Communication

Dr. James J. Richards College President University of San France, Island Garden City of Samal

• Inside Address

3. Miscommunication is the failure to effectively communicate ideas and intentions.

• TRUE
• FALSE

10. In the middle of the interview, John, the supervisor of company X, interrupts the employee. He then begins to mistreat the employee, claiming that people of Hispanic origin cannot compete with his employed men in the workplace, would only harm the company's image, and should therefore not be hired.

• ETHICAL
• UNETHICAL

12. It is the process by which the message is interpreted by the receiver.

• Decoding

When is the communication process complete?

• When the sender transmits the message.
• When the message leaves the channel.
• When the message enters the channel.
• When the receiver understands the message.

It is when communication is used to encourage people___

• Motivation

Which of the following statements about face-to-face communication is most accurate?

• Face-to-face communication is the least rich communication channel.
• Face-to-face communication increases the likelihood of misunderstandings.
• Face-to-face conversations reduce cooperation and limit problem solving during the conflict.
• Face-to-face interaction is the most effective of all communication channels.

A group should adequately do the following functional requisites except for:

• Understand the type of answer for which the issue under consideration calls.
• _Select the alternative that does not conform to the characteristics of an acceptable answer.
• Critically examine every alternative in relation to each criterion used to define an acceptable answer.
• Marshal a realistic range of alternatives among which an acceptable answer is presumed to exist.

39. When speaking with a friend, Jane uses simple words and vocabulary as well as conversational language. She also avoids language that is flowery, ambiguous, or laden with jargon. What communication principle is being used?

• Principle of Correctness
• Principle of Conciseness
• Principle of Clarity
• Principle of Concreteness

24. It is a type of communication that has a large, diverse audience and requires specific media or technology to disseminate information.

• Mass communication

What is communication without words?

• There is no communication without words
• Telepathy
• Non-verbal communication
• Sign language

It is used when the writer wishes to address the whole company but wants to bring it to the attention of a particular person in the company

• Letterhead
• Copy Notation
• Attention Line
• Enclosure Notation

The sentence is a two-way process of communication.

• True
• False

The opposite of junior is ___.

• senior

You need to wear formal clothes to attend a...

• aptitude test
• job interview
• sick leave
• diploma

Remember this sentence because this will be shown only once as this will show for 5 items."Yesterday, Maria was listening to an instrumental music, Carlo talked to her, but Maria didn't hear him and Carlo walked out."Who was the receiver of the sentence?

• Maria
• Carlo
• Instrumental Music

It is the exchange of information by speech, signals or writing___

• Communication

It is a process of exchanging of information, ideas, thoughts, feelings, and emotions through speech, writing, signals, and behavior.

• message
• essay
• communication
• process

There are times when simple communication won't work. What principle of communication is this?

• Communication is unavoidable.
• Communication is strategic.
• Communication is irreversible.
• Communication is not a panacea.

If you get hurt at work, your _____ can cover your cost for seeing a doctor and getting treatment.

• travel allowance
• medical insurance
• pension
• maternity leave

Sadly due the the new virus outbreak, the company must make the tough decision of cutting off some employees, these employees shall receive the news via....

• Phone call
• Meeting with boss
• Text message

The factors that affect the flow of communication.

• Barrier
• Context
• Message
• Speaker

Fill in the blank “The ________ of your voice identifies your personality and your mood.”

• quality

It is a cohesive and coherent collection of assertions, assumptions, and claims that further attempts to explain how and why communication is connected to the quality of judgments that groups make.

• Systems Theory
• Functional Theory
• Structuration Theory
• Social Exchange Theory

You have just been hired and having your training, you are a/an ...

• trainee
• executive
• recruiter
• intern

Maria listened to an instrumental music that only means the situation was a Shannon-Weaver model.

