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Business Administration

The study and application of management principles, strategies, and operations in various organizational settings, preparing individuals for leadership roles.








human resources








A ................................... is an organization formed by workers who join together and use their strength to have a voice in their workplace.

  • labor force
  • union
  • labor representative
  • work force

When giving verbal directions to employees about how to complete a task, it is often helpful to

  • Speak softly.
  • Use visuals.
  • Use complex words.
  • Limit body language.

A characteristic of positive people that is important to businesses is that people with a positive attitude are usually

  • Well trained.
  • Generous.
  • Inflexible.
  • Responsible.

Which of the following is a consumer good:

  • Point-of-sale terminal
  • Display racks
  • Children's apparel
  • Employee uniforms

The conditions under which individuals make decisions in an organization are a reflection of the forces of the environment (events and facts) that such individuals cannot control, but that can influence the results of their decisions in the future.

  • Planning conditions
  • Decision making conditions
  • Decision making

The .......................................... involves finding the candidate with the best skills, experience, and personality to fit the job. It requires a series of collecting and reviewing resumes, conducting job interviews, and finally selecting and onboarding an employee to start working for the organization.

  • hiring need
  • employment
  • recruitment process
  • hiring step

In the U.S, men are twiceas likely as women to start their own business

  • True
  • False

What is the importance of the decision making?

  • [No Answer]

When the department manager was asked to replace the cash register with a scanner, s/he said that s/he did not want to learn how to use the scanner. This is an example of being __________ to change.

  • Unable
  • Receptive
  • Willing
  • Resistant

Are you looking for a top help you with your job advertising, employer branding, and general talent acquisition strategy?

  • advertising agency
  • travelling agency
  • recruitment advertising agency
  • marketing agency

đủ khả năng, trình độ

  • qualified

The differents areas of goals organization are.... (selection multiple)

  • marketing and legal
  • marketing and legal
  • Finance and Accounts
  • Operations and Human resources

sơ yếu lí lịch

  • resume

When the price of a product is high, consumer demand will usually be

  • High.
  • Low.
  • Unchanged.
  • About average.

Bahasa Jepangnya gambar ini adalah...

  • Kuruma
  • Zasshi
  • Gakkou
  • Hikouki

When there are frequent personality conflicts in a work group, the result is usually that it

  • Interferes with the group's output.
  • Adds to the group's effectiveness.
  • Brings the work effort to a standstill.
  • Makes the group more compatible.

In addition, there is often a .............................for handling grievances, which an employee can use if he feels that he has been treated unfairly by the employer.

  • reason
  • procedure
  • condition
  • method

Which of the following is a guideline for effective verbal communication:

  • Keep the voice at the same pitch
  • Use speech mannerisms
  • Try to avoid eye contact
  • Use gestures for emphasis

Millie is reading a book to learn how to knit. She wants to make her sister a scarf for Christmas, but it's only a week away, and she doesn't have much time. Millie decides to skip ahead of the directions, and the scarf winds up looking more like a potholder. Which of the following tips for following directions did Millie ignore:

  • Accept responsibility
  • Know when to speak
  • Don't rush
  • Note key words

This type of planning typically describes the day-to-day running of the company.

  • Operational Planning
  • Strategic Planning
  • Tactical Planning
  • Contingency Planning

'...................................' are what you are paid and the extras you receive in return for the work you do.

  • pension
  • Salary and benefits
  • conditions
  • provisions

The process, in essence, allows solving the different challenges that a person must face. Can appear in any context of daily life, whether professional, sentimental, family, etc.

  • Decision making
  • Organizational level
  • Planning
  • Control

The legal form of organization which requires the least amount of capital and personnel is the ...................................

  • co-partnership
  • corporation
  • partnership
  • sole proprietorship

The gap between unlimited desires for products and limited resources is known as

  • Conservation.
  • Scarcity.
  • Abundance.
  • Unemployment.

The biggest advantage of thecorporate form of ownership may be the limited liability of its owners.

  • True
  • False

Yama san, nan sai desu ka?

  • juu hassai desu
  • yama tomoko desu
  • Kyoto kara kimashita
  • Yama san desu

Most recruiting involves a job announcement containing a ...........................of the job.

  • description
  • condition
  • position
  • vacancy

Aisatsu yang digunakan pada saat pukul 6 sore.

