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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
Chiller's correct temperature should be?
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
What is BFSMS stands for?
Where did Ms. Czar worked before joining New World?
A hotel will not fit into more than one category.
What is the best method to thaw frozen food?
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
Name the personnel working under the floor supervisor
Name two ways technology has impacted the hospitality industry
Occupancy forecasts are produced, usually on a day to day basis.
What is Ms. Czar's favorite shoe brand?
Welcoming of guests in a hotel is the work of ..............department
Ms. Czar got married at....
Types of telecommunications:
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
The responsibilities of the accommodation manager will include some of the following: (Select six)
_____________is a service that meets or exceeds customer expectations.
It is necessary to identify which services and facilities are revenue producing and to what extent.
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
A positive method used to resolve conflicts include:
When the germs transfer from raw meat to sandwich, what we call?
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
Dry storage, store room temperature should be?
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
What is PIS stands for?
Who is the founder of RCI?
What is MSDS stands for?
Pet-friendly hotels
The main purpose of a lodging property is
The component of the marketing that promotes a product, brand or service is
How many minutes will the bacteria on food be multiple (grow)? (a)
Advantages of built in and fitted furniture includes: (Select three)
It means the booking of accommodation by a guest.
Infection is when the (a) makes us (b)
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
Restaurant Manager is responsible for ...............
What do you call the record which contains the guest statement of accounts?
Public area supervisor has the duty of ..............
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
The Front Office must have formal lines of communication.
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
The minimum water temperature for the final rinse dishwasher machine?
The dimensions of a building grow ultimately from the dimensions of the space available.
Ms. Czar graduated with a degree in?
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
it is sometimes called Vacation ownership.
What is HACCP?
Which hotel department handle with reservations:
Shifting the baggage of the guests to their rooms is the responsibility of .............
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
An image of a document made by electronic scanning and transmitted as data by telecommunication links
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
The main focus of OTAs are_______.
Telecommunication is communication over a distance by
Corporate rate
Pricing is an extremely simple subject.
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
Hot holding temperature?
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
Reheating Temperature?
Full Service Hotel Subcategories are:
What is important in storing and maintaining cleaning chemicals?
What color of chopping board is used for cutting the watermelon?
_______ is the other name for the executive.
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
When do you need to clean and sanitize the slicer machine?
The parts of a resume are:
The ______ has a very large public relations role to play.
What does the abbreviation PMS stands for?
Sustainability means
European Plan
Thomas Cook name the travel agency as:
What is the folio used for a group and is required to record all transactions made by the group?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
Cold holding temperature?
Artificial light contains blue, and it is the criterion by which people judge colour.
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
Some hotel department job titles are:
The goal of customer service is
__________is the tourism intended to support conservation efforts and observe wildlife.
It is when people start sharing their positive experience and could also be your best advertisement.
When planning sanitary areas, there are various pieces of legislation which relate to this task.
What is Ms. Czar's dream position before she retires?
What does IHG stands for?
The quantity of rooms is static and can fluctuate to meet demand.
House keeping department does not require special trained personnel
CTE means:
Some good work habits are:
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
Two leadership skills are:
....................is responsible for receiving cash and bill payment
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
Event or meeting planner contains:
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
Day rate
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
How many years did Ms. Czar worked at New World?
Rack rate
When did Ms. Czar joined New World Makati?
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
The benefits of installing a computerised system includes: (Select four)
What is a food-born illness out break?
A ____ is a private retailer or public service that provides travel and tourism-related service
The messages distributed by electronic means from one computer user to one or more recipients via a network
_____________is a disagreement, dispute or fight between people with opposing points of view.
According to law, each guest must be registered and the information retained for six months.
What is Ms. Czar's ID number at New World?
What are the main function of the front office?
The first and second stage of Tourism Area Life Cycle are:
Sales and Marketing department are not en essential part of hotel industry
It is an arrangement under which operational control of an enterprise is vested by contract.
What is BFSMS mean?
What is the term that refers to a guest that goes to the hotel without prior reservation?
Which position is responsible for providing information to the customers:
Freezer Temperature?
Luxury hotel characteristics:
(a) must in (b) water for (c) or not exceed (d) hours
Where can you find the Ice Blea Lac? (Ice Hotel)
If the guest has a room reservation, what selling strategy should you do?
What is food-born illness?
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
Ms. Czar's favorite food at Via Mare
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
Explain one type of Accommodation Promotion and give an example.
RH, Room Humidity?
It is necessary to identify and classify all types of information within an operation for many reasons.
The sales, marketing and operations is also called ______.
Causes of conflicts:
The exact date when the Tourism Act of the Philippines was implemented.
A few hotels do have facilities for clinical treatment and remedial therapy.
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
The first trip organized by Thomas Cook was to where?
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
What is PPE stands for?
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
What does NRevPAR stand for in revenue management?
The work of kitchen steward is to see that the kitchen is clean
What is the folio that reflects transactions for non-resident guest?
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
FIFO ( (a) ) is by stocking (b) in the back of (c)
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
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