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A crucial role in providing administrative support, managing documents, scheduling appointments, and ensuring smooth operations in an office environment.
Cleanliness and sanitation are both important to the housekeeping department.
These menus are useful for quickly accessing commands related to the current task.
Organizing comes first before cleaning
Private conversations that are heard in the office are kept confidential
Who works overnight and is responsible for checking and closing out hotel's financial activities?
For commercial housekeeping, this department is in-charge for the cleaning and room maintenance.
Involves creating a system for storing and finding things.
Company policy is that we collect at ________________.
Use this to select commands with the keyboard.
This is always available in the upper left corner of the screen and offers buttons for common operations,
Professional Work Habits and Skills of a Front Office Staff
How can you report a near miss or hazardous condition?
You learn there is a new potential student and you have their contact information. You report this information to
If a student asks you advising questions, it is okay for you to give them advice.
Click this to display a menu of commands for managing documents or files.
A __________ is what the patient will have to pay out of pocket prior to the insurance company covering the remaining cost.
This holds commands organized on tabs.
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The concept which outlines the number of people a manager can supervise effectively is called
A stamp is required for any outside department to post on our bulletin boards
You can give tours to prospective students
Which of the following is NOT INCLUDED in uniformed service position?
For potential students, you DO NOT need to get the following information
When a patient has commercial insurance as primary and Medicaid as secondary, we will still collect a co-pay.
_________________ is the broad casting of information without any feedback from the recipient, such as advertisement and notices.
Choose the three pens used in PowerPoint.
If there are maintenance issues around the building, you are under no obligation to report the problem
You are allowed to work overtime and apply those hours towards breaks
Which of the following is used to find contact by simply entering the name of the person in the box?
Handouts are hardcopies of your presentation distributed to the audiences for their references.
As work study, when do you need to submit your work study letter to financial aid?
It is okay to tape something on the wall
three benefits of having an office in a business are:
If the elevator is stuck, immediately contact Lori
Who reserve, register and assign rooms to guests andmaintain information about the availability of rooms for sale and vital facts about the hotel services and facilities?
A/An __________________ unit where relevant records for the purpose of control, planning and efficient management of the organization are prepared, handled and preserved.
Molina Health Plan requires ____________________ for trigger point injections to be considered for payment.
Who oversees front desk operations, particularly the registration of guest andtasked in supervising front office work shifts?
The notes pane is located at the upper left side of the slide pane with a horizontal panel labeled with "Click to add notes".
When using personal protective equipment (PPE) you should always inspect the equipment before use.
If a student asks for a copy or to use the copy machine, you send them to the lounge copier
It allows you to show a sequence of topics one at a time.
If there are rogue wasps in the building, tell a teacher
All chemical products used by Unitil employees or on the property must have the appropriate Material Safety Data Sheet (MSDS) ?
You are a low level manager filling the position of supervisor in the sales department. The person directly above you on an organization chart is always
This is very usefull when creating presentations in self-running demonstrations, product presentations and conference information distribution.
Student Assistants have their own Google Account/Google Drive and external hard drive
Who reeceives and record room reservation requests and creates reservation documents?
Which of the following is considered a Blood Borne Pathogen?
If every Unitil employee complies with each and every OSHA rule on the job, no one will be seriously injured
_______________ is medical coverage for Medicare patients that covers in-patient hospital services only.
There are red emergency phones located on
Any student assistant is allowed to reserve a room
___________ is the process of freeing your place from dust and germs through thoroughly washing, dusting and throwing away unecessary items.
responsible for advertising testing, background checking, interviewing, deciding offering and hiring all the staff that work in the offices
You must always obtain a front and back copy of the patient´s ____________________ so that we can bill to appropiate payer.
The executive housekeeper works with the front office manager to forecast the number of rooms to be used each night.
If colored paper is used in the copier, it is okay to leave it for someone else to deal with later
Who is in-charge of posting charges into guest folios and assisting guests in settling their accounts?
_______ plans require the insured to pay a specified dollar amount, they vary among insurers but will typically be $25 or less.
If you need to get a quick bite during your shift, you don't have to mark the timesheet
Which of the following places do you go to find supplies?
Its main function is to attract and retain customers and increase sales volume by meeting the customer demands with appropriate and timely supply
These are music or sounds inserted in a slide in a presentation to add attraction.
The chain of command within an organization can be shown on a/an
It is a task pane lets you create animation effects for individual objects within slide.
When checking the mail, you go to the following buildings
You do not need to contact Lori if there are ants in the kitchen
When you report an injury or motor vehicle accident to your supervisor, who are they required to notify?