  • Sayounara
  • Ohayou
  • Konnichiwa
  • Konbanwa

............................... is about ensuring everybody has an equal opportunity, and is not treated differently or discriminated against because of their characteristics.

  • Responsibility
  • Diversity
  • Equality
  • Ability

Which characteristic of a soleproprietorship can be considered both an advantage and a disadvantage?

  • Taxation
  • Fund sources
  • Liability
  • Continuity
  • Secrecy

One of the most popular andeasiest to establish forms of business in the United States is the

  • Partnership.
  • Sole proprietorship.
  • Corporation.
  • Joint venture.
  • Cooperative.

work experience

  • kinh nghiệm làm việc
  • ngôn ngữ
  • doanh thu
  • điện thoại di động

When taking notes during a seminar, a businessperson should write down

  • All details.
  • Information of interest.
  • Key points.
  • Inaccurate statements.

When writing informational messages, it is most important to communicate

  • An honest opinion.
  • Emotional appeal.
  • Accurate content.
  • A request for action.

Although every company is different and has its own unique needs, that there are basic ...........................and principles should be foundational to every good business.

  • changes
  • human resources practices
  • different styles
  • personnel

.....................................means that the person chosen for the position is selected from the current employees of the company.

  • Internal source
  • Internal recruitment
  • External recruitment
  • External source

A sole proprietorship is apopular form of business because

  • it is heavily regulated by the government.
  • it is taxed more than other forms.
  • it is hard to dissolve.
  • The proprietor does not have direct control.
  • It is easy to form.

Sole proprietorships have the least degree of secrecy.

  • True
  • False

The ..................................... owns all the business assets, makes all the decisions, takes all the risks, keeps all the profits of the business.

  • start-up
  • entrepreneur
  • owner
  • sole proprietor

A '.......................' is a range of different pay rates which people will receive depending on various factors (e.g. their grade in the company, their qualifications, their years in the company.)

  • payment
  • pay scale
  • rate
  • pay condition

About 80 percent of allbusinesses in the United States are sole proprietorships, and they earnsomewhere around 15 percent of total business income. We may concludethat A. the average corporation is small, butearns little income.

  • The average corporation is small, but earns little income.
  • The average corporation hires many people, but makes little income.
  • The average sole proprietorship is large, but earns little income.
  • There are many sole proprietorships, but their average income is small.
  • There are few sole proprietorships, and their average income is small.

Lack of control is a disadvantage of sole proprietorships.

  • True
  • False

The corporation has access to large amounts of .............................and has limited liability, but its activities are closely monitored by government agencies.

  • budget
  • capital
  • equipment
  • money

________. Watashi wa Ami desu.Tokyo kara kimashita. Douzo yoroshiku.

  • Hajimemashite

Which of the following is most likely to help any business reach maximum productivity:

  • Using one-way communication to inform workers
  • Making managers responsible for all decisions
  • Offering inflexible work schedules and overtime hours
  • Combining well-qualified workers and efficient job methods

The government usually willscrutinize high-profile mergers and acquisitions to ensure that they are notcreating monopolies

  • True
  • False

Partnerships have fewerregulatory controls than corporations.

  • True
  • False

Barber shops, dog kennels,and independent grocery stores are typically

  • Franchises.
  • Nonprofit agencies.
  • Sole proprietorships.
  • Partnerships.
  • Limited liability partnerships.

The ................................enjoys his freedom to make decisions about his business, but he alone takes the responsibility for incorrect choices.

  • employee
  • partner
  • sole proprietor
  • businessman

Most large companies have special ......................................which are responsible for employer-employee relations.

  • R&D
  • production
  • human departments
  • personnel departments


  • kỳ thực tập
  • giao thông
  • ồn ào
  • sự giao tiếp xã hội

The top people in a company can be called '...............................'.

  • junior management
  • middle management
  • senior management
  • Aggressive management

If a father wishes to stop work to help with a new born child, he may qualify for .................................... while he is absent from his job.

  • statutory sick pay
  • occupational sick pay
  • maternity pay
  • paternity pay

Corporations cannot besued.

  • True
  • False

If you want to gointo business for yourself, the easiest way is a sole proprietorship.

  • True
  • False

................................ are the cornerstone of the recruiting process. They summarize the essential responsibilities, activities, qualifications and skills for a role.

