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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
What is Ms. Czar's dream position before she retires?
_______ is the other name for the executive.
....................is responsible for receiving cash and bill payment
The dimensions of a building grow ultimately from the dimensions of the space available.
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
The component of the marketing that promotes a product, brand or service is
Telecommunication is communication over a distance by
How many years did Ms. Czar worked at New World?
Freezer Temperature?
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
The minimum water temperature for the final rinse dishwasher machine?
House keeping department does not require special trained personnel
Where did Ms. Czar worked before joining New World?
The messages distributed by electronic means from one computer user to one or more recipients via a network
What is food-born illness?
Ms. Czar graduated with a degree in?
What is the term that refers to a guest that goes to the hotel without prior reservation?
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
CTE means:
What color of chopping board is used for cutting the watermelon?
Day rate
Restaurant Manager is responsible for ...............
Shifting the baggage of the guests to their rooms is the responsibility of .............
When planning sanitary areas, there are various pieces of legislation which relate to this task.
Pet-friendly hotels
Explain one type of Accommodation Promotion and give an example.
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
Advantages of built in and fitted furniture includes: (Select three)
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
It is necessary to identify and classify all types of information within an operation for many reasons.
Causes of conflicts:
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
The ______ has a very large public relations role to play.
The responsibilities of the accommodation manager will include some of the following: (Select six)
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
The parts of a resume are:
_____________is a service that meets or exceeds customer expectations.
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
What is the best method to thaw frozen food?
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
The benefits of installing a computerised system includes: (Select four)
Public area supervisor has the duty of ..............
What is the folio used for a group and is required to record all transactions made by the group?
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
What is BFSMS mean?
Ms. Czar's favorite food at Via Mare
Rack rate
Sustainability means
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
It is an arrangement under which operational control of an enterprise is vested by contract.
An image of a document made by electronic scanning and transmitted as data by telecommunication links
Where can you find the Ice Blea Lac? (Ice Hotel)
Cold holding temperature?
It is necessary to identify which services and facilities are revenue producing and to what extent.
Chiller's correct temperature should be?
Pricing is an extremely simple subject.
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
Types of telecommunications:
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
European Plan
What is a food-born illness out break?
When the germs transfer from raw meat to sandwich, what we call?
Name the personnel working under the floor supervisor
Hot holding temperature?
Some hotel department job titles are:
According to law, each guest must be registered and the information retained for six months.
The Front Office must have formal lines of communication.
Ms. Czar got married at....
Event or meeting planner contains:
Reheating Temperature?
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
What is BFSMS stands for?
What is PIS stands for?
When do you need to clean and sanitize the slicer machine?
What does NRevPAR stand for in revenue management?
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
Some good work habits are:
It means the booking of accommodation by a guest.
Full Service Hotel Subcategories are:
The first trip organized by Thomas Cook was to where?
Name two ways technology has impacted the hospitality industry
It is when people start sharing their positive experience and could also be your best advertisement.
RH, Room Humidity?
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
__________is the tourism intended to support conservation efforts and observe wildlife.
When did Ms. Czar joined New World Makati?
Who is the founder of RCI?
A positive method used to resolve conflicts include:
Which hotel department handle with reservations:
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
A hotel will not fit into more than one category.
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
Artificial light contains blue, and it is the criterion by which people judge colour.
The main focus of OTAs are_______.
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
What is PPE stands for?
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
What does IHG stands for?
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
What is MSDS stands for?
The main purpose of a lodging property is
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
A few hotels do have facilities for clinical treatment and remedial therapy.
What is the folio that reflects transactions for non-resident guest?
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
A ____ is a private retailer or public service that provides travel and tourism-related service
it is sometimes called Vacation ownership.
Corporate rate
Sales and Marketing department are not en essential part of hotel industry
The sales, marketing and operations is also called ______.
The work of kitchen steward is to see that the kitchen is clean
What do you call the record which contains the guest statement of accounts?
What are the main function of the front office?
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
Which position is responsible for providing information to the customers:
What is important in storing and maintaining cleaning chemicals?
What is Ms. Czar's favorite shoe brand?
What does the abbreviation PMS stands for?
_____________is a disagreement, dispute or fight between people with opposing points of view.
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
The goal of customer service is
How many minutes will the bacteria on food be multiple (grow)? (a)
The first and second stage of Tourism Area Life Cycle are:
Luxury hotel characteristics:
If the guest has a room reservation, what selling strategy should you do?
Welcoming of guests in a hotel is the work of ..............department
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
(a) must in (b) water for (c) or not exceed (d) hours
FIFO ( (a) ) is by stocking (b) in the back of (c)
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
Thomas Cook name the travel agency as:
Occupancy forecasts are produced, usually on a day to day basis.
What is HACCP?
Infection is when the (a) makes us (b)
The exact date when the Tourism Act of the Philippines was implemented.
Dry storage, store room temperature should be?
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
What is Ms. Czar's ID number at New World?
Two leadership skills are:
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
The quantity of rooms is static and can fluctuate to meet demand.
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
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