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The study of managing operations and resources in the hospitality industry, preparing students for career opportunities in hotels, restaurants, and tourism.
Welfare catering's main motive is to earn profit
According to the Competency Guide, a key component of a crisis plan is
Identify one Strategies to manage a hospitality services business
The investment decision, also called the capital dividend, is the allocation and reallocation of capital and resources for an organization's projects, products, assets, and divisions.
Public area supervisor has the duty of ..............
The process by which companies create value for customers and society, resulting in strong customer relationships that capture from the customers in return.
A software that assists hotels, resorts, and similar properties with day-to-day tasks and operations, such as reservations, payment processing, performance analysis, and inventory management
A total system designed to plan, price, promote, and make available market goods and services that create satisfied guests to achieve organizational objectives.
Once a problem is defined, what is the next step in the problem-solving model?
what are the essential competencies required in the hospitality industry?
Which of the following is often referred to as "standing in someone else's shoes?"
Any message presented to staff to create a cohesive and productive workforce is an example of
Customers judge service not by its technical quality, but also by its functional quality.
what offers rented accomodation for sleeping but no food or other services
The interconnection of everyday physical devices such that they can communicate directly or indirectly with each other via local communication networks or over the internet
It is how segments of tourism and hospitality such as transportation, accommodations, hotels, restaurants, resorts, amusement parks.
In the four stages of team growth, what occurs during the storming phase?
Service provided by Internet of Things where guests are provided with digitally interactive activities such as virtual tours, in-room preview etc.
Called the “Father of the Modern Hotel,” he revolutionized the travel industry by providing affordable, comfortable, dependable lodging.
According to the Competency Guide, the best preparation for an evacuation plan is (9, 216)
a lodging establishment that caters to travelers with automobiles and provides self-service parking on premises
In determining how well a company's present strategy is working, a manager has to start with what the strategy is
It is often considered the single best measure of a firm's competitive position and overall attractiveness to investors
residential building that offers food and housing for visitorsUsually, they think of the facility as their home.
Are hospitality services also provided by hostels?
A firm's liquidity, leverage, working capital, profitability, asset utilization, cash flow, and equity can eliminate some strategies as being feasible alternatives.
UNWTO stands for
To refrain from over scheduling, managers have employees on staff that can, in addition to their regularly assigned tasks. occasionally train and perform other managerial tasks in other areas of the job. The individuals are known as
After a crisis occurs, what is done in order to put a positive media focus back on the restaurant?
House keeping department does not require special trained personnel
Understanding how to leverage the firm's ______________________ is a key outcome decision-makers seek when analyzing the internal environment
The manager is the primary source of
Which of the follow would be considered a "Leadership" task?
who heads the front office department of a small hotel?
Ethical behavior in a business encourages
The local manager of a restaurant has decided that since business has increased and the shift managers have been succeeding expectations, it was time for more responsibility to be given to them. Now they are taking on more day-to-day activities that the manager used to have, and they need very little supervision. Which type of team dud the manager put together?
What are the Five Basic Types of Financial Ratios
All types of wages combined with other rewards or benefits that an employee receives as part of a package is
Inbound Tourists for Nepal means
__________________ is responsible for planning, organizing and controlling the kitchen operations.
A performance review cycle is when
These devices gather user data that's interpreted by hospitality service providers so they can offer new services in-line with the data related to guests' health, well-being, and comfort
The Basic Types of Financial Ratios that consist of current ratio & quick ratio
it is an industry that includes restaurants, hotels, casinos, amusement parks, events, cruises, entertainment, and other tourism-related services.
Using effective boddy language to convey attentiveness is a skill of a
In The DMAIC Approach, what does D stands for?
**BONUS**(write 'bonus')
The tourism industry is the kind of industry associated with providing leisure activities concerned with
The travel and tourism industry comprises of
Hotels located near the city or downtown are
The most widely used method for determining an organization's strengths and weaknesses.