  • Job requirement
  • Careers advice
  • Careers improvement
  • Job descriptions

The .......................... is a description of the qualifications, skills, experience, knowledge and other attributes (selection criteria) which a candidate must possess to perform the job duties.

  • personal detail
  • person specification
  • personal information
  • personal profile

What should business employees possess in order to extract relevant information from written materials?

  • Ability to listen
  • Limited vocabularies
  • Good reading skills
  • Effective speaking voice

Which of the following are the three major areas of customer complaints:

  • Labeling, faulty design, and mispricing
  • Improper decisions, oversight, and service
  • Product, personnel, and the business
  • Poor service, inaccurate forms, and rudeness

se encargan del almacenamiento, manejo, control, distribución o comercialización de bienes o mercancías, amparados por certificados de depósito.

  • Warehousing

In a partnership, if the goalsof one partner change, the result may be friction and even legaldisputes.

  • True
  • False

A sole proprietorship haslimited sources of funds, which may affect the growth of the business.

  • True
  • False

Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of

  • A transition.
  • An effective conclusion.
  • Defending an idea objectively.
  • Expressing a cultural barrier.

What means Figure?

  • Terreno
  • Presupuesto
  • Cifras
  • Edificaciones

The most effective way to interpret others' nonverbal cues often is to look at their

  • Facial expressions.
  • Leg movements.
  • Clothing style.
  • Office decor.

Pat tells Tim, "You can always talk to me. I'm here to help." Which of the following coaching characteristics is Pat exhibiting:

  • Approachability
  • Persistence
  • Humility
  • Dependability

All of the following areadvantages of a sole proprietorship except

  • Ease of formation.
  • Secrecy.
  • Unlimited liability.
  • Control of the business.
  • Limited government regulation.

What type of information should a business include when writing a sales proposal to send to a customer?

  • Shipping and receiving
  • Features and benefits
  • Pricing and accounting
  • Laws and regulations

Shark repellent is a methodof thwarting a corporate takeover in which management requires a large majorityof stockholders to approve the takeover.

  • True
  • False

...................................... also serve an important role making sure that management acts fairly and treats its workers with respect.

  • Unions
  • Staff
  • Managers
  • Employees

If you '................................', you send in a CV or letter because you want the job.

  • supply
  • offer a job
  • apply for a job
  • do a job

A merger occurs when onecompany buys another by buying its stock.

  • True
  • False

Cara bacanya adalah...

  • Otsukaresama!
  • Osukaresama!
  • Otsukarisama!
  • Osukarusama!

Phyllis was on her way to work one morning when she was involved in an accident. Phyllis used her cell phone to call the police. In order to act responsibly, Phyllis should also immediately call

  • Auto-body shops for insurance estimates.
  • A tow truck to pick up her car.
  • A rental agency to get a car.
  • Work to let them know where she is.

One way in which government protects private property is to provide

  • Fire insurance policies.
  • Local governmental programs.
  • Federal Reserve Banks.
  • Patents or copyrights.

It also includes your '....................................' where you list the previous positions you have held with the name of the company, job title and dates of employment.

  • employment history
  • education history
  • working experience
  • working history

......................................measure employee performance against previously-agreed goals, set future objectives and give staff guidance on their developmental and training needs. They help managers identify both achievements and shortfalls in performance, and give a framework to guide future improvements.

  • Bonuses
  • Appraisal schemes
  • Rewards
  • Pension schemes

Which of the following are characteristics of adaptable people:

  • Creativity and resistance
  • Objectivity and attentivenes
  • Empathy and accuracy
  • Fairness and fear

.............................. is about taking account of the differences between people and groups of people, and placing a positive value on those differences.

  • Capibility
  • Ability
  • Equality
  • Diversity

Is a prescriptive approach that tells managers how they should make decisions. Based on assumptions that managers are logical and rational, and always make decisions that are best for the organization.

  • Classic decision model
  • Decision making
  • Planning Process

All states requirepartnerships to have articles of partnership.

  • True
  • False

................................ vary between organisations, and for different positions. Different benefits and incentives may be offered, in addition to salary, that suit the level and nature of the role, and make the position attractive and competitive in relation to the job market.

