Systems

• Cut operational and labour costs
• Decrease productivity
• Reduce worker complains
• Provide a more ergonomic work environment

What historical development forced armies to maintain repair depots and mobile repair battalions to ensure functionality while on the march? (Choose the best answer.)

• The Egyptian Chariot
• Napoleon's Musketmen
• Persian War Elephants
• Yo Momma's Pie

Mc D collects from Niligiris which of its ingredients to supply Nationwide?

• Bun
• Patty
• Iceburg Lettuce
• Sesame

Determining the best delivery route is possible through

• Effective Material handling
• Effective Warehousing
• Efficient Transportation
• Effective Strategic Planning

A facility that allows companies to produce its products from raw materials to finished products

• Warehouse
• Processing Centers
• Factories

Attainability is the minimum amount of supplies needed to commence operations.

• True
• False

Which one of the following cannot be said as the elements of logistic support

• Maintenance planning
• Supply support
• Test and support equipment
• SWOT Analysis

You have a customer that has a load going 1200 miles and it's a Honda Civic. You have charged the customer $1,060 Dollars total. What is cent per mile?

• .81
• .82
• .89
• .88

Facilities in Supply Chain include distribution centers, retail outlets, offices, factories and warehouses.

• True
• False

What's the meaning of the word "Customs" in english?

• Clientes
• Aduanas
• Costumbres
• Consumidor

Customer service is simply an activity or performance measures in the company and it is not part of overall corporate philosophy.

• True
• False

Fees with an image of the receipt uploaded are due

• by end of year
• by end of semester
• yesterday
• before I get my materials

Customer service failures in B2C will result in the following EXCEPT:

• Do not purchase item
• Buy item at another store
• Substitute different brand
• Delay purchase
• Discontinue doing business

For the movement of goods from the supplier to the buyer, transportation is the fundamental and important component of logistics.

• True
• False

If the level of customer service is high, the company will be able to accomplish these things EXCEPT:

• retain existing customers
• attract more customers
• retain existing suppliers

Are purchase and buy synonym?

• Yes, they are.
• No, they aren't.

____ is the vision of global networks of machine in a smart factory capable of autonomously exchanging information and controlling each other.

• Industry 4.0

Involved with the forward and reverse flow of goods, services, cash and information.

• Supply Chain
• Logistics
• Transportation

Indulging in outdoor activities requires travelling to the desired site for the action. This pertains to _______.

• Transportation
• Planning
• Commuting

Party plan is a type of

• Direct selling
• Indirect selling
• Automated retailing
• None of the above

4PL also handles activities such as consultancy, business planning, change management etc.

• True
• False

What is the most important thing to ask the customer?

• They're Name ?
• Their contact information
• If we can ship cars for their dealership ?
• Do they buy cars often ?
• Can we give you a quote ?
• All above

What is logistics? (Choose the most complete definition.)

• The system of creating plans for an organization.
• The study of Logarithms within Calculus.
• Managing the flow and storage of goods from their point of origin to the point of consumption.
• The implementation of policies and procedures.

Refers to the transport, storage and delivery of goods coming into the business.

• International Logistics
• Outbound Logistics
• Inbound Logistics
• Logistics Management

What is RFID?

• Radio Frequency Identification

Allows the proper storage of your goods

• Inventory
• Warehousing
• Order Management

If you plan on staying for more than a day, make a lodge reservation. This is called ___________

• Logistics
• Budgeting

[Do we transport for every one] true or false?

• True
• False

How do you call the place where you put your stock?

• Warehouse

Information logistics (IL), is a section of information management that deals with the flow of information within an organizational unit or between any number of organizations that in turn form a value creating network.

• False
• True
• I don't know
• In logistics there is no IL

Another term for multiple modes of transportation

• Intramodalism
• Intermodalism
• multi-modalism

Vending Machine is an example of

• Indirect selling
• Direct selling
• Automated retailing
• catalog retailing

Fourth party logistics is also known as:

• Leap Logistics Providers
• Load Logistics Providers
• Location Logistics Providers
• Lead Logistics Providers

Elements of the Supply Chain Management

The overseeing of shipment of incoming and outgoing goods is referred to as...

• Inbound Logistics
• Outbound Logistics
• Traffic Management
• None of the options

What does it mean when a customer wants expedited transport ?

• They are looking for their vehicle to be transported in 1-2 days
• They are looking to transport their vehicle as soon as possible
• They are looking for the best company to transport their vehicle now
• They are looking for same day transport

Which of the supply chain process does retailers prefer today to become more effective?

• Push Process
• Pull Process
• Programmed process
• Traditional process

When do we dispatch vehicles to the carrier.

• When the customer ask for quotes
• When the customer has agreed to allow the company to transport
• When the customer gives you the make and model
• None

4PL are asset-based.

• True
• False

Transshipment is part of the _____________ elements of customer service.

• transaction

___________________ covers the movement of materials and the supports operations that occur within a company.

• Internal Logistics

Combatant Commander’s Logistic ConceptCommanders must ensure that their operational and logistic capabilities align with their operations.

• True
• False

My grade will be....

It plays an important role by ensuring that the goods are not damaged.

• Inventory Control
• Material handling
• Warehousing
• Packaging

Airlift OperationsA Medivac chopper is an example of what category of airlift?

• Strategic or intertheater airlift forces
• Theater, or intratheater, airlift forces
• Organic airlift forces
• Tactical airlift forces

The collaboration with transportation firms, or other specialists so that a company can focus on its core products

• Transportation
• Outsourcing Logistics Services
• International Logistics

Joe has spelled out every detail for his staff to follow down to exactly how to march. He is therefore disappointed when his staff fails to deliver water on time. Which of the seven principles of logistics did he most likely not properly execute?

• Economy
• Attainability
• Simplicity
• Flexibility

With belt conveyor, the boxes should not exceed the overall width of the conveyor

• True
• False
• I don't know
• This has less concern with Logistic

International Logistics Companies include . . .

It requires excellent planning of an activity to make it successful, safe, memorable, rewarding, and worth it.

• Budgeting and Logistics

Customer service is the measure of how well the logistics system is performing in providing _________________________ for a product or service.

• time and place utility

What should be known to ensure safety and minimize the occurrence or risks?

• Proper planning of routes, knowledge about the availability of emergency units.
• Location
• Budget
• The number of participants for the activity.

Which one of the following cannot be said as the elements of logistic support?

• Transportation and handling
• Personnel and training
• Facilities
• System analysis

Which of the following is not characteristic of "Lift Table"

• Provide ergonomic environment
• Reduce work place injuries and fatigue
• Improving productivity and safety
• Non- adjustable heights

It consists of the different departments such as finance, planning, legal, quality management, etc. to monitor the business environment

• Procurement
• Technology development
• Support Services
• Firm Infrastructure

Make a travel document that details the route and journey from departure to the end of the trip.

• Itinerary

What is COD ?

• Can I Deliver
• Can I Deduct
• Cash on Delivery
• Cash on Down

Which of the following benefit is closely associated with the RFID usage?

• Reduction of Manpower
• Reduced shelf space
• Improve sales volume
• Faster Locating of Stocks

A synonym for make sure.

• ensure

Processing is another aspect of Operations Management and is separate from the Supply Chain context.

• True
• False