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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
Causes of conflicts:
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
The work of kitchen steward is to see that the kitchen is clean
The exact date when the Tourism Act of the Philippines was implemented.
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
The ______ has a very large public relations role to play.
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
Who is the founder of RCI?
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
Sales and Marketing department are not en essential part of hotel industry
CTE means:
What is Ms. Czar's dream position before she retires?
When do you need to clean and sanitize the slicer machine?
What color of chopping board is used for cutting the watermelon?
Ms. Czar's favorite food at Via Mare
The first trip organized by Thomas Cook was to where?
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
What is the term that refers to a guest that goes to the hotel without prior reservation?
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
FIFO ( (a) ) is by stocking (b) in the back of (c)
Name the personnel working under the floor supervisor
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
What is Ms. Czar's favorite shoe brand?
A hotel will not fit into more than one category.
Event or meeting planner contains:
Sustainability means
The component of the marketing that promotes a product, brand or service is
The Front Office must have formal lines of communication.
RH, Room Humidity?
Which position is responsible for providing information to the customers:
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
What is the best method to thaw frozen food?
What is the folio that reflects transactions for non-resident guest?
It is when people start sharing their positive experience and could also be your best advertisement.
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
It is necessary to identify which services and facilities are revenue producing and to what extent.
Types of telecommunications:
When the germs transfer from raw meat to sandwich, what we call?
A few hotels do have facilities for clinical treatment and remedial therapy.
A positive method used to resolve conflicts include:
Pricing is an extremely simple subject.
_____________is a disagreement, dispute or fight between people with opposing points of view.
What does IHG stands for?
The benefits of installing a computerised system includes: (Select four)
The main purpose of a lodging property is
Freezer Temperature?
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
What does NRevPAR stand for in revenue management?
Artificial light contains blue, and it is the criterion by which people judge colour.
Some hotel department job titles are:
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
When planning sanitary areas, there are various pieces of legislation which relate to this task.
Telecommunication is communication over a distance by
House keeping department does not require special trained personnel
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
__________is the tourism intended to support conservation efforts and observe wildlife.
What is BFSMS stands for?
What do you call the record which contains the guest statement of accounts?
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
European Plan
The minimum water temperature for the final rinse dishwasher machine?
_____________is a service that meets or exceeds customer expectations.
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
Infection is when the (a) makes us (b)
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
Chiller's correct temperature should be?
A ____ is a private retailer or public service that provides travel and tourism-related service
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
What is important in storing and maintaining cleaning chemicals?
Where can you find the Ice Blea Lac? (Ice Hotel)
Where did Ms. Czar worked before joining New World?
What is PIS stands for?
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
Name two ways technology has impacted the hospitality industry
it is sometimes called Vacation ownership.
What is HACCP?
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
The quantity of rooms is static and can fluctuate to meet demand.
Cold holding temperature?
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
Full Service Hotel Subcategories are:
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
Public area supervisor has the duty of ..............
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
The first and second stage of Tourism Area Life Cycle are:
What is MSDS stands for?
What is BFSMS mean?
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
Thomas Cook name the travel agency as:
An image of a document made by electronic scanning and transmitted as data by telecommunication links
Pet-friendly hotels
Advantages of built in and fitted furniture includes: (Select three)
Explain one type of Accommodation Promotion and give an example.
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
If the guest has a room reservation, what selling strategy should you do?
How many minutes will the bacteria on food be multiple (grow)? (a)
When did Ms. Czar joined New World Makati?
It is necessary to identify and classify all types of information within an operation for many reasons.
The main focus of OTAs are_______.
The messages distributed by electronic means from one computer user to one or more recipients via a network
_______ is the other name for the executive.
....................is responsible for receiving cash and bill payment
According to law, each guest must be registered and the information retained for six months.
(a) must in (b) water for (c) or not exceed (d) hours
What are the main function of the front office?
What is food-born illness?
What does the abbreviation PMS stands for?
Two leadership skills are:
Occupancy forecasts are produced, usually on a day to day basis.
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
Rack rate
Welcoming of guests in a hotel is the work of ..............department
Day rate
What is Ms. Czar's ID number at New World?
Restaurant Manager is responsible for ...............
Corporate rate
Shifting the baggage of the guests to their rooms is the responsibility of .............
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
The responsibilities of the accommodation manager will include some of the following: (Select six)
It is an arrangement under which operational control of an enterprise is vested by contract.
The dimensions of a building grow ultimately from the dimensions of the space available.
The parts of a resume are:
Reheating Temperature?
The sales, marketing and operations is also called ______.
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
What is the folio used for a group and is required to record all transactions made by the group?
Ms. Czar got married at....
Dry storage, store room temperature should be?
The goal of customer service is
Luxury hotel characteristics:
It means the booking of accommodation by a guest.
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
Ms. Czar graduated with a degree in?
What is a food-born illness out break?
What is PPE stands for?
How many years did Ms. Czar worked at New World?
Some good work habits are:
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
Which hotel department handle with reservations:
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
Hot holding temperature?
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