Knowledge Management

4. What is the purpose of a knowledge repository?

• - To restrict access to knowledge
• - To encourage knowledge hoarding
• - To centralize and store knowledge for easy access and sharing
• - To delete knowledge systematically

An electronic exchange enables a firm's suppliers and competitorsto interact.

• true

36. What is the role of a Knowledge Champion in Knowledge Management?

• - To promote and advocate for knowledge sharing within an organization
• - To restrict access to knowledge
• - To discourage collaboration
• - To delete knowledge systematically

It is estimated that the number of mobile devices accessing theInternet will exceed 1 billion by 2013.

• True

What are the steps in the Knowledge Management Cycle?

• 1. Capture knowledge (record experiences, scan documents)2. Organise knowledge (coding, keyword indexing)3. Store knowledge (store electronically, most likely in a textual database)4. Retrieve knowledge (use codes, keywords)5. Use knowledge (the ultimate goal of knowledge management)REPEAT because USE generates NEW KNOWLEDGE...

96. What is the role of a Knowledge Management Change Agent?

• - To delete knowledge systematically
• - To drive and facilitate the adoption of knowledge management practices and culture within an organization
• - To restrict access to knowledge
• - To discourage collaboration

17. In the DIKW hierarchy, what does "DIKW" stand for?

• - Data, Information, Knowledge, Wisdom
• - Digital, Information, Knowledge, Wisdom
• - Decision, Information, Knowledge, Wisdom

14. What is the role of a Chief Knowledge Officer (CKO) in an organization?

• - To discourage knowledge sharing
• - To minimize the use of technology for knowledge management
• - To oversee and lead knowledge management initiatives
• - To delete knowledge systematically

Transaction processing systems use a large amount of input and output data to updatethe official ____________________ of the company about orders, sales, customers,and so on.

• records

What is knowledge management?

• The process through which organizations generate value from their intellectual and knowledge-based assets. Codifying what is known.The process of creating value from intellectual capital and sharing that knowledge with others who need it.EMPHASISE A PROCESS THAT CREATES VALUE.

50. Which of the following is a potential benefit of Knowledge Management for customer service?

• - Increased customer complaints
• - Enhanced customer support through quicker access to relevant knowledge
• - Decreased customer satisfaction
• - Increased customer turnover

ICANN created a __________________ domain to help attract mobile users to the Web

• mobi

The process used by leading companies to complete a business process in the mostefficient and effective manner are called ______. (Circle the correct answer.)a. best practicesb. streamlined processesc. current best approachd. none of the above

• a. best practices

What is the primary focus area during Project Induction phase?-Preparation-Planning-Optimization-Analysis

• -Preparation

69. Which of the following is a potential benefit of a Knowledge Management Community of Practice (CoP)?

• - Increased knowledge hoarding
• - Enhanced collaboration and knowledge sharing among individuals with similar expertise
• - Decreased employee engagement
• - Decreased innovation

Two key benefits gained from successful implementation of anERP system include gaining improved access to data foroperational decision making and improved work processes.

• True

The main measures of mobile advertising are the number of users reached, the clickthrough rate, and the number of ________________________ users take.

• actions

40. What is the role of a Knowledge Broker in Knowledge Management?

• - Facilitating the flow of knowledge between individuals or groups
• - Restricting access to knowledge
• - Encouraging knowledge hoarding
• - Deleting knowledge systematically

The individual application modules of an ERP system aredesigned to support best practices, the most efficient ways tocomplete a business process.

• True

Which of the following helps us Manage Content and Collaborate?-Knowmax-Reuse Platform-All of the above-None of the above

• -knowmax
• Building and Driving Competency is not a focus of Knowledge Management
• -True
• -False

28. What is the "Ba" concept in Knowledge Management, as proposed by Nonaka and Takeuchi?

• - A form of knowledge elimination
• - A method to restrict access to knowledge
• - The shared context or space for knowledge creation and sharing
• - A strategy for knowledge hoarding

33. What is the main goal of a Lessons Learned process in Knowledge Management?

• - To capture and share insights and experiences from projects or activities
• - To eliminate all knowledge assets
• - To restrict access to knowledge
• - To encourage knowledge hoarding

The number and types of data items that must be loaded into a new ERP systemdepend on the ______ of the ERP implementation. (Circle the correct answer.a. scopeb. schedulec. costd. none of the above

• a. scope

55. What is the main objective of a Knowledge Management Charter?

• - To restrict access to knowledge
• - To discourage knowledge sharing
• - To outline the purpose, goals, and responsibilities related to knowledge management in an organization
• - To delete knowledge systematically

CAD is used in the development and design of complex structuresand products. (Circle the correct answer.)