An interface in Hotelogix that allows front office personnel to access housekeeping data
The hospitality industry involves both __________ and intangible features in the service delivery process.
In The DMAIC Approach, what does M stands for?
The Basic Types of Financial Ratios that consist of inventory turnover, fixed assets turnover
According to the Competency Guide, employees tend to work for a company that
It describes the normal work of preparing, pricing, distributing, and promoting the service to the customers.
Meetings that share communication, such as status reports, updates, orientation, and training are known as what type of meetings?
what is kitchen stewarding concerned with?
Allowing employees to use derogative terms with a sexual connotation to describe coworkers is thought to be
A niche market segment that is enthusiastic about current and emerging available and accessible technology
displays typical Japanese furnishings and offers four to six built-in bunk beds for a reasonable price.
Effective SMART goals and objectives must be
Cash register in restaurants that allows operators to use cash management and is integrated with payment service providers
The three decision comprises the functions of finance/accounting according to James Van Horne.
Which of the below country was the country with the highest number of tourists in the year 2019.
what are the activities done in the pre arrival stage?
Hospitality is an industry where your career does not have to revolve around a typical nine-to-five schedule. What does it mean?
It is how well the employees know about their service.
________________ is the relation betwwen the guest and the host.
On-screen and/or on-line interface that allows interaction between the guests and the service providers
The first thing to pin down is the company's competitive approach
The investment decision, also called capital budgeting, is the allocation and reallocation of capital and resources for projects, products, assets, and divisions of an organization.
A local manager sets periodic goals for his staff in order to see improvement in team building. Each goal is realistic and always has a measurable outcome. The manager is using
Another strategy is the firm's _____________ within the industry, i.e., what its geographic market coverage is and whether it operates in just a single stage of the industry's production and/or rendition of various services or is vertically integrated across several stages.
What are typically based on concepts of honesty, responsibility, respect, and caring?
what does the hospitality industry provide?
A problem arises in the dining room and the manager of the dining room has the day off. The chef is the only manager on duty. Since the chef does not know much about the dining room, he calls the next available manager to assist with the problem. This is an example of
desk control supervisor is a part of which department?
it is a facility that cares for patients who don't require hospitalization but can't be treated at home.
Which federal law allows eligible employees to take an extended amount of time off for medical and other personal reasons
There have been multiple complaints that the customer service at the restaurant is horrible. The root cause of this problem is that
It describes the training and motivating employees to serve customers well.
Write down two positive social impacts of tourism.
Which of the following is among the three types of goals that an effective team sets throughout the life of a project?
A kind of management method which emphasizes flow-oriented performance improvement and takes efficiency as the center of the whole management process.
Which of the following is a domestic chain restaurant brand?
Culinary Tourism refers to
In The DMAIC Approach, what does C stands for?
Define catering establishment.
The weekly meeting is called and the manager asks a server to have his customers take a survey to show how the foos has been so they can discuss the progress. This is an example of a(n)
Connecting with several people to build relationships that may result in career advancement, updates, and knowledge enhancements is known as
in which stage is the guest ready to check out?
An essential and mandatory step taken to rectify errors, control the , and to start the operations for next day
Tourist profiling means:
The Basic Types of Financial Ratios that consist of debt-to-total-assets ratio, debt-to-equity ratio
what are the commonly used equipments for cleaning?
an establishment that provides lodging and usually meals, entertainment, and various personal services for the public.
Which of the following is included in SWOT analysis?
It describes the employees' skills in serving clients.
According to the Competency Guide, the most effective method for ensuring that your communication conveys all vital information is by asking "how" and the five "Ws," which include
in the kitchen department what are supervisors of some sections called?
which is the department that involved in the overall management of the hotel?
The work of kitchen steward is to see that the kitchen is clean
The color of a room under housekeeping module when it is tagged as DNR (Do not reserve/release)
what is a resort known for ?