• True
• False

38. When Joshua's essay on "Study from Home" was returned, he found the following phrases underlined: “A lot of teachers continue to serve due to the fact that they are committed to their profession.” The teacher then suggested: "Teachers continue to serve because of their commitment."What principle of communication is applied by the teacher?

• Principle of Clarity
• Principle of Conciseness
• Principle of Courtesy
• Principle of Completeness

These are graphic representations of the proposed elements included in the communication process.

• communication models
• organizational structure
• pie chart
• venn diagram

Whose information is written in the letterhead part of the letter?

• Writer

Once you have completed your undergraduate studies, you get a ___.

• Doctoral degree
• Master's degree
• Bachelor's degree
• Higher Diploma

A synonym for professionalism is

• hard skills
• social acceptance
• business etiquette
• diversity

21. It refers to anything that interferes with message transmission or reception.

• Barriers

All of us have the need to be heard.

• Accountability
• Accuracy and Access to Information
• Individual Dignity
• Mutuality

He is a ___

• baby sitter

Both the sender and receiver have 100% responsibility to ensure that the message is understood.

• Accountability
• Accuracy and Access to Information
• Audience
• Mutuality

22. It is a type of communication that allows us to examine our own internal thoughts and feelings.

• Intrapersonal communication

34. Effective senders create mental pictures for the receiver by using specific words, illustrations, and examples because general and abstract ideas will only confuse the receiver. What principle of communication is applied?

• Principle of Correctness
• Principle of Concreteness
• Principle of Conciseness
• Principle of Completeness

It means to translate a language into and idea

• Noise
• Communication
• Decode
• Source

6. All interpretations by the receiver are influenced by their experiences, attitudes, knowledge, skills, perceptions, and culture.

• TRUE
• FALSE

27. Sheila is struggling to read and understand the learning module due to her poor eyesight. What kind of communication barrier is this?

• Physical barrier
• Physiological barrier
• Psychological barrier
• Socio-psychological barrier

What is the ideal number of participants for most groups?

• 2
• 4-5
• 10
• There is no "ideal" number; more is always better.

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and_____.

• a refreshment list.
• an explanation of the leader's position on each of the agenda topics.
• any pre-meeting preparation expected of participants.
• All answer choices should be included on a meeting agenda.

Communication is a _____ process.

• two way

26. The surrounding environment such as high temperatures, sun glare, a dust storm, a lack of ventilation, heavy rainfall, and vibrations can all interfere with communication. What kind of barrier is this?

• Psychological barrier
• Physiological barrier
• Socio-psychological barrier
• Physical barrier

It is the act of sending and receiving messages to and from other members within a group of 3 or more people.

• Intrapersonal Communication
• Group Communication
• Cluster Communication
• Interpersonal Communication

Groups that make better decisions also produce:

• Conflict between communication when fulfilling the functional requisites
• Actions that do not achieve the functional requisites
• Acts that rate higher on global assessments of the extent to which they accomplished the requisites
• Disagreement between communicators while completing the necessary functions

20. It is the failure to successfully communicate ideas or intentions as a result of flaws or obstacles in the communication process.

• Miscommunication

A diploma is a kind of ...

• professional qualification
• work exerience
• education qualification
• degree

The Department of Public Works and Highways (DPWH) Secretary is making a progress report on a street improvement project that has been going on for two years. Members of the audience are reacting negatively that the project has taken so long. Who is the source in this situation?

• Members of the audience
• DPWH Secretary
• Project
• Report

If someone is sleepy during a seminar is a type of what barrier?

• Use of Jargon
• Lack of confidence
• Emotions
• Noise

31. A patient who is unfamiliar with medical terminology was unable to understand what the doctor was saying. What kind of barrier is this?

• Psychological barrier
• Socio-psychological barrier
• Semantic barrier
• Language barrier

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

• Use language that focuses on improvement instead of problems.
• To show more compassion, be as vague as possible.
• Ask the team members for feedback.
• Discuss the behavior, not the person.

1.Communication is an act of transferring information and messages from one person to another through any means.

