Southwest Airlines Overview

What is the term used for Southwest Airlines’ frequent flyer program members?

• Rapid Rewards Members
• SkyMiles Members
• MileagePlus Members
• TrueBlue Members

What is the maximum weight for a free checked bag on Southwest Airlines?

• 50 lbs
• 40 lbs
• 60 lbs
• 70 lbs

How many aircraft does Southwest Airlines operate?

• Over 750 aircraft
• 150 aircraft
• 500 aircraft
• 1,000 aircraft

Who is the founder of Southwest Airlines?

• Herb Kelleher
• Gary Kelly
• Bill Gates
• Richard Branson

Which type of planes does Southwest Airlines mainly use?

• Boeing 737
• Airbus A320
• Boeing 757
• Airbus A321

What is Southwest Airlines’ policy on changing flights?

• No change fees, but fare differences apply
• Change fees apply
• Only the first change is free
• Cannot change after booking

What is the name of Southwest Airlines' loyalty program?

• Rapid Rewards
• MileagePlus
• AAdvantage
• SkyMiles

What type of flight does Southwest Airlines offer?

• Domestic and international flights
• Only international flights
• Only domestic flights
• Only short-haul flights

How many times has Southwest Airlines been ranked the most punctual airline in the U.S.?

• Over 15 times
• 3 times
• 5 times
• 10 times

What is Southwest Airlines’ major differentiator compared to other airlines?

• No change fees for flights
• Premium in-flight service
• Assigned seating
• No carry-on bags allowed

What does Southwest Airlines offer for business travelers?

• Business Select
• Premium lounges
• First-class tickets
• Private jets

How does Southwest Airlines handle flight cancellations?

• Rebooking passengers on the next available flight
• Provide refunds only
• Offer a free hotel stay
• Force passengers to reschedule for later flights

What is Southwest Airlines' seating arrangement on most flights?

• Open seating
• Assigned seating
• First-class only
• Business class only

Which was the first airport Southwest Airlines served?

• Dallas Love Field
• Los Angeles International Airport
• Chicago Midway International Airport
• Houston Hobby Airport

Which of these is Southwest Airlines' in-flight service?

• Free snacks and drinks
• Paid meals and drinks
• First-class meals only
• No in-flight service

What’s the target customer market of Southwest Airlines?

• Budget-conscious travelers
• Luxury travelers
• Business class passengers
• First-class customers

What is the name of Southwest Airlines’ inflight magazine?

• Spirit
• SkyMagazine
• Inflight Traveler
• Travel Today

What was the first international destination Southwest Airlines served?

• The Bahamas
• Mexico
• Canada
• Puerto Rico

Which city did Southwest Airlines expand to in 1982?

• Denver, Colorado
• Chicago, Illinois
• Las Vegas, Nevada
• San Diego, California

What is the aircraft fleet size of Southwest Airlines as of 2024?

• Over 750 aircraft
• 400 aircraft
• 300 aircraft
• 500 aircraft

Which airline is the primary competitor of Southwest Airlines?

• American Airlines
• JetBlue Airways
• Delta Airlines
• United Airlines

What is Southwest Airlines' main operating hub?

• Dallas Love Field
• Los Angeles International Airport
• San Francisco International Airport
• Chicago O'Hare International Airport

How often does Southwest Airlines fly to California?

• Multiple times daily
• Only weekly
• Monthly
• One or two times per day

Which Southwest Airlines program allows for additional luggage or flexibility?

• Business Select
• EarlyBird Check-In
• Rapid Rewards
• Flight Flex

What year did Southwest Airlines launch its first flight?

• 1971
• 1980
• 1967
• 1995

What’s the main reason customers prefer Southwest Airlines?

• Affordable fares with no hidden fees
• Luxury amenities
• Business-class services
• Private jet access

What major city does Southwest Airlines not serve?

• New York City
• Chicago
• Dallas
• San Francisco

What is the maximum carry-on size on Southwest Airlines?

• 10 x 16 x 24 inches
• 15 x 20 x 30 inches
• 12 x 15 x 18 inches
• 20 x 25 x 30 inches

How does Southwest Airlines handle refunds?

• Refundable for refundable fares
• Only credit towards future flight
• Non-refundable
• Refund only after 6 months

Where is the headquarters of Southwest Airlines located?

• Dallas, Texas
• Chicago, Illinois
• Phoenix, Arizona
• Los Angeles, California

How does Southwest Airlines rank in terms of customer satisfaction?

• Consistently high rankings
• Below average
• Inconsistent rankings
• Lowest satisfaction scores

What year did Southwest Airlines begin flying internationally?

• 2014
• 2008
• 2002
• 2010

What is the largest Southwest Airlines' airport in terms of operations?

• Dallas Love Field
• Chicago Midway International Airport
• Phoenix Sky Harbor International Airport
• Denver International Airport

Which type of aircraft does Southwest Airlines primarily operate?

• Boeing 737
• Airbus A320
• Boeing 787
• Airbus A321

What year was Southwest Airlines founded?

• 1967
• 1972
• 1985
• 1990

What was the original name of Southwest Airlines?

• Air Southwest Co.
• SkyWest
• American Southwest
• WestJet

What is the primary reason Southwest Airlines flies point-to-point?

• To reduce layovers and improve efficiency
• To increase profitability
• To expand customer base
• For longer international routes

How long does it typically take to board a Southwest Airlines flight?

• 30 minutes
• 45 minutes
• 1 hour
• 20 minutes

What was the initial route for Southwest Airlines?

• Dallas to San Antonio
• Dallas to Los Angeles
• Houston to Dallas
• San Antonio to Houston

What’s the seating arrangement in Southwest Airlines flights?

• All seats are the same with open seating
• First-class and economy seating
• Business class and economy seating
• Economy seating with premium options

How many employees does Southwest Airlines have as of 2024?

• Over 60,000 employees
• 20,000 employees
• 50,000 employees
• 75,000 employees

Which is a focus of Southwest Airlines’ corporate culture?

• Employee satisfaction
• Maximizing ticket prices
• Luxury customer experience
• Minimizing marketing expenses

What is Southwest Airlines' pet policy?

• Small pets allowed in the cabin
• No pets allowed in the cabin
• Only service animals allowed
• Pets must travel in cargo

When did Southwest Airlines introduce its mobile app?

• 2011
• 2008
• 2015
• 2002

How many destinations does Southwest Airlines serve?

• Over 100 destinations
• 50 destinations
• 150 destinations
• 200 destinations

What is Southwest Airlines’ approach to baggage policies?

• Two free checked bags
• One free checked bag
• Free checked bag and no carry-on
• Charges for all checked bags

Which program allows Southwest Airlines passengers to board earlier?

• EarlyBird Check-In
• Rapid Rewards
• Business Select
• Seat Priority

What is Southwest Airlines' slogan?

• “Low fares. Nothing to hide.”
• “Fly the friendly skies.”
• “Let’s go places.”
• “Fly smarter, not harder.”

Which country did Southwest Airlines first fly to internationally?

• Mexico
• Canada
• Jamaica
• The Bahamas

Which is a unique feature of Southwest Airlines?

• No baggage fees
• In-flight entertainment only
• Premium lounges
• No Wi-Fi on planes

What is Southwest Airlines’ website URL?

• www.southwest.com
• www.airlines.com
• www.flysouthwest.com
• www.southwestair.com