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Set of formal objective rules enacted by a private or governmental organization that govern management decision-making and establish the legitimacy.
Reg works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?
An example of verbal communication is ---.
This is an example of non-verbal communication.
When should text messages NOT be used in the workplace?
Working as a ______________ allows you to interact with different people, and it is an occupation that is found in a variety of fields.
To rename a file you have to...
Communication skills are vital to individuals and businesses.
Which one is not a type of communication?
Communicating non-verbally through conscious or unconscious gestures and movements is called?
Most applications of micro-form storage are for records that are accessed frequently.
Ada wants to duplicate the first sentence in a a paragraph one and insert it as the first sentence in paragraph three. Instead of retyping the sentence, she would use which formatting features?
Olivia is careful of how she communicates with people at work. Which is NOT an example of positive non-verbal communication?
This is a statement that a situation is unsatisfactory or unacceptable.
The field provides opportunities to work in__________ environments, and it allows the person to work with a variety of people on a daily basis.
Archive Records with historical value that are preserved permanently are called:
Toto is delivering a sales presentation. During his presentation, he should do all the following EXCEPT ---.
Good customer service is the ability of an organization to constantly and consistently exceed ---.
Ada is keying a report. What is appropriate alignment for the main title?
Office administration also provides the opportunity to work in specialized areas. Roles in these areas may require specialized knowledge of the ______________used in the specific industry.
Ge needs to place a non-urgent order with the sales representative at an office supply company. What should Ge not do if the representative does not answer the phone?
Pete reminded his assistant to quadruple the space after complimentary close. Why is the space needed?
What document type is a formal correspondence sent from a business to another business or to an individual?
To move a file you can...
Along with having the right _____________, the legal secretaries also need to understand the terminology and processes within a law firm.
Rapport is building a relationship with a customer.
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe must NOT do?
The office administration can be seen as the backbone of a company.
Confidential information is data that should be kept private or secret from those who are not authorized to have access to this information.
These include gestures, facial expressions, and body positions.
The following are examples of active listening except one.
When working in office administration, there are limited opportunities available.
Which storage method uses the letters of the alphabet to determine the order in which a record is filed?
What are Times New Roman and Arial?
A _______________ works in the field of law, in a lawyer’s office. They usually work under the supervision of a lawyer.
When writing a personal business letter without letterhead, what should be keyed first?
To open a file you have to double click the file.
A subject filing system can be a direct or indirect access system.
Keyboard combinations are better know as:
Wendy decided that she wants the title to stand out with a darker font. What formatting option would she use?
When it comes to pursuing a career in ________________, the options are many, and they allow you the opportunity to enter a variety of industries.
The shortcut combination to cut is...
What spacing should be used between the complimentary close and the keypad signature line?
The shortcut combination to DELETE is:
As an administrative professional, you generally will be the person who creates a retention schedule for the company’s records.
Which storage method requires the use of an accession log?
Vertical drawer cabinets are the traditional storage cabinet for physical records
Records management is the systematic control of records, from the creation or receipt of the record to its final disposition.
Ge keyed a business letter at work. All lines in the paragraphs start at the left margin. Which format did he use?
Ada is attending a work meeting. When is it appropriate for her to use her smartphone?
Marge is resigning from her company. Which is the best way for her to communicate this information?
Len is participating in a conversation. Which did not demonstrate a good listening skill?
An Image or a photograph will use the following extension.
Carla works at an accounting office. Which of the following should she must not do before sending a wok-related e-mail?
__________ secretaries work in the medical office environment.
Which of the following items is used to separate the file drawer into sections
The shortcut combination to copy is:
Ada wants to left align her text at 3 inches on the horizontal ruler. What feature should she use?
Which storage method requires that each record be read completely to determine the filing segment?
For the alphabetic storage method, a special folder holds records for names that do not have enough records (usually three to five records) to warrant an individual folder.
The ________________is the face of the company and needs to have excellent written and verbal communication skills, a friendly manner and a professional demeanor.
Ada left out the first word of the sentence. Which operational key on the keyboard will take her to the beginning of the line the fastest?
When is it not appropriate to shake hands with someone?
What is the message of a letter called?
When Ada's cursor gets to the end of the last line in a paragraph, what is the best way for her to get the cursor to the next line?
An office manager is responsible for a limited set of administrative tasks.
For chronological filing, physical records are arranged by reverse date order within a file folder.
Being a journalist is all about providing support, with duties such as scheduling meetings and appointments, answering phone calls and e-mails, organising documents, making travel arrangements, producing reports and ordering supplies when needed.
In order to comprehend a message, you must be ---.
Which of the following is not an example of proper telephone etiquette in the workplace?
The shortcut combination to paste is:
A ______________is responsible for managing the front of the office.
Which part of the table is centered, bold, and all caps?
The shortcut combination to UNDO is:
The office administrator needs to be organised and a fast learner, pays attention to detail, and has the ability to work on his own as well as in a team.
The accuracy and efficiency of tracking physical records can be improved using bar codes.
Which of the following is an example of a professional e-mail address?
Legal secretaries perform __________________functions, which include preparing legal documentation that is authorized by the lawyer.
What word processing feature moves text to the next line by striking the enter key?
Documents that have no value to the organization are still considered records and should be kept.
Maria is in a face-to-face interview. Which is NOT an example of positive non-verbal communication?
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