• TRUE
• FALSE

32. What kind of communication barrier is status consciousness?

• Physical barrier
• Cultural barrier
• Psychological barrier
• Socio-psychological barrier

Which of the following statements about workplace criticism is most accurate?

• When receiving criticism, individuals should focus on their feelings rather than on the content of the criticism.
• Most individuals like to give and receive criticism.
• Giving and receiving criticism is a normal occurrence in the business world.
• In today's workplace, only managers must give criticism.

Barrier is the factors that affect the flow of _____________.

• Messaging
• Communication
• Sharing
• Information

35. Emily sent an email to the team informing them that there will be a meeting tomorrow. She did not, however, specify the time or location of the meeting, and there is no set agenda. The recipients of the email would have to write back or call Emily for clarification. What communication principle did Emily violate?

• Principle of Clarity
• Principle of Conciseness
• Principle of Correctness
• Principle of Completeness

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and____.

• soft and hard skills
• self-actualization and self-control
• diligence and collegiality
• education and training

It hinders the participants of the communication process to understand one another

• Encode
• Noise
• _Feedback
• Motivation

Your primary goal is to influence the thoughts, feelings, actions, and behaviors or attitudes of your listeners.

• Informative Speech
• Persuasive Speech
• Manuscript Speech
• Entertainment Speech

jobless = ?

• employee
• unemployed
• candidate
• young people

15. It refers to the methods we use to communicate as well as the specific tools we use in the communication process.

• Channel

Letters, memos, reports and notices are examples of which communication channel?

• Written
• Social Media
• Face to face
• Telephone

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

• good
• effective
• misunderstood
• confusing

30. What type of communication barrier could result from daydreaming or having your thoughts elsewhere while someone is speaking to you?

• Physiological barrier
• Psychological barrier
• Socio-psychological
• Physical barrier

True or False?Sometimes our body language can send a message that is different from what we meant to say.

• True
• False

14. An element of communication that is responsible for choosing a message to send, someone to send the message to, and a channel through which to send the message.

• Sender

I am pleased to inform you that my paper titled “Content-Based Strategy with the use of technology” has been published in Online Journal of Language Studies on June 01, 2020. On this note, I would like to request your approval of my Journal Incentive for publications under our Faculty Development Program. The amount of such incentive is ₱50,143.00. Thank you for your usual support and continued efforts in building a research culture in our College.

• Body

11. It is the process of converting an idea into words, actions, or nonverbal methods to form a message.

• Encoding

It refers to the delivering of message without the use of words.

• lexical
• elements
• non-lexical
• gestures

Communication can be expressed through words (non-verbal), actions (verbal), or both at the same time.

• True
• False

Carlo walked out.

• _Feedback
• Decoding
• Encoding
• Message

18. This refers to the receiver's responses to the sender's message, which can be communicated verbally or nonverbally.

• 18. This refers to the receiver's responses to the sender's message, which can be communicated verbally or nonverbally.
• Answer:
• Question text

28. Jon is a Russian student at Putra Malaysia University. He offers his Malaysian female friend a handshake, but she declines. As a result, Jon is humiliated. He later discovered that women in Malaysia do not like to handshake men, as part of their cultural norm. What communication barrier arose during this brief interaction?

• Socio-psychological barrier
• Cultural barrier
• Cross-cultural communication
• Psychological barrier

5. Except for smelling, nonverbal methods include eye contact, body language, and facial expression.

• TRUE
• FALSE

According to him even remarkably cohesive organizations might experience problems due to the members' experience of pressure to come to a consensus.

• Irving Janis
• Robert Bales
• John Dewey
• Dennis Gouran

The researchers who are most strongly associated with the functional theory of efficient group decision-making.

• Dennis Gouran and Randy Hirokawa
• Randy Hirokawa and John Dewey
• Irving Janis and Robert Bales
• Robert Bales and Dennis Gouran

8. A different tone can change the perceived meaning of a message.

• TRUE
• FALSE

It is the person whom the sender is communicating with.