  • Holiday packages
  • Remuneration packages
  • Tour packages
  • Payment

An ...................................... is a necessary document for businesses in a variety of industries. They help employees understand the standards they’re expected to meet while working at the company and help employers reduce employment liability risks.

  • job description
  • employment contract
  • employment standard
  • employment detail

Income from sales minus the cost of merchandise sold calculates a business's

  • Gross domestic product.
  • Operating expenses.
  • Net profit or loss.
  • Gross profit on sales.

Which of the following is a characteristic of a business-format franchise:

  • The name of the business is chosen by the franchisee.
  • Products are bought directly from the supplier.
  • It is the least popular franchise arrangement.
  • Continuous assistance is provided by the franchisor.

Kore wa nihon go de nan to iimasu ka?

  • keeki

Emotional intelligence is especially important today because

  • Everyone can be a world traveler and see other cultures.
  • Our culture is more relaxed and free.
  • People need to interact in more secure business environments.
  • Collaboration is becoming a standard method of achieving business goals.

A .................... is a document that outlines your background and experience so that employers can assess your suitability for a job.

  • curriculum vitae
  • employer's detail
  • personal detail
  • personal information

If there is '..........................................', a company will not use its resources as well as it should.

  • general management
  • inefficient management
  • efficient management
  • strategic management

Mention the step of planning1.

  • Set goalsIdentification of resourcesSet Related Goal tasksInternal analysis of the companyEstablishment of general objectivesDesign, evaluation and selection of strategiesStrategic plan design

Most businesses continually need to ..........................good personnel to replace workers who retire or quit and to fill new jobs created when the company expands.

  • recruit
  • lay off
  • dismiss
  • fire

Jane has discovered thatshe is bored working for others. She wants to open a business in which she willhave maximum control and the least interference from government regulation.Which business form should she use?

  • Joint venture
  • Cooperative
  • Corporation
  • Partnership
  • Sole proprietorship

An American manufacturer launches a product line that offends many customers in Middle Eastern countries where the product line is considered inappropriate. This is an example of

  • Nationalization.
  • Cultural imperialism.
  • Product adaptation.
  • Globalization.

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain

  • A map of all business locations.
  • Product ratings and grades.
  • Exchange rates.
  • All the necessary information.

Organizations have many goals in different time frames... they are long-term, the intermediate and short term.

  • False
  • True

Akiko: Sashimi, suki desu ka?Kiko: Iie,________

  • suki desu
  • sou desu
  • sashimi ga suki desu
  • sushi ga suki desu

To influence others to work toward a shared vision, a leader should possess a high level of credibility and should be able to provide supporting

  • Assumptions
  • Practices.
  • Skills.
  • Facts.


  • hiện hành
  • kế hoạch chi tiết
  • Gần, xấp xỉ
  • đồng nghiệp

The kinds of the Organizational Goals are:

  • Set Related goals, Tactical Goals and Operational Objectives.
  • Strategic Goals, Set goals and Operational Objectives.
  • Strategic Goals, Tactical Goals and Operational Objectives.

What is an advantage to a business of encouraging employees to participate in group discussions?

  • Many opinions increase the chances of developing useful recommendations.
  • It makes it easier to reach a unanimous decision.
  • Less conflict is likely to occur when discussing controversial issues.
  • The participants' input usually helps the business to resolve problems quickly.

........................................may in­volve different working conditions or different hours.

  • Promotion
  • A transfer
  • A new job
  • A vacancy

.................................. means an employee receives a job with more authority and responsibility than his present job.

  • Promotion
  • Transfer
  • Vacancy
  • Recruitment

Maureen becomes angry and defensive whenever her supervisor asks Maureen to correct mistakes. Maureen's attitude is not a good response to criticism because

  • It indicates that Maureen wants to call attention to herself.
  • There is no reason to be angry about criticism.
  • Maureen has no right to be angry on the job.
  • It prevents Maureen from hearing the criticism clearly.

Eye contact is an example of what type of communication?

  • Nonverbal
  • Informal
  • Verbal
  • Formal

.................................................. deliver important communication services to leading employers. Helping with the crafting, distribution, and marketing of job postings, recruitment ad agencies help generate demand and promote a positive and consistent employment brand.

  • Marketing agencies
  • Recruitment advertising agencies
  • Employment agencies
  • Promoting agencies

In a partnership, allpartners are equally liable.