When we bill a well and sick visit on the same date of service we must use modifier ____ on a sick visit.
What window identifies the number of days in the calendar to be viewed?
What feature of PowerPoint presentation that always dislays in Slide Show mode when opened, similar toan executable file that automatically runs?
Who is responsible for ensuring a perfect coordination between all departments.Ensures that the operations are of quality's standard and provide the highest comfort and satisfaction to guests?
A total safety culture has what characteristics?
_________ is defined as the systematic process of making a home clean and neat.
Paper trails (emails) are necessary if you contact Lori about an issue
Use suggestive _________ _________ to sell rooms and promote other services of the hotel.
If you are sick, notify
Email signature
You can use your student ID when the music building doors are locked
A friend can pencil in your hours for your time sheet
Facilities and fixtures are properly arranged and installed
Password for Student Assistant Google account
You can define formatting for all notes pages by modifying its elements, such as, image, header, and footer, date, and time, page number, as well as the color scheme.
What button will serves as hyperlinks which link you to the identified slides or directs to another location?
Ergonomics is the science of designing the job to fit the worker, instead of forcing the worker to fit the job.
What feature of the PowerPoint lets you run through the presentation so that you will know how long it will take to display each slide?
It is okay to buy supplies for the music department and get reimbursed
Students can put anything on the bulletin boards
Those who deal directly with guests are the ______________.
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Cleanliness and orderliness are the same.
If some part of a document is not visible on the screen, it is often necessary to ______________ up or down to see the rest of it.
This device is connected to the computer by a long thin cord and allow you to select items on the screen.
The #1 cause of office-related injuries are caused by?
GA Copy code
If the office is too hot
If someone has lost money to the vending machine, say "sorry for your karma"
The department which fulfils the core activity of the hotels which is to sell rooms, that is why it is considered as the nerve center of the hotel.
Cleaning the guest room is a duty of the ____.
PowerPoint Show file feature is limited to some operating system such as Windows which allows renaming of file extensions.
Who welcomes guests upon arrival?
TWU Department of Music is glad you have joined our team
Mop, bucket, floor brush termasuk kedalam jenis…
I can wear jeans and T-dub shirt on Tuesdays
__________________ is medical coverage for Medicare patients that covers physician services.
Email the specific Staples or Amazon link of the supplies you need to Lori
The importance of an office are:
If a faculty member requests to have their office cleaned
When printing/copying for Dr. Youngblood, print double-sided
Scope of housekeeping work will depend on where the housekeeping activity is performed.
This is a window used to select options that affect the way the program executes a command.
The three major functions of the housekeeping department are to keep the hotel ____.
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Your friends are allowed to keep you company while you are working
When in doubt of a faculty member's title (Mr., Mrs., Dr., etc), address faculty as
It is similar to the hyperlink in the Internet.
Where can the MSDS library be accessed?
These are types of video files supported by PowerPoint, except
The first and final hotel staff that customers see when they avail hotel services is the __________.
Which of the following are the functions of the Konica Minolta Copy Machine?
Who is responsible for all aspects of operations at the hotel to day-to-day staff management and guests?
What feature of powerpoint lets you insert more images and use different images per slide in the presentation?
Captions are also provided by Photo Album feature wherein it adopts the image's filename if it were not modified.
Username for Student Assistant Google account
This area usually appears on the side of an Office 2007 window and is used to access certain program features.
What do you do if you need supplies for the office?
Student Assistants set up rooms with tables, tablecloths, and chairs for vocalist and instrumentalist juries.
Who can post on our bulletin boards without a stamp?
Which of the following is the shortcut key of Spelling and Grammar?
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Copy request comments from Dr. Michael Zanders are to be kept in a green folder
Ensures that the owners of the business know what the overall expenditure and earnings are at any particular moment in time, so they can determine whether or not the business is making a profit and to make decision on future growth of the business.
Front office staff is classified into __________ and __________.
Your time during the week will be altered if you work on the weekend
Supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the hotel.
There are no materials that need to be taken to major's fairs
A stamp from our department is required before ANY person can post on our bulletin boards
While working in the box office, students can ask for comp tickets 30 minutes before a concert
When retrieving supplies from the basement
Which program is very usefull in terms of managing emails and contacts and allows you to send and receive electronic mails?
What is an abbreviation of "Do Not Disturb"?
This appears when you rest the mouse pointer on selected text or data that can be formatted.
When we are collecting for services rendered, we collect the allowed amount, not the total charge.
To keep up this site, we need your assistance. A little gift will help us alot.
Donate- The more you give the more you receive.
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