• encoder
• communicator
• teacher
• receiver

Give one of the three forms of communication that can affect decision-making.

• promotive role

The audience in the auditorium were clapping their hands after the performance of the orchestra. What element of communication is featured in the scenario?

• Sender
• _Feedback
• Receiver
• Message

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

• Send text messages and check his email during the meeting.
• Ensure that the technology is working for all participants before the meeting starts.
• Discourage any chit chat among team members before or after the meeting.
• Set the meeting time using Eastern Standard Time (EST).

Verbal and Non-Verbal communication cannot be classified to In person and Virtual communication.

• True
• False

She is a ___.

• vet

To get this job, you need to be ___ in English and Cantonese.

• fluent
• enthusiastic
• keen
• motivated

A ____ helps you book hotel rooms and plane tickets for your trip.

• travel agent
• vet
• receptionist
• pharmacist

The following statements describe communication except for one. Which is the odd one out?

• Communication is a process.
• Communication occurs between two or more people (the speaker and the receiver).
• Communication is always shared and spoken.
• Communication can be expressed through written or spoken words, actions (nonverbal), or both spoken words and nonverbal actions at the same time.

These are the three works that have influenced the functional group communication theory roots.

29. What communication barrier exists when two people speak different languages and are therefore unable to communicate with each other?

• Semantic barrier
• Cultural barrier
• Language barrier
• Status consciousness

Which among the the three major factors of interpersonal attraction suggests that we are drawn to other individuals because of a psychological fit.

• Physical Proximity
• A need for Affiliation
• Attitude Similarity
• Need Complementarity

23. It is a task-focused type of communication in which members of a group collaborate to achieve a specific purpose or goal.

• Group communication

Reviewing the process by which a group comes to a decision and, if indicated, reconsidering judgments reached is included in:

• The new set of functional requisites
• Improvements made to the theory
• A criticism of regarding the theory
• The origin of the theory

Vmrj

• Identification Initials

According to Uncle Ben, "With great power comes great responsibility."

• Accountability
• Accuracy and Access to Information
• Use of Power
• Relative Truth

37. When my friend described to me what happened that night, she cited the statements of witnesses. Before telling me this story, she confirmed these claims by asking the people involved if all of the information she has is true and accurate. What communication principle is being used here?

• Principle of Clarity
• Principle of Courtesy
• Principle of Completeness
• Principle of Correctness

16. It is an element that provokes or causes the sender to initiate an interaction.

• Stimulus

What is your first task before holding a meeting?

• Deciding how and where to meet
• Preparing an agenda
• Inviting participants
• Determining your purpose

Which are the environmental noises?

The process of interpreting the encoded message of the speaker by the receiver

• Context
• Encoding
• Decoding
• Barrier

It is a process of communication in which it conceptualizes an idea in his mind before he is able to formula and organizes the message.

• message
• sender
• receiver
• environment

An effective business letter elicits the expected response from the reader. This can be achieved through _______. (CRA)

• Care, real, accurate
• Clear, Respectful, Accurate Writing
• Clean, Right, Attention seeker
• Clear, Right, Absolute

Which are the correct ones?

You should dress smart for your job interview to create a good ____.

• impression

It is when communication is used to control behavior___

• Regulation

33. Premature evaluation refers to the tendency to form an opinion or judgment before listening to the entire message. What communication barrier will exist if this occurs?

• Psychological barrier
• Socio-psychological barrier
• Physiological barrier
• Cultural barrier

It refers to the idea transmitted by the sender to the receiver

• Message
• Regulation
• Source
• Communication

Which statement about professionalism is most accurate?

• Professionalism refers to those behaviors exhibited only by customers.
• Professionalism describes desirable workplace behavior.
• Professionalism emphasizes hard skills or technical knowledge desired by employers.
• Professionalism is important only in large companies.