• True

All credit card customers are protected from paying more than ____________________ ____________________ for fraudulent transactions

• $50

97. Which of the following is a potential benefit of a Knowledge Management Incentive Program?

• - Increased knowledge hoarding
• - Increased motivation and participation in knowledge sharing activities
• - Decreased employee turnover
• - Decreased innovation

87. Which of the following is a potential benefit of a Knowledge Management Training Program?

• - Increased knowledge hoarding
• - Improved skills and competencies in knowledge management practices
• - Decreased employee turnover
• - Decreased collaboration

13. What is a Community of Practice (CoP) in Knowledge Management?

• - A group of people with shared interests who collaborate and share knowledge
• - A group of executives who hoard knowledge
• - A type of software used for knowledge management
• - A legal entity for managing knowledge

What is an expert system?

• A system that captures human expertise and puts it in a format for use by non-experts.Based on rule based systems i.e. "if.... then...."

A(n) ______ is a single Web site that offers many products and services at one Internetlocation. (Circle the correct answer.)a. Web portalb. cybermallc. e-boutiqued. none of the above

• b. cybermall

18. What is the primary purpose of a Knowledge Management strategy?

• - To eliminate all sources of information
• - To discourage employees from learning new things
• - To leverage an organization's knowledge assets for competitive advantage
• - To restrict access to knowledge

Demand reports are produced on a regular schedule, the sametime each day, week, or month. (Circle the correct answer

• False

A key indicator report summarizes the previous day's criticalactivities and is typically available at the beginning of eachworkday. (Circle the correct answer.)

• True

Many manufacturers and retailers have outsourced the physicallogistics of delivering merchandise to cybershoppers

• true

______ includes the planning, execution, and control of all activities involved in rawmaterial sourcing and procurement, conversions of raw materials to finished products,and the warehousing and delivery of finished product to customers. (Circle the correctanswer.)a. Enterprise resource planningb. Supply chain managementc. Customer relationship managementd. Materials requirement planning

• b. Supply chain management

77. What is the role of a Knowledge Management Center of Excellence (CoE)?

• - To delete knowledge systematically
• - To restrict access to knowledge
• - To provide expertise, best practices, and guidance for knowledge management initiatives
• - To discourage knowledge sharing

______ refers to the use of any of several technologies to enforce policies for controllingaccess to digital media. (Circle the correct answer.)a. Copyright protectionb. Patent Protectionc. Digital rights managementd. Intellectual property protection

• c. Digital rights management

A(n) ______ is a business that serves as an intermediary between your Web site andonline merchants who have the actual products and retail expertise. (Circle the correctanswer.)a. cybermallb. storefront brokerc. electronic exchanged. none of the above

• b. storefront broker

SMEs are too small to achieve substantial business benefits fromthe implementation of an ERP system.

• False

37. What is the significance of the "Ba" concept in Knowledge Management, as proposed by Nonaka and Konno?

• - The context for knowledge creation and sharing, including physical, virtual, and mental spaces
• - A method for knowledge elimination
• - A strategy for knowledge hoarding
• - A technique for restricting access to knowledge

With ______, business transactions are accumulated over a period of time forprocessing in a single unit. (Circle the correct answer.)a. online transaction processingb. real-time transaction processingc. batch processingd. enterprise resource processing

• c. batch processing

Mobile coupon aggregators provide several promotions from asingle retailer to lots of mobile phone users

• False

Organizations expect their ______ to ensure that data is processed accurately andcompletely, avoid processing fraudulent transactions, and reduce clerical and otherlabor requirements. (Circle the correct answer.)a. batch processing systemsb. transaction processing systemsc. online processing systemsd. purchasing processing systems