  • True
  • False

Aisatsu yang digunakan pada saat pukul 7 pagi.

  • Sayounara
  • Ohayou
  • Konnichiwa
  • Konbanwa

'...........................................' is where the amount you are paid depends on the quality/quantity of your work.

  • Annual pay
  • Performance-related pay
  • Monthly pay
  • Weekly pay

Ocha o kudasai.

  • Image:
  • Image:
  • Image:
  • Image:

What means Mechandise on hand?

  • Mano de obra directa
  • Suministro
  • Mano de obra indirecta
  • Mercancía disponible

Which of the following is not a good technique for participating in a staff meeting:

  • Understand the goal of the meeting prior to its start
  • Contribute at least one opinion to every staff meeting in which you participate
  • Avoid arguing with other participants, even if you strongly disagree with their point of view
  • Follow the instructions of the group leader, even if you have a better idea for organizing the meeting

Which of the following is nota source of funds for a sole proprietorship?

  • Bank loans
  • Family members
  • Personal funds
  • Selling stock or issuing bonds
  • Small Business Administration

A person specification describes the personal attributes desired in a potential employee. It is similar to a .................................., but more specific.

  • job description
  • personal description
  • description
  • detail description

Which of the following information should be included in the inside address section of a business letter:

  • Message
  • Subject
  • Date
  • Title

Mention the step of decision making Step #1....

  • [No Answer]

Sole proprietorshiptypically employ fewer than 50 people.

  • True
  • False

If there is '.............................', there is a job available because a new post has been created or a person has left.

  • a place
  • a vacancy
  • a space
  • an agency

Because Paul always tries to do what is right, his friends consider him to be a person who has

  • Dignity.
  • Integrity.
  • Conflicts.
  • Commitment.

A often an employer’s first impression of your professional and academic credentials, so it’s important to structure it in a way that best showcases your accomplishments and experience.

  • personal detail
  • Curriculum Vitae
  • personal profile
  • application

Taking a company publicmeans announcing its creation to the public.

  • True
  • False

'...........................................', specified in the terms of your contract, is the time worked between telling your employer that you are leaving your job and actually leaving.

  • Internship
  • Probation
  • Notice
  • Deduction

Two important items that need to be covered are exactly which assets each partner is contributing, as well as how the ..................................can be changed or terminated.

  • sole proprietorship
  • partnership
  • corporation
  • ownership

Visualizing yourself as you would like to be is a technique that

  • Is seldom rewarding.
  • Does not work well.
  • Takes time and practice.
  • Is quick and easy to learn.

.................................... the sole proprietorship and the partnership, the liability of a corporation is limited to the value of the assets of the company.

  • As
  • Like
  • Unlike
  • Between

Preferred stockholders havea preemptive right.

  • True
  • False

A leveraged buyout is anorganization composed of small businesses that have banded together to reap thebenefits of belonging to a larger organization.

  • True
  • False

Through their ............................, workers have the ability to negotiate from a position of strength with employers over wages, benefits, workplace health and safety, job training and other work-related issues.

  • career
  • union
  • task
  • responsibility

Residuos que quedan después de una producción

  • Squander

'...................................' are the extras that you are given by your employer on top of your salary. These may include private health insurance, a private pension, company car.

  • Benefits
  • Provisions
  • Employment conditions
  • Pensions

In most states,corporations must have "corporation," "incorporated," or"limited" in their names to show that their owners have limitedliability.

  • True
  • False

What means Wholesaler?

  • Recursos
  • Mayorista
  • Venta
  • Ventedor al detal

The most important services which the personnel department provides are .............................................., that is, finding new workers or managers for the company, deciding which applicants are most suitable for employment by the firm, and developing and implementing personnel policies and procedures for the benefit of the company as well as the employees.

  • producing
  • manufacturing
  • recruiting
  • financing

One way employees can demonstrate initiative is by handling __________ situations effectively.

  • Unexpected
  • Regular
  • Routine
  • Training an association of workers in a particular trade, industry, or company created for the purpose of securing improvements in pay, benefits, working conditions, or social and political status through collective bargaining.