Allowing an employee to have advance notice before unemployment helps the employee to
staff is trained for environmental conservation and eco friendly practices
Skills needed to effectively use time management include
includes all the duties and responsibilities related to running a hotel. These companies place a strong emphasis on making consumers feel welcome and giving them enjoyable experiences, whether those experiences involve dining, accommodation, events, entertainment, or travel.
Bonus Questions: what is the name of this subject
Done as a means to counter check all transactions and to allow the system to start for the next day of operation
You got a job in hotel and your responsibility is to organize, supervise and control all uniformed services. You must be appointed as______________ .
An effective way to ensure a customer's information on the telephone is being received by the employee is to
In The DMAIC Approach, what does A stands for?
In The DMAIC Approach, what does I stands for?
The benefits of paying dividends to investors must be balanced against the benefit of internally retaining funds.
It is also called capital budgeting, is the allocation and reallocation of capital and resources for projects, products, assets, and divisions of an organization.
Variability in the nature of hospitality means:
The Basic Types of Financial Ratios that consist of gross profit margin, operating profit margin
was a businessman who founded the Holiday Inn hotel chain.
A local restaurant's monthly sales are $250,000 and its payroll standard is 20%. What is the restaurant's monthly payroll?
what are the services provided by the staff in front office department?
A room with a single-sized bed separately attached together with a single headboard is called.
Who is known as father of tourism?
Hiring a relative and then choosing that relative for special assignments or tasks is considered
The introduction, body, and conclusion are the key components in the structure of a(n)
In the process of developing an effective organizational communication, what should the speaker do to verify that a message was effective?
Give atleast 3 sectors of the hospitality industry?
__________ is the main focus in order to ensure and encourage the guest to patronise and use the services of the establishment again.
Which of the following are the components of tourism?
A business software that allows a property to carry out important revenue management tasks
Self-disclosure allows people to become closer and the interpersonal relationship to strengthen because
In order to strive for an efficient business, management must
In a media policy, who would be the best person to handle media interviews?
It determines the best capital structure for the firm and includes examining various methods by which the firm can raise capital. It must consider both short-term and long-term needs for working capital
A tourist must
Once the manager turns a delegated task over to an employee, the manager must
It concern issues such as the percentage of earnings paid to stockholders, the stability of dividends paid over time, and the repurchase or issuance of stock. The benefits of paying dividends to investors must be balanced against the benefit of internally retaining funds.
An unexpected win during a weekend of football tournaments causes an increase in business. Employees have indicated their ability to become available if necessary and have signed up for when they will be available. This is an example of what backup strategy.
Independent and self organized budget travelers are called_______________.
A bad indication of the company's strategy is whether the company has made moves recently to improve its competitive position or performance like cutting prices, improving the design, stepping up advertising, entering a new geographic market, or merging with a competitor.
Sales and Marketing department are not en essential part of hotel industry
All forms of harassment are unhealthy and in order to encourage employees to speak out, a manager could
The executive chef is also called ................
What pops-up when you drag the mouse pointer across two dates in the front office interface?
Name the personnel working under the floor supervisor
Known for his optimism, honesty, and unfailing sense of fairness.
A guest under a group reservation may check-in and/or check out ahead of time. The one who made the inquiry is automatically the owner of a group reservation
....................is responsible for receiving cash and bill payment
"Teamwork results in high-quality products and services" is an example of a
which department is responsible for providing a healthy environment?
The Basic Types of Financial Ratios that consist of sales, net income, earnings per share
What describes what an organization wants to become and why it exists?
Welcoming of guests in a hotel is the work of ..............department
The supposed status of a room when it has been cleaned by the housekeeping after the guest have checked but is not ready to be sold yet
Diversity means
Another term for Point of sale (POS)
It requires that evaluators examine the firm's portfolio of resources and the bundles of heterogeneous resources and capabilities managers have created.
Shifting the baggage of the guests to their rooms is the responsibility of .............
What are the costs that have both a fixed and variable elements?
How many rooms do medium hotels have?
Owners of these inns would not allow guests to stay unless they carried a “letter of ______”
Restaurant Manager is responsible for ...............
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