Human Behavior in Organization

The style of common communication in organization is very influenced by the personal style of communication.

• True
• False

A good leader is a person with integrity who is committed to the organization and the people who work together to accomplish the organization’s mission ; this persons lead by example, communicates without ceasing, and shows care, concern and consistency in all dealings

• True
• False

Explore your reactions to new experiences without judgment

• Double standards
• Choice and balance
• Observing yourself
• Playing the devil’s advocate

Many employees and managers feel that if they have "said it to her" or "told him about it" they have communicated

• True
• False

Theory of environmentally responsible behavior (ERB) The ERB theory was proposed by Hines, Hungerford and Tomera .

• True
• False

It is the theory of Herzberg, it stated that individual workers have two different categories of needs that are essentially independent of each other but affect behavior in different ways.

• The Social Man
• The Three-Tiered Satisfied Man
• Motivated Man
• The Economic Man

The need to understand the behavior of others especially those we come in contact with, and the need to anticipate and predict how others may act in certain situations are important since we are affected by their actions.

• True
• False

"Communication is a process" means that

• Communication resembles still pictures more than motion pictures
• Communication consists of discrete and separate acts
• Communication has clear beginning and ending points
• Communication is ongoing and continuous

Which of these must be avoided for effective communication?

• Listening
• Sharing of activity
• Ambiguity
• Politeness

With regard to people, there are three basic assumptions: individual differences, a whole person, caused behavior (motivation).

• True
• False

The Learning-Reinforced Man

• It is stated that man learns from his environment and greater control of this environment improves his development.
• None of the above
• Both Choices
• It is a theory developed by B.F. Skinner.

Leadership functions:

• Culture
• History
• Environment
• Strengths

There must be a goal clarity or the goal must be well defined and specific in order for the intended information to be fully understood.

• Well-defined Goal
• Shared Experience
• Personality of the receiver
• Personality of the sender

___ are individuals who get things done through other people.

• Managers
• Organizations
• Psychologists
• Leaders

The _____________________________ is authentic, direct, reality based, fact seeking and problem solving.

• Behavior ego state
• Parent ego states
• Adult ego states
• Child ego states

In Human Behavior it is important to know how people, as individuals and as groups, act within their social circles.

• True
• False

Communication uses symbol both verbal (words) and nonverbal through pictures, signs, and actions.

• Pathway
• Information overload
• Use of symbol
• Medium used

_____ is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations.

• Sociology
• Leadership
• Organizational behaviour
• Psychology

The following are the dimension of communication process EXCEPT:

• Receiver
• The sender of message
• Barrier
• Communication transmission

According to McGrecor and Likert leadership appears in social science literature with 3 meanings:

• characteristics of a person
• directives of the organization
• category of behavior
• attribute of a position

Evaluating thoughts of oneself and one's circumtances

• Self-Monitoring
• Learned Helplessness
• Self-Talk
• Self-Efficacy

The study of people in relation to their fellow human beings.

• Economics
• Sociology
• Human Behavior
• Organizational Behavior

Organizational economics is useful in developing:

• Improving management decision
• Analyzing management decision
• Assessing business risk
• All of the above

Organizations focused on values – not rules

• True
• False

Detailed information collected & interpreted

• Case Study Method
• Genetic Method
• Introspection Method
• Survey Method

The following are the characteristics of a successful supervisor EXCEPT:

• Conceptual skills
• Takes credit of others work
• Human relations skills
• Technical skills

Aggressive communication can be sarcastic and spiteful, often offends the other person

• True
• False

Both people are operating from the same ego state.

• Complementary Transactions
• Child ego states
• Crossed transactions
• Ulterior transactions

Nonverbal actions often contradict verbal messages

• True
• False

Standards which enable us to organize our ideas and interpret our experiences within the context of commonly shared meaning of things, events oractions.

• Diwa
• Halaga
• Pamantayan
• Buti

Do employees agree with organizational goals?

• Commitment probability (CP)
• Leader information (LI)
• Goal congruence (GC)
• Structure of the problem (ST)

Is the spiritual core of our traditional values and the essence of our collective sentiments or psyche as a people

• Asal
• Buti
• Pamantayan
• Diwa

Organizational communication is the key in planning, organizing, monitoring, and controlling

• True
• False

People have much in common but each person in the world is also individually different. The idea of ______________ comes originally from psychology.

• Caused Behavior
• A Whole Person
• Value of the Person
• Individual Differences

Aggressive communication makes enemies, and worsens social situation

• True
• False

ANDRES (1989) concepts which we use as points of reference or criteria for recognizing, expressing and evaluating social realities in the environment in terms of: desirability, importance, significance, worth.

