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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
FIFO ( (a) ) is by stocking (b) in the back of (c)
_____________is a service that meets or exceeds customer expectations.
Thomas Cook name the travel agency as:
It is necessary to identify which services and facilities are revenue producing and to what extent.
What is BFSMS stands for?
What is Ms. Czar's dream position before she retires?
Corporate rate
Telecommunication is communication over a distance by
What is BFSMS mean?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
It is when people start sharing their positive experience and could also be your best advertisement.
A hotel will not fit into more than one category.
Day rate
Sustainability means
Name two ways technology has impacted the hospitality industry
What do you call the record which contains the guest statement of accounts?
The first and second stage of Tourism Area Life Cycle are:
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
Ms. Czar's favorite food at Via Mare
What is food-born illness?
Welcoming of guests in a hotel is the work of ..............department
What is MSDS stands for?
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
it is sometimes called Vacation ownership.
The quantity of rooms is static and can fluctuate to meet demand.
What is the folio used for a group and is required to record all transactions made by the group?
What does NRevPAR stand for in revenue management?
What is Ms. Czar's ID number at New World?
When did Ms. Czar joined New World Makati?
Ms. Czar got married at....
The minimum water temperature for the final rinse dishwasher machine?
The messages distributed by electronic means from one computer user to one or more recipients via a network
RH, Room Humidity?
Causes of conflicts:
The exact date when the Tourism Act of the Philippines was implemented.
An image of a document made by electronic scanning and transmitted as data by telecommunication links
How many minutes will the bacteria on food be multiple (grow)? (a)
Pet-friendly hotels
The sales, marketing and operations is also called ______.
Chiller's correct temperature should be?
__________is the tourism intended to support conservation efforts and observe wildlife.
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
Who is the founder of RCI?
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
What is PIS stands for?
A positive method used to resolve conflicts include:
When planning sanitary areas, there are various pieces of legislation which relate to this task.
Pricing is an extremely simple subject.
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
Event or meeting planner contains:
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
Sales and Marketing department are not en essential part of hotel industry
What is the term that refers to a guest that goes to the hotel without prior reservation?
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
How many years did Ms. Czar worked at New World?
Ms. Czar graduated with a degree in?
Occupancy forecasts are produced, usually on a day to day basis.
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
Where can you find the Ice Blea Lac? (Ice Hotel)
The first trip organized by Thomas Cook was to where?
What is a food-born illness out break?
Luxury hotel characteristics:
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
Restaurant Manager is responsible for ...............
Public area supervisor has the duty of ..............
....................is responsible for receiving cash and bill payment
Name the personnel working under the floor supervisor
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
What are the main function of the front office?
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
What color of chopping board is used for cutting the watermelon?
It means the booking of accommodation by a guest.
Two leadership skills are:
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
It is necessary to identify and classify all types of information within an operation for many reasons.
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
The parts of a resume are:
_____________is a disagreement, dispute or fight between people with opposing points of view.
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
What is Ms. Czar's favorite shoe brand?
Where did Ms. Czar worked before joining New World?
Cold holding temperature?
What does the abbreviation PMS stands for?
The ______ has a very large public relations role to play.
The dimensions of a building grow ultimately from the dimensions of the space available.
A few hotels do have facilities for clinical treatment and remedial therapy.
Some hotel department job titles are:
Advantages of built in and fitted furniture includes: (Select three)
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
What does IHG stands for?
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
Some good work habits are:
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
What is important in storing and maintaining cleaning chemicals?
Freezer Temperature?
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
Explain one type of Accommodation Promotion and give an example.
Artificial light contains blue, and it is the criterion by which people judge colour.
The main focus of OTAs are_______.
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
Reheating Temperature?
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
A ____ is a private retailer or public service that provides travel and tourism-related service
When the germs transfer from raw meat to sandwich, what we call?
The component of the marketing that promotes a product, brand or service is
The Front Office must have formal lines of communication.
It is an arrangement under which operational control of an enterprise is vested by contract.
The main purpose of a lodging property is
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
According to law, each guest must be registered and the information retained for six months.
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
Hot holding temperature?
Dry storage, store room temperature should be?
If the guest has a room reservation, what selling strategy should you do?
_______ is the other name for the executive.
The responsibilities of the accommodation manager will include some of the following: (Select six)
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
What is PPE stands for?
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
What is HACCP?
CTE means:
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
European Plan
The benefits of installing a computerised system includes: (Select four)
Infection is when the (a) makes us (b)
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
What is the folio that reflects transactions for non-resident guest?
Full Service Hotel Subcategories are:
When do you need to clean and sanitize the slicer machine?
(a) must in (b) water for (c) or not exceed (d) hours
Which hotel department handle with reservations:
What is the best method to thaw frozen food?
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
Which position is responsible for providing information to the customers:
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
Shifting the baggage of the guests to their rooms is the responsibility of .............
The work of kitchen steward is to see that the kitchen is clean
The goal of customer service is
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
House keeping department does not require special trained personnel
Rack rate
Types of telecommunications:
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