• b. transaction processing systems

What is the primary knowledge needed during Project Induction phase of a project?-Learning resources-Process KnowHow-Experts-Feedback

• -Learning resources
• Reuse platform is a one stop repository for
• -Code snippets
• -Project plan
• -Test plan
• -Reusable components
• Nancy wants to reach out to an expert on Artificial Intelligence and keep track of the latest trends in that topic. Where can she find the information quickly
• -Mindworks
• -GSPEED
• -Prime Hubs
• -Project Work Bench
• Edward intends to track the involvement of his project members in the area of knowledge sharing. he is unsure about what is to tracked. he should focus on
• -Participation in knowledge sharing
• Value created from knowledge sharing
• -Both
• -None of the above

Transaction processing systems support the capture andprocessing of detailed data necessary to update the fundamentalbusiness operations of the organization.

• True

When paying by cell phone, the payments can be linked to your bank account or addedto your ____________________ ____________________.

• Credit Card

29. What is the purpose of a knowledge map in Knowledge Management?

• - To visually represent knowledge assets, flows, and gaps within an organization
• - To delete knowledge systematically
• - To restrict access to knowledge
• - To encourage knowledge hoarding

One of the functional units likely to benefit from use of a customer relationshipmanagement system is ______. (Circle the correct answer.)a. Market researchb. Product developmentc. Quality controld. All of the above

• a. Market research

100. What is the main goal of a Knowledge Management Continuous Improvement Process?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To systematically review and enhance knowledge management processes and practices
• - To restrict access to knowledge

5. Which technology is commonly used for creating and maintaining knowledge repositories?

• - Knowledge Management Systems (KMS)
• - Social media platforms
• - Email systems
• - Virtual Reality (VR) tools

What organisational benefits does knowledge management provide?

• - Foster innovation by encouraging freeflow of ideas- Improve customer service by increasing response time- Boost revenues by getting products to market quicker- Enhance employee retention by recognising value of employee knowledge- Eliminate redundant processes- Make better decisions by avoiding other's mistakes- New products and services fuelled by innovation

Financial accounting consists of capturing and recording all thetransactions that affect a company's financial state and then usingthese documented transactions to prepare financial statements toexternal decision makers.

• True

U.S. m-commerce sales for 2010 are expected to be in the neighborhood of ______.(Circle the correct answer.)a. $1.2 billionb. $2.4 billionc. $3.6 billiond. $4.8 billion

• b. $2.4 billion

80. What is the main goal of a Knowledge Management Capability Assessment?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To evaluate an organization's ability to effectively manage knowledge
• - To restrict access to knowledge

The systematic process for developing a production plan for a manufacturingorganization starts with ____________________ ____________________________ todevelop an estimate of future customer demand.

• Sales Forecasting

Sales ordering is the set of activities associated with allpurchasing needed to support the sales functions includingpromotions, advertising, and marketing

• False

Conversion to an e-commerce or m-commerce system enables an organization to______. (Circle the correct answer.)a. more easily implement ERP systemsb. increase the accuracy of order processing and order fulfillmentc. increase the prices of its goods and servicesd. all of the above

• b. increase the accuracy of order processing and order fulfillment

Both purchaser and supplier identities are guaranteed by a third party organizationcalled a(n)

• CA

An MIS can be divided along functional lines to produce reportstailored to individual functions.

• True

A charge card, such as American Express, carries no presetspending limit, and each month the user can pay all or part of theamount owed.

• false

Integrated information transaction processing system solutions for SMEs ______.(Circle the correct answer.)a. are difficult to install and operateb. have a high cost of total ownershipc. typically cost a few hundred to a few thousand dollarsd. none of the above

• c. typically cost a few hundred to a few thousand dollars

Trade ____________________ rules are international laws that set practices for two ormore nations' commercial transactions. (Fill-in-the-blank.)