• True
• False

Effectiveness in leadership has been attributed to:

• Self-confidence
• Personal attributes of the leader
• Leadership styles
• Persuasion skills

Establishing and implementing mechanisms to ensure that objectives are achieved

• Organizing
• Planning
• Controlling
• Leading

The science that seeks to measure, explain, and sometimes change the behavior of human.

• Political Science
• Psychology
• Sociology
• Human Behavior

The following are an integrated model of motivation EXCEPT:

• Behavior
• Effort
• Personal motivations, job and reward expectations.
• Environmental factors like the socioeconomic and political conditions of the country.

Formal lets leader clearly define work roles

• True
• False

People often engage in behaviors that lead to undesirable responses.

• True
• False

Structures situations, sets deadlines, makes task assignments

• Task-oriented
• Organization-oriented
• Manager-oriented
• Relationship-oriented

Is one in which the sender sends message a behavior on the basis of his ego state, but this message is reacted to by an unexpected ego state on the part of the receiver.

• Complementary Transactions
• Crossed transactions
• Adult ego states
• Ulterior transactions

To be a leader, a person must have a deep- rooted commitment to the goal that he will strive to achieve it even if nobody follows him

• True
• False

In reflective listening has a result: The relationship between the two persons develops

• True
• False

To have followers, one must have their trust

• True
• False

The Contingency Theory is a specific situation factors which can affect the direct relationships between independent and dependent variables in the study of organizational behavior

• True
• False

Maslow's ideas have been criticized for their lack of scientific rigor

• True
• False

Leadership is innate

• True
• False

A social science concerned chiefly with description and analysis of the production, distribution, and consumption of goods and services

• Medicine
• Engineering
• Anthropology
• Economics

Leadership, social influence process of involving two or more people:

• Follower
• Leader
• Organization level
• Potential Follower

Both encoding and decoding of message are influenced by our emotions.

• True
• False

The communication process consists of three steps. In _____________, the receiver interprets the message and translates it into meaningful information.

• Decoding
• Noise
• Encoding

Does leader have enough information?

• Quality requirement (QR)
• Leader information (LI)
• Commitment requirement (CR)
• Structure of the problem (ST)

Psychological studies have found women are more agreeable and willing to conform to authority, whereas men are more aggressive and more likely to have expectations of success, but those differences are minor.

• True
• False

Influencing employees to work toward achieving objectives

• Controlling
• Planning
• Leading
• Organizing

The study of human behavior in organization, of the interaction between individuals and the organization, and of the organization itself.

• Behavior
• Organization
• Human Behavior
• Organizational Behavior

The interpersonal relationships are composed of interself

• True
• False

A self-observation method to express innerfeelings

• Case Study Method
• Experimental Method
• Introspection Method
• Observation Method

_________________ is the first enemy of communication

• Completeness
• Noise
• Politeness
• Clarity

The following are the disturbance to communication process EXCEPT:

• Receiver barrier
• Barrier Process
• Personal barrier
• Physical barrier

The more you vary your responses to match the situation (choice), the more likely you will be in balance.

• True
• False

Transformational leaders can get strong commitment to their vision from followers

• True
• False

Milton proposes a model of studying human behavior at two levels

• True
• False

Leader should not depend upon others for decision and judgment

• True
• False

Leader intends to affect behavior of another person

• True
• False

With his thoughts, feelings, emotions, and sentiments, the person exhibits behaviors similar or different when he is in or out of organization.

• Organizational Behavior
• Behavior
• Human Behavior
• Organization

Organizational behavior is defined as the multidisciplinary field that seeks knowledge of behavior in organizational settings by systematically studying individual, group, and organizational processes.

• True
• False

Two ego states within the same person but one disguises the other one.

• Complementary Transactions
• Ulterior transactions
• Parent ego states
• Crossed transactions

Through the _____ function, managers monitor the performance of the organization and significant deviations.

• Leading
• Planning
• Controlling
• Organizing

The following are economic contribution to an organizational behavior EXCEPT:

• Labour Market
• Design of work
• Product
• Cost Benefit Analysis

Communication is a learned ability

• True
• False

Allow selection and building of cohesive team, provide leader with task training, and maintain his power.

• True
• False

The __________________________ means that the values, attitudes and behaviors of parents an integral part of the personality of an individual.

• Behavior ego states
• Child ego states
• Adult ego states
• Parent ego states

Questionnaires, checklists, rating scales, inventories are used to collect the required information in using a survey method.

• True
• False

Lack of planning must be avoided for effects communication. There are innumerable examples of people who would give an ill planned, long winding lecture while a short presentation with tables or graphs would be sufficient.

• True
• False

Need is the intrinsic inducement that propels an individual to think, feel, and perform in a certain ways. It is internalized, and the most important, yet elusive, determinant of work behavior.

• True
• False

Observation is made in their natural environmentby trained persons

• Experimental Method
• Genetic Method
• Observation Method
• Introspection Method

Semantic problems are problems arising from expression or transmission of meaning in communication.