  • A labour organization
  • A trade union
  • An organized movement
  • Trade unionism

The primary purpose of placing headings and subheadings in a long business report is to

  • Provide supporting evidence for key points.
  • Attract attention to the writer's hidden agenda.
  • Organize content in a cohesive, manageable way.
  • Solicit an opinion or response from the audience.

Passive behavior is often referred to as __________ behavior.

  • Confrontational
  • Defiant
  • Creative
  • Avoidance

What means Inventory Shrinkage?

  • Mano de obra indirecta
  • Merma de inventario
  • Materia prima
  • Prestamo bancario

Which of the following is an issue that often causes controversy between employers and employees:

  • Job enlargement
  • Wellness programs
  • Social status
  • Workplace privacy

The income earned by soleproprietorships is

  • Taxed twice.
  • Not taxable.
  • Taxed as personal income.
  • Too high.
  • Audited less often than others.

.................................. is the complete bundle of pay, benefits and perks given (or offered) to an employee. It can typically include a range of options and incentives, in addition to the employee’s salary:

  • A remuneration package
  • A package tour
  • A package holiday
  • Payment

Ứng viên, người xin việc

  • Applicant

The three forms discussed in this lesson are the sole proprietorship, the partnership, and the ................................

  • co-partnership
  • corporation
  • company
  • joint-venture

Susan is a purchasing manager for a manufacturer. On Monday, Susan received a call from the plant manager, who frantically told Susan that the production line ran out of 3/8" washers, which has forced production to stop. Because Jason is the senior buyer in charge of ordering the washers, Susan set up a meeting with Jason to discuss the problem. During the meeting, Susan asked Jason to explain why the washers were out of stock. Jason replied, "Well, I told the office assistant to check the inventory. It's not my fault that we don't have the washers in stock." What is Jason doing?

  • Blaming another person for his mistake
  • Helping Susan to resolve the problem
  • Providing Susan with a valid reason for the stock-out
  • Denying that a problem exists

A '.................................' details all the duties, responsibilities and personal qualities necessary for a specific job.

  • employment condition
  • employment rate
  • job vacancy
  • job description

Tenpura ga suki desu.

  • Image:
  • Image:
  • Image:
  • Image:

Social responsibility is the duty of business to

  • Contribute to the well-being of society.
  • Provide social activities for employees.
  • Contribute to product development.
  • Provide educational loans to employees.

The .................................... types of legal organization show different possibilities and limitations. The best form for a particular enterprise depends on its capital requirements and the number of owners.

  • two
  • three
  • four
  • five

................................... hire and train employees, implement company policies and procedures, handle specific performance issues, determine employee salaries, ensure that fair labor laws are followed, terminate employees and much more.

  • Finance departments
  • Personnel departments
  • Facilities departments
  • IT departments

Watashi wa Tomoko desu. Kanazawa ni_____

  • sunde imasu

Some people feel the most important function of the personnel depart­ment is the development of ..............................policies.

  • education
  • financial
  • personnel
  • healthcare

One way that employees can provide efficient, quick service to customers is by being

  • Forceful
  • Organized.
  • Detached.
  • Aggressive.

A company can use a '......................................' to fill their vacancies

  • national magazine
  • national newspaper
  • recruitment agency
  • international newspaper

In a general partnership,each partner is liable only for the debts he or she incurs.

  • True
  • False

Carrie has a summer job cleaning and maintaining backyard pools. Her boss thinks she does a great job. Today, she has a new client. For a while, he was watching her from the porch, and then he came out and stood just a few feet away from her. "Don't do it that way," he instructed. "You're using too much chlorine. Should I just measure it out for you?" Carrie's customer is

  • Suspicious.
  • Slow/methodical.
  • Domineering/superior.
  • Irritable/moody.

When firms that make and sellsimilar products to the same customers merge, it is known as a horizontalmerger.

  • True
  • False

An ................................. is an agreement signed by the employee and employer (or labor union) regarding the rights, responsibilities and obligations of both parties during the period of employment.

  • job detail
  • employment standard
  • employment detail
  • employment contract

Hana:Eigo ga wakarimasu ka?Yoko:Hai,____________

  • Wakarimasu

Taking the profits from the businesses it owns is one way that the government of a __________ economy obtains capital.

  • Communist command
  • Free enterprise
  • Market
  • Traditional

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?

  • Pay attention to internal customers.
  • Keep your promises.
  • Be helpful.
  • Be thankful.