• custom

Purchasing uses the information from the ______ to place purchase orders for rawmaterials. (Circle the correct answer.)a. sales and operations planb. detailed scheduling planc. materials requirement pland. none of the above

• c. materials requirement plan

39. What is the concept of "Best Practice" in Knowledge Management?

• - The deliberate deletion of successful practices
• - A method to restrict access to knowledge
• - A demonstrated and repeatable way of doing something for optimal results
• - A strategy to discourage knowledge sharing

53. What is the role of a Knowledge Repository Manager in

• - To delete knowledge systematically
• - To oversee the organization, categorization, and accessibility of knowledge within a repository
• - To restrict access to knowledge
• - To discourage knowledge sharing

25. Which of the following is NOT a potential challenge of implementing Knowledge Management in an organization?

• - Resistance to change
• - Excessive knowledge sharing
• - Lack of technology infrastructure
• - Cultural barriers to knowledge sharing

48. What is the purpose of a Knowledge Management Community of Practice (CoP)?

• - To foster knowledge sharing and collaboration within a specific domain or expertise
• - To restrict access to knowledge
• - To discourage knowledge sharing
• - To delete knowledge systematically

What is the primary focus area during Project Execution phase?-Preparation-Planning-Optimization-Analysis

• -Optimization
• Partner/Vendor collaboration is also a part of the knowledge and collaboration of network
• -True
• -False

43. What is the main objective of a Knowledge Management Assessment?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To evaluate an organization's knowledge management processes and capabilities
• - To restrict access to knowledge

The ultimate goal of management information and decisionsupport systems is to help managers at the highest level in theorganization make automated decisions with little or no effort. (Circle the correct answer.)

• False

Many business application software vendors are pushing the use of the ______ for SMEto help them acquire, use, and benefit from new technology while avoiding much of theassociated complexity and high start-up costs. (Circle the correct answer.)a. open source codeb. ERP systemsc. hosted software modeld. CRM

• c. hosted software model

79. Which of the following is a potential challenge in implementing a Knowledge Management Strategy?

• - Increased knowledge sharing
• - Resistance to change and lack of buy-in from employees
• - Difficulty in accessing knowledge
• - Decreased employee engagement

81. What is the role of a Knowledge Management Advisory Team?

• - To delete knowledge systematically
• - To discourage knowledge sharing
• - To provide advice and insights to support knowledge management initiatives
• - To restrict access to knowledge

93. What is the concept of "knowledge continuity planning" in Knowledge Management?

• - A method to discourage knowledge sharing
• - Planning for the preservation and transfer of critical knowledge when employees leave an organization
• - A technique for knowledge elimination
• - A strategy to restrict access to knowledge

66. What is the concept of "Expert Locator" in Knowledge Management?

• - A method to discourage knowledge sharing
• - A tool or system that helps identify experts within an organization for knowledge seeking
• - A technique for knowledge elimination
• - A strategy to restrict access to knowledge

When loading data into a new ERP system, ________________ __________________is required because legacy systems are likely to contain data that is inaccurate,incomplete, or inconsistent. (Fill-in-the-blank.)

• Data Cleanup

20. What is the role of technology in Knowledge Management?

• - Facilitating the storage, retrieval, and sharing of knowledge
• - Eliminating the need for knowledge management
• - Discouraging knowledge sharing
• - Restricting access to knowledge

76. Which of the following is a potential benefit of a well-implemented Knowledge Management Strategy?

• - Increased knowledge hoarding
• - Enhanced organizational agility and adaptability
• - Decreased employee turnover
• - Decreased collaboration

7. What is the main benefit of knowledge sharing in an organization?

• - Improved decision-making and problem-solving
• - Increased competition with other organizations
• - Reduced employee satisfaction
• - Increased employee turnover

57. What is the role of a Knowledge Management Steering Committee?

• - To discourage knowledge sharing
• - To provide guidance and direction for knowledge management initiatives
• - To restrict access to knowledge
• - To delete knowledge systematically

Retailers as well as manufacturers use ______ to match production to consumerdemand and to allocate products to stores. (Circle the correct answer.)a. production planningb. demand forecastingc. inventory controld. sales forecasting

• b. demand forecasting

What is the primary focus area during Project Start-up phase?-Preparation-Planning-Optimization-Analysis

• -Preparation-Planning
• Knowmax is a system of record?
• -True
• -False

45. What is the main goal of a Knowledge Management Governance Framework?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To ensure alignment with organizational goals and policies
• - To restrict access to knowledge