• True
• False

A leader works as a necessary link between the management and the workers

• True
• False

Chaves (2014) cited that values are the expressions of the ultimate ends, goals or purposes of social action; the society’s moral imperatives that deal with what ought to be;and are considered desirable and important by the members of society.

Belief is widespread that job performance declines with increasing ____________.

• Organization
• Behavior
• Age
• Beliefs

The physical actions of a person that can be seen or heard such as smiling or whistling

• Organizational behavior
• Behavior
• Human behavior
• Organization

There is a positive relationship between leadership and personality characteristics and academic performance

• True
• False

Organizational behavior seeks to make organizations more profitable by addressing the treatment of people and the way they do their jobs

• True
• False

Moving your head, face, and eyes away from another person is often interpreted as a lack of ___________

• Self-respect
• Self-confidence
• Self-esteem
• Self-control

Is an applied behavioral science that is built on contributions from a number of behavioral disciplines

• Organizational Behavior
• Political Science
• Psychology
• Sociology

Observing one's own behavior in adapting it to the situation

• Self-Efficacy
• Self-Talk
• Self-Monitoring
• Learned Helplessness

It is something desired of what is good

• Pamantayan
• Asal
• Halaga
• Buti

Charismatic Leadership Theories develop and widely communicate an inspirational vision

• True
• False

A blended discipline that has grown out of contributions from numerous earlier fields of study.

• Medicine
• Economics
• Organizational Behavior
• Sociology

Setting objectives and determining in advance how the objectives will be met

• Organizing
• Leading
• Planning
• Controlling

Observation method is very useful in the areas where experiments cannot be conducted.

• True
• False

Pronouncing words clearly and correctly so that each sound can be heard

• Speaking
• Enunciation
• Talking loudly
• Verbal communication

Maslow came to conclude that self-actualization was not an automatic outcome of satisfying the other human needs

• True
• False

Delegating and coordinating tasks and allocating resources to achieve objectives

• Leading
• Controlling
• Organizing
• Planning

Extent to which work is well defined and standardized or ambiguous and vague

• Task structure
• Position power
• Path-goal theory
• Leader-member relations

Lack of faith in one's ability to control the situation

• Self-Efficacy
• Self-Talk
• Learned Helplessness
• Self-Monitoring

Personality is stable physical and mental characteristics responsible for a person's identity

• True
• False

Organizational behavior focuses on three interrelated levels of analysis:

• Individuals, groups, and organizations
• Planning, executing, and results
• Emotions, intentions, and actions
• Thinking, feeling, and doing

Organizational communication is a sub-field of general communications studies and is often a component to effective management in workplace environment.

• True
• False

Main categories of physical ability:

• Knowledge
• Strength
• Flexibility
• Skills

Assertive communication is asking for what you want or saying how you feel in an honest and respectful way

• True
• False

How important is the quality of the decision?

• Leader information (LI)
• Quality requirement (QR)
• Structure of the problem (ST)
• Commitment requirement (CR)

The first man to define psychology as the science of behavior was an English psychologist, "William McGregor."

• True
• False

Belief in one's self.

• Learned Helplessness
• Self-Efficacy
• Self-Monitoring
• Self-Talk

Noise is the external sounds present in the channels of communication, which results in the reduction of the audibility or omission of some words from the message.

• True
• False

If the supervisor and the subordinate cannot get along, get them to sit down and talk it out that will solve the problem

• True
• False

The study of societies to learn about human beings and their activities

• Political Science
• Economics
• Psychology
• Anthropology

Leader may be low-LPC who gains a sense of control and accomplishments by working in very low situational control.

• True
• False

Experimental method is the most objective way of studying the behavior.

• True
• False

Which of these is the external sounds present in the channels of communication?

• Cultural barriers
• Semantic problems
• Over communication
• Noise

Impel a person to make creative or productive effects on himself and his environment

• Existence
• Behavior
• Growth
• Relatedness

The capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics

• Physical Abilities
• Knowledge
• Skills
• Behavior

Passive Communication does not express your needs or feelings

• True
• False

Intervention may be necessary to help him learn to change the situation without creating chaos.

• True
• False

Organizations are _____________, consequently activities therein are governed by social laws as well as psychological laws.

• Mutual Interest
• Caused Behavior
• Value of the person
• Social System

Communication is complete only when the receiver understands the message. Many communication problems arise because of misunderstandings.

• True
• False

Organizational behavior is based on the basic concept of human relations which is a noteworthy social approach towards the establishment of inter-personal relationship between superiors and subordinates.

• True
• False

Makes use of the results from earlier stages of life and various heredity related issues

• Experimental Method
• Case Study Method
• Genetic Method
• Survey Method

The term behavior is taken in its totally connecting a wide and comprehensive meaning meaning

• True
• False

Communicating without words:

• Gestures
• Nonverbal communication
• Body language

Practice makes perfect:

• Don’t let yourself be overcome by bias
• Practicing with photos or pictures
• Watching a film or watching television
• Experiencing nature

Is there conflict among employees over solution?

