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Set of formal objective rules enacted by a private or governmental organization that govern management decision-making and establish the legitimacy.
Office administration also provides the opportunity to work in specialized areas. Roles in these areas may require specialized knowledge of the ______________used in the specific industry.
Ge needs to place a non-urgent order with the sales representative at an office supply company. What should Ge not do if the representative does not answer the phone?
Marge is resigning from her company. Which is the best way for her to communicate this information?
The shortcut combination to cut is...
Which of the following items is used to separate the file drawer into sections
The office administrator needs to be organised and a fast learner, pays attention to detail, and has the ability to work on his own as well as in a team.
Most applications of micro-form storage are for records that are accessed frequently.
Vertical drawer cabinets are the traditional storage cabinet for physical records
To open a file you have to double click the file.
Which of the following is an example of a professional e-mail address?
Rapport is building a relationship with a customer.
Keyboard combinations are better know as:
Reg works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?
To move a file you can...
What is the message of a letter called?
Toto is delivering a sales presentation. During his presentation, he should do all the following EXCEPT ---.
The shortcut combination to DELETE is:
When should text messages NOT be used in the workplace?
Which storage method uses the letters of the alphabet to determine the order in which a record is filed?
This is a statement that a situation is unsatisfactory or unacceptable.
Which storage method requires the use of an accession log?
A ______________is responsible for managing the front of the office.
Records management is the systematic control of records, from the creation or receipt of the record to its final disposition.
What are Times New Roman and Arial?
Documents that have no value to the organization are still considered records and should be kept.
Wendy decided that she wants the title to stand out with a darker font. What formatting option would she use?
What word processing feature moves text to the next line by striking the enter key?
The shortcut combination to paste is:
Working as a ______________ allows you to interact with different people, and it is an occupation that is found in a variety of fields.
An example of verbal communication is ---.
Ada wants to duplicate the first sentence in a a paragraph one and insert it as the first sentence in paragraph three. Instead of retyping the sentence, she would use which formatting features?
Along with having the right _____________, the legal secretaries also need to understand the terminology and processes within a law firm.
Which storage method requires that each record be read completely to determine the filing segment?
Ada left out the first word of the sentence. Which operational key on the keyboard will take her to the beginning of the line the fastest?
Ada is attending a work meeting. When is it appropriate for her to use her smartphone?
The following are examples of active listening except one.
For chronological filing, physical records are arranged by reverse date order within a file folder.
When it comes to pursuing a career in ________________, the options are many, and they allow you the opportunity to enter a variety of industries.
Which part of the table is centered, bold, and all caps?
Pete reminded his assistant to quadruple the space after complimentary close. Why is the space needed?
An office manager is responsible for a limited set of administrative tasks.
These include gestures, facial expressions, and body positions.
Legal secretaries perform __________________functions, which include preparing legal documentation that is authorized by the lawyer.
Being a journalist is all about providing support, with duties such as scheduling meetings and appointments, answering phone calls and e-mails, organising documents, making travel arrangements, producing reports and ordering supplies when needed.
Confidential information is data that should be kept private or secret from those who are not authorized to have access to this information.
Archive Records with historical value that are preserved permanently are called:
An Image or a photograph will use the following extension.
When writing a personal business letter without letterhead, what should be keyed first?
When is it not appropriate to shake hands with someone?
Communicating non-verbally through conscious or unconscious gestures and movements is called?
Len is participating in a conversation. Which did not demonstrate a good listening skill?
The shortcut combination to copy is:
The shortcut combination to UNDO is:
The field provides opportunities to work in__________ environments, and it allows the person to work with a variety of people on a daily basis.
A _______________ works in the field of law, in a lawyer’s office. They usually work under the supervision of a lawyer.
__________ secretaries work in the medical office environment.
What document type is a formal correspondence sent from a business to another business or to an individual?
For the alphabetic storage method, a special folder holds records for names that do not have enough records (usually three to five records) to warrant an individual folder.
When working in office administration, there are limited opportunities available.
Maria is in a face-to-face interview. Which is NOT an example of positive non-verbal communication?
Ada is keying a report. What is appropriate alignment for the main title?
Communication skills are vital to individuals and businesses.
The ________________is the face of the company and needs to have excellent written and verbal communication skills, a friendly manner and a professional demeanor.
In order to comprehend a message, you must be ---.
The accuracy and efficiency of tracking physical records can be improved using bar codes.
As an administrative professional, you generally will be the person who creates a retention schedule for the company’s records.
To rename a file you have to...
What spacing should be used between the complimentary close and the keypad signature line?
Which of the following is not an example of proper telephone etiquette in the workplace?
Which one is not a type of communication?
The office administration can be seen as the backbone of a company.
Carla works at an accounting office. Which of the following should she must not do before sending a wok-related e-mail?
Ge keyed a business letter at work. All lines in the paragraphs start at the left margin. Which format did he use?
This is an example of non-verbal communication.
Olivia is careful of how she communicates with people at work. Which is NOT an example of positive non-verbal communication?
Good customer service is the ability of an organization to constantly and consistently exceed ---.
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe must NOT do?
A subject filing system can be a direct or indirect access system.
Ada wants to left align her text at 3 inches on the horizontal ruler. What feature should she use?
When Ada's cursor gets to the end of the last line in a paragraph, what is the best way for her to get the cursor to the next line?
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