Communication is a process of ___________ and conveying messages or information from one person to another.

• sharing

You attend a job interview, you are a ___.

The Philippine President Rodrigo Roa Duterte said on Monday, July 27, 2020 to the public that being in alliance with China keeps us safe from any war and conflict. What is the receiver used in the situation?

• President Duterte
• China
• Philippines
• Public

Charlie uses Facebook to disseminate information to his colleagues. What element of communication is Facebook on this situation?

• Speaker
• Noise
• _Feedback
• Channel

Baldo went to a gift shop and asked the sales lady if they have a big teddy bear because he will be attending his classmate’s eighteenth birthday. The sales lady told Baldo that they do not have the item. In the situation, which conveys the feedback element of communication?

• Buying a gift for a party
• Baldo going to a gift shop
• The sales lady greeted Baldo.
• The sales lady told Baldo that they do not have the item.

Using layman's terms is a barrier.

• True
• False

It is a reason why we join a group: Groups have reasons, purposes, and goals for existing that draws us to them.

• Interpersonal attraction
• A need for affiliation
• A commitment to group goals and activities
• Assignments of the groups by someone else

25. It is a sender-focused communication in which a person shares information or gives a presentation in front of an audience in a public setting.

• Public communication

4. Rolling your eyes, raising your brows, or using sign language are not examples of communication.

• TRUE
• FALSE

SAMAL ISLAND CITY COLLEGE Datu Taganiog St., Brgy. Peṅaplata, IGaCoS (Tel No. 222-888) www.sicc.itracsamal.com

• Letterhead

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

• verbal communication
• nonverbal communication

19. It is the outcome of the encoding which takes the form of verbal or nonverbal language.

• 19. It is the outcome of the encoding which takes the form of verbal or nonverbal language.
• Answer:
• Message

When you are 65 years old, you'll probaby ____.

• retire

He is a

• flight attendant

Which of the following is the best advice to follow when receiving telephone calls for others?

• Identify your colleague's whereabouts if you are answering his or her phone.
• Guarantee the caller that your colleague will return the call within a few hours.
• Verify telephone numbers and spelling of names when taking messages.
• Find your coworker immediately and report that he or she has an incoming call.

You are a student, and you work for a company for a short period of time. You are an _______.

• intern

The responses, reactions, or information provided by the receiver.

• Speaker
• Receiver
• Decoding
• _Feedback

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

• True
• False

What is communication?

• Two people talking
• Expressing information that is clearly understood
• Asking questions
• Expressing information that is not clearly understood

It is a medium used to send the message.

• Drama
• Decode
• Source
• Channel

An example of small group communication that is created to produce ideas or information, advocate a cause, or resolve an issue.

• Relation-oriented Groups
• Virtual-oriented Groups
• Task-oriented Groups
• Physical-oriented Groups

It is the final concept of the idea formulated by the sender.

• message
• sender
• receiver
• environment

We communicate with specific goals or outcomes in mind. What principle of communication is this?

• Communication is unavoidable.
• Communication is strategic.
• Communication is irreversible.
• Communication is not a panacea.

We need to be responsible for everything that we think, say and do.

• Accountability
• Accuracy and Access to Information
• Individual Dignity
• Mutuality

2. The receiver is responsible for selecting the most appropriate channel of communication.

• TRUE
• FALSE

During the meeting, two participants are having side comments that makes it difficult for others to focus on the agenda being discussed. What kind of element of communication is being portrayed?

• Noise

The elements of communication.

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

• A grasp of workplace etiquette
• An eagerness to learn
• The ability to work effectively as part of a team
• Proficiency in using a variety of computer software packages

What was the barrier of the situation?

• Carlo walked out.
• Maria was listening to an instrumental music.
• Maria didn't hear Carlo.

40. This communication principle entails taking into consideration the viewpoints and feelings of the receiver of the message.