• Employee conflict (CO)
• Subordinate information (SI)
• Goal congruence (GC)
• Structure of the problem (ST)

Dependent Variable (x) cause of the change in the dependent variable.

• True
• False

Registering sound vibrations

• Listening
• Verbal communication
• Nonverbal communications
• Hearing

The study of the behavior of individuals in groups within a political environment

• Politics
• Political Environment
• Political Science
• Socio-Political

A leader is expected to perform creative function of laying out goals and policies to persuade the subordinates to work with zeal and confidence

• True
• False

How important is employee commitment?

• Commitment requirement (CR)
• Leader information (LI)
• Structure of the problem (ST)
• Quality requirement (QR)

A leadership style in which the leader is uninvolved and lets subordinates direct themselves

• Democratic Leadership
• Laissez-faire Leadership
• Good Leadership
• Authoritarian Leadership

Assertive communication doesn't put any one down, shows empathy and increase self-esteem

• True
• False

Proactive personality shows initiative and perseveres to change things

• True
• False

The human resource department is primarily responsible for organizational behavior.

Telling is part of communication

• True
• False

The theory on the complex nature of man was posited by Maslow who averred that man’s needs fall into hierarchy of relative prepotency.

• The Economic Man
• The Complex Man
• The Three-Tiered Satisfied Man
• The Motivated Man

Quality of the relationship between subordinates and leader

• Task structure
• Position power
• Leader-member relations
• Path-goal theory

Organization theory tells us about the ________________ between individuals and organization.

• Mutual Interest
• Social Systems
• Caused Behavior
• Value of the Person

The contingency theory is a specific situation factors which can affect the direct relationships between independent and dependent variables in the study of organizational behavior.

• True
• False

Maslow was classified as mentally unstable

• True
• False

OB specialists derive knowledge from a wide variety of social science disciplines. ________ is useful for studying negotiation and decision making.

• Sociology
• Political science
• Economics
• Psychology

Organizational Behavior cuts across all levels of organizational functioning.

• True
• False

Unfair discrimination is assuming stereotypes about groups and refusing to recognize differences

• True
• False

Elements operate in OB:

• Technology
• People
• Structure
• Environment

A leadership style in which the leader retains a great deal of authority

• Democratic Leadership
• Laissez-faire Leadership
• Good Leadership
• Authoritarian Leadership

Semantics is the study of language with special concern for the meanings of words and other symbols

• True
• False

______________ is an individual’s current capacity to perform various tasks in a job

• Behavior
• Communication
• Values
• Ability

Marcelo (2010) has mentioned that the Philippines’ biggest competitive advantage in the global job market is the proficiency of Filipino skilled workers in the English language.

• True
• False

Leader is a person who influences a group of people towards the achievement of a goal

• True
• False

The principles of organizational behavior are universal in their application across cultures

• True
• False

Originally called administrative science

• Organizational Behavior
• Political Science
• Management
• Engineering

From the 20th century onward with the advent of the modern era of scientific investigation and thought, psychology begin to be defined in terms of study of behavior.

• True
• False

Keen observation refers to the skill in which a person notices things more when it comes to details than the average person

• True
• False

Slang someone may use that not everyone would understand is known as

• Poor grammar
• Perception
• Collaquialism
• Steet talk

A vision of a future state for the organization. It does not now exist but it will exist

• True
• False

Listening skills and their responses:

• Encouraged listening to invite the speaker to continue
• Active listening to show empathy with the speaker
• Attentive listening to focus on the speaker
• Reflective listening to mirror the feelings and content in the message

When a person receives a message, it is their responsibility to provide the sender:

• Perception
• Non-verbal clues
• Feedback
• Self Concept

Law are referred in this study as behavior and beliefs which may help the Filipinos to decide what is right and wrong or how to act in a certain situation

• True
• False

Focuses on people, considerate, not strongly directive

• Organization-oriented
• Relationship-oriented
• Task-oriented
• Manager-oriented

The belief that pervaded the early 1900 during the days of Frederick Taylor, the father of scientific management.

• The Complex Man
• The Economic Man
• The Motivated Man
• The Social Man

Leadership is an ability in the sense that he is a leader because he leads

• True
• False

Quality of communication is important, not the pure quantity of it.

• True
• False

Humanistic psychologists believe that every person has a strong desire to realize his or her full potential, to reach a level of self-actualization.

• True
• False

A multi-step and most objective method to study behaviour

• Survey Method
• Observation Method
• Experimental Method
• Introspection Method

When people become nervous, they freeze up and act like they are dead.

• First-day morgue syndrome
• Double standards
• Fears
• Paradox