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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
European Plan
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
What is MSDS stands for?
Explain one type of Accommodation Promotion and give an example.
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
What is Ms. Czar's ID number at New World?
Hot holding temperature?
Which position is responsible for providing information to the customers:
....................is responsible for receiving cash and bill payment
What is PPE stands for?
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
What is the term that refers to a guest that goes to the hotel without prior reservation?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
When planning sanitary areas, there are various pieces of legislation which relate to this task.
Event or meeting planner contains:
What is BFSMS mean?
What is BFSMS stands for?
What does NRevPAR stand for in revenue management?
Reheating Temperature?
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
_____________is a disagreement, dispute or fight between people with opposing points of view.
An image of a document made by electronic scanning and transmitted as data by telecommunication links
The quantity of rooms is static and can fluctuate to meet demand.
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
Sales and Marketing department are not en essential part of hotel industry
What is food-born illness?
Name the personnel working under the floor supervisor
Where did Ms. Czar worked before joining New World?
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
Corporate rate
The main purpose of a lodging property is
Welcoming of guests in a hotel is the work of ..............department
It is an arrangement under which operational control of an enterprise is vested by contract.
What is HACCP?
A hotel will not fit into more than one category.
The ______ has a very large public relations role to play.
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
Ms. Czar got married at....
Who is the founder of RCI?
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
What is the folio that reflects transactions for non-resident guest?
If the guest has a room reservation, what selling strategy should you do?
Full Service Hotel Subcategories are:
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
Freezer Temperature?
House keeping department does not require special trained personnel
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
The benefits of installing a computerised system includes: (Select four)
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
The dimensions of a building grow ultimately from the dimensions of the space available.
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
The first trip organized by Thomas Cook was to where?
A positive method used to resolve conflicts include:
A few hotels do have facilities for clinical treatment and remedial therapy.
Chiller's correct temperature should be?
_____________is a service that meets or exceeds customer expectations.
It is necessary to identify and classify all types of information within an operation for many reasons.
The exact date when the Tourism Act of the Philippines was implemented.
How many years did Ms. Czar worked at New World?
What are the main function of the front office?
What is the folio used for a group and is required to record all transactions made by the group?
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
Restaurant Manager is responsible for ...............
Shifting the baggage of the guests to their rooms is the responsibility of .............
__________is the tourism intended to support conservation efforts and observe wildlife.
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
The parts of a resume are:
it is sometimes called Vacation ownership.
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
What is a food-born illness out break?
Day rate
How many minutes will the bacteria on food be multiple (grow)? (a)
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
What is the best method to thaw frozen food?
It means the booking of accommodation by a guest.
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
(a) must in (b) water for (c) or not exceed (d) hours
The messages distributed by electronic means from one computer user to one or more recipients via a network
Pricing is an extremely simple subject.
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
Rack rate
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
Pet-friendly hotels
The component of the marketing that promotes a product, brand or service is
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
The main focus of OTAs are_______.
Sustainability means
Two leadership skills are:
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
FIFO ( (a) ) is by stocking (b) in the back of (c)
Ms. Czar's favorite food at Via Mare
What is Ms. Czar's favorite shoe brand?
It is necessary to identify which services and facilities are revenue producing and to what extent.
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
Ms. Czar graduated with a degree in?
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
What is important in storing and maintaining cleaning chemicals?
The minimum water temperature for the final rinse dishwasher machine?
Some good work habits are:
Telecommunication is communication over a distance by
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
Types of telecommunications:
What is Ms. Czar's dream position before she retires?
Public area supervisor has the duty of ..............
When the germs transfer from raw meat to sandwich, what we call?
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
Which hotel department handle with reservations:
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
RH, Room Humidity?
_______ is the other name for the executive.
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
Occupancy forecasts are produced, usually on a day to day basis.
Dry storage, store room temperature should be?
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
Where can you find the Ice Blea Lac? (Ice Hotel)
What does the abbreviation PMS stands for?
The Front Office must have formal lines of communication.
When did Ms. Czar joined New World Makati?
It is when people start sharing their positive experience and could also be your best advertisement.
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
What color of chopping board is used for cutting the watermelon?
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
Infection is when the (a) makes us (b)
The goal of customer service is
Artificial light contains blue, and it is the criterion by which people judge colour.
What does IHG stands for?
Thomas Cook name the travel agency as:
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
The first and second stage of Tourism Area Life Cycle are:
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
Advantages of built in and fitted furniture includes: (Select three)
What is PIS stands for?
Luxury hotel characteristics:
Name two ways technology has impacted the hospitality industry
Some hotel department job titles are:
The work of kitchen steward is to see that the kitchen is clean
A ____ is a private retailer or public service that provides travel and tourism-related service
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
Cold holding temperature?
The responsibilities of the accommodation manager will include some of the following: (Select six)
CTE means:
What do you call the record which contains the guest statement of accounts?
Causes of conflicts:
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
When do you need to clean and sanitize the slicer machine?
The sales, marketing and operations is also called ______.
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
According to law, each guest must be registered and the information retained for six months.
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
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