• Principle of Clarity
• Principle of Courtesy
• Principle of Concreteness
• Principle of Correctness

To apply for a job, you probably need to write an ____ letter.

• application

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

• Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything.
• To avoid any type of confrontation with your supervisor, agree with all comments made.
• Try to deflect blame for anything negative said to others in your department.
• Ask for clarification of comments when necessary.

17. This element will enable the sender to determine whether the message has been received and understood.

• Question text

7. One example of nonverbal communication is tone.

• TRUE
• FALSE

An aptitude test tests ___.

• your attitude
• if your personality is suitable
• you work ability
• if you are smart enough

We need to remember that we cannot convince everyone with what we believe in.

• Accountability
• Accuracy and Access to Information
• Audience
• Relative Truth

Communication is ___________.

• a process.
• a continuous conversation.
• infinite.

It means to translate an idea into language___

• Encode

It refers to the one who develops the message to be communicated to either internal or external parties____

• Source

The most successful workplace teams _____

• agree on a purpose and procedures.
• are homogeneous.
• avoid conflict.
• work independently.

To use your voice effectively,

• speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.
• overemphasize all words to guarantee audience understanding.
• avoid listening to educated individuals to retain your speaking uniqueness.
• keep the same volume and rate while speaking.

9. Jane stole Maria's marketing strategies and presented them to their boss, which made her a candidate for promotion.

• ETHICAL
• UNETHICAL

In Business Communication, the term ________ means path.

• Road
• Channel
• Way
• Mode

13. An element of communication that is responsible for decoding the received message into meaningful information.

• Receiver

A company needs to hire people when there is a ____.

• vacancy
• application
• candidate
• recruiter

This is the first stage of the communication process.

• Encoding
• Decoding
• Message
• Channel

36. The doctor my sister consulted with due to an infection of the chest used examples, illustrations, and analogies to explain her condition. What communication principle did the doctor apply in this scenario?

• Principle of Courtesy
• Principle of Concreteness
• Principle of Conciseness
• Principle of Completeness

The word communication originated from the Latin word communicare which means ___________.

• to share

The use of clichés is an example of jargon.

• True
• False

Which of the following is the correct format for the date that you will use in writing a letter?

• 10/05/22
• 8-16-2022
• Nov. 11, 2023
• November 11, 2022

The benefits of voice mail include eliminating unnecessary chit chat, telephone tags, inaccurate messages, and_____.

• time zone barriers.
• the need for written messages.
• the necessity of a cordial, friendly greeting.
• prompt responses.

Conrad and Poole defined communication as the process by which people interactively create, sustain and manage _________.

• meaning

cc. Vanessa Jaralve, SICC Instructor

• Copy Notation

Can referencing historical and past functions improve the functional group theory?

• Yes
• No

How is listening important to communication?

It is the response or reaction given by the receiver to the sender of the message

• Regulation
• _Feedback
• Message
• Process of communication

Sincerely,

• Complimentary Close

She is a ___

• journalist

Which of the following demonstrates the best example when answering a telephone call?

• This is Beth. May I help you?
• Precision Integrations. What's on your mind?
• Hello. What can I do for you?
• Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today?

What is the first thing you should do before making a business telephone call?

• Prepare an appropriate opening.
• Ask yourself if the phone call is necessary.
• Decide what you're going to say after the receiver answers.
• Write down the ideas you want to discuss so that you don't forget them.

According to Robert Bales and his colleagues these are the functional issues groups must address.

• Adaptation, Instrumental Control, Expression, and Integration
• Adoption, Instrumental Control, Impression, and Segregation
• Adaptation, Instrumental Control, Impression, and Integration
• Adaption, Instrumental Control, Expression, and Segregation

It is the message sent by receiver in response to the message he received.

• message
• sender
• _feedback
• environment

It is a Latin word which means “to share” or “to make common.”

• communicare
• comunicare
• comuniccare
• comunicarre