Using a table to present or summarize data in a written document is most appropriate when

  • The data are too complex to describe in the body of the text.
  • It is important to build credibility and impress the audience.
  • The report does not require a bibliography.
  • It is placed in the appendices of a complex report.

contrato comercial mediante el cual el dueño de la mercancía, la deja a quien comercializará el producto.

  • Goods held on consignment

The following is an advantageof a sole proprietorship:

  • Limited sources of funds
  • Profits are not shared
  • Limited liability
  • Ease of hiring qualified employees
  • Owner's role as a generalist

Mimo san, nan sai desu ka?(26) desu.

  • ni juu roku sai
  • ni juu rossai
  • ni juu nana sai
  • ni juu hassai

Pago que se le realiza a la transportadora por el envio de un producto

  • Shipping cost

The main .................................... be­tween the types of ownership are in their ability to raise capital, the size and continuity of the enterprise, the disposition of profits, and the legal obligations in the event of bankruptcy.

  • tasks
  • differences
  • similarities
  • responsibilities

What means Inventory Turnover?

  • Gastos generales
  • Merma de inventario
  • Volumen de ventas de inventario
  • Impuestos por inventario

Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German businesspeople tend to be very formal and serious in business situations. After learning this information, Jack now knows that he should avoid

  • Shaking hands.
  • Using titles.
  • Using humor.
  • Making eye contact.

After the applications have been evaluated, the best qualified applicants are in­vited to an .....................................

  • interview
  • apartment
  • available post
  • available place

What is the purposes of the Organizational goals?

  • [No Answer]

Perkenalkan dirimu menggunakan bahasa Jepang.

  • [No Answer]

Vendedor minorista que se encarga de hacer llegar los productos al consumidor

  • Retailer

Explain the organizational levels of management.

  • Senior leve
  • Intermediate leve
  • Lower level
  • All of the above are correct

The staff members in ................................. must advertise new positions as they become available, interview qualified candidates and hire the best people for the job.

  • personnel departments
  • finance departments
  • IT departments
  • customer care departments

Penghapus wa nihon go de nan desu ka?

  • Keshigomu

Is a continuous process that establishes the objectives, strategies, activities and resources necessary to achieve the objectives established by the institution.

  • Organization
  • Decision Making
  • Planning

What type of information should employees be able to locate in their company's employee handbook?

  • The company's annual report
  • The company's list of current job openings
  • The use of company property
  • The number of vacation days that an employee has taken

............................. is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers.

  • Ensuring working conditions
  • Ensuring hygiene
  • Managing safety and health
  • Managing staff

Business policies that focus on meeting consumers' wants and needs while making a fair profit for the business are primarily intended to

  • Keep operations running smoothly.
  • Guide employees' actions.
  • Reduce misunderstandings.
  • Satisfy customers.

Cara bacanya yang benar adalah...

  • Oyasumi
  • Oyusuminasai
  • Oyasuminasai
  • Oyasumitanai

Types of plans

  • Operational Planning
  • Operational Planning
  • Strategic Planning
  • Tactical Planning
  • Contingency Planning

Which of the following requiresowners to perform many functions and possess diverse skills to makedecisions?

  • Corporation
  • Partnership
  • Sole proprietorship
  • Cooperative
  • Holding company

Most tender offers areconsidered hostile.

  • True
  • False

A refinery in Houston processes crude oil into gasoline and delivers it to a service station in California. Which two types of utility are being created in this situation?

  • Place and time
  • Form and time
  • Form and place
  • Time and possession

............................ is the process where employees, with the support of their employer, go through professional training or pursue learning opportunities to improve their skills and grow their knowledge and careers.

  • Employee ladder
  • Employee development
  • Employee career
  • Employee promotion

When you want a new job, you send '...................................' to the company concerned.

  • letters of application
  • a letter
  • correspondence
  • replies

A restaurant developed a new recipe for its beef ribs, which it wished to keep secret. When interviewing potential employees to prepare the ribs, what personal trait would be the most important to the restaurant?

  • Tact
  • Loyalty
  • Industry
  • Initiative

It includes tactics that the organization plans to use to achieve what’s outlined in the strategic plan.

  • Operational Planning
  • Strategic Planning
  • Tactical Planning
  • Contingency Planning
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