64. Which of the following is a potential challenge of managing explicit knowledge?

• - Difficulty in articulating tacit knowledge
• - Difficulty in transferring knowledge to others
• - Difficulty in maintaining accuracy and relevance of information
• - Encouraging knowledge hoarding

16. What is the main objective of a knowledge-sharing culture in an organization?

• - To encourage employees to freely share their knowledge and expertise
• - To restrict access to knowledge
• - To limit communication among employees
• - To discourage collaboration

32. What is the purpose of a knowledge retention strategy?

• - To discourage employees from sharing knowledge
• - To delete all knowledge assets
• - To ensure critical knowledge is preserved when employees leave an organization
• - To restrict access to knowledge

______ is a subset of e-commerce that involves electronic transactions betweenconsumers and a third party to facilitate the process. (Circle the correct answer.)a. B2Bb. B2Cc. C2Cd. G2C

• c. C2C

86. What is the role of a Knowledge Management Review Board?

• - To delete knowledge systematically
• - To discourage knowledge sharing
• - To review and evaluate knowledge management initiatives and outcomes
• - To restrict access to knowledge

34. Which of the following is an example of a knowledge transfer method?

• - Knowledge elimination
• - Knowledge hiding
• - Mentoring and coaching programs
• - Knowledge hoarding

What are the critical success factors (CSFs) for implementing a KM project?

• - Start small (one location, one functional area, one community of practice)- Pilot the project with the employees that have the most to gain.- Implement a proven approach.- Make it as easy as possible.- Create incentive programmes (link knowledge sharing/use to job performance, create a safe climate for sharing, recognise those who contribute)- Look for and publicise KM success stories- Implement best practice in project management (someone to be accountable, need a project champion, needs a special team including technologists/HR/process people/change agents, needs budget with not more than one third for technology

74. What is the role of a Knowledge Management Leadership Team?

• - To delete knowledge systematically
• - To discourage knowledge sharing
• - To provide leadership and direction for knowledge management initiatives
• - To restrict access to knowledge

9. Which of the following is an example of explicit knowledge?

• - Employee experience and expertise
• - A company's financial records
• - A product manual
• - A company's mission statement

27. What is the role of social media in Knowledge Management?

• - Facilitating informal knowledge sharing and collaboration
• - Restricting access to knowledge
• - Encouraging knowledge ho
• arding
• - Eliminating knowledge systematically

__________holds all delivery process related information?-iQMS wiki-Smart Kit-All of the above-None of the above

• -iQMS wiki
• __________ are the SPOCs for every unit and looks at the knowledge requirements and gaps strategically and drive KM in alignment with the Units and Business objectives
• -Knowledge Expert
• -DEH and DEPs
• -Knowledge Officer
• -Knowledge Owner

59. What is the main purpose of a Knowledge Management Business Case?

• - To delete knowledge systematically
• - To justify the investment in knowledge management initiatives by demonstrating their value and potential benefits
• - To restrict access to knowledge
• - To discourage knowledge sharing

An important step in processing transaction data is to check datafor validity and completeness, a task called data correction.

• False

______ are among the challenges that must be met by an enterprise system of amultinational company. (Circle the correct answer.)a. Different languages and culturesb. Disparities in IS infrastructurec. Varying laws and customs rulesd. All of the above

• d. All of the above

88. What is the concept of "knowledge mapping" in Knowledge Management?

• - A method to discourage knowledge sharing
• - The visual representation of knowledge flows, relationships, and structures within an organization
• - A technique for knowledge elimination
• - A strategy to restrict access to knowledge

Authentication technologies are used by many organizations to ______. (Circle thecorrect answer.)a. verify the accuracy of their product descriptions and pricesb. verify the ship to address of their online customersc. confirm the URL of their suppliers' Web sitesd. confirm the identity of the user requesting access to information or assets

• d. confirm the identity of the user requesting access to information or assets

Poor Web site performance frequently leads to ______. (Circle the correct answer.)a. inadequate customer serviceb. lost ordersc. abandonment of e-commerce Web sitesd. all of the above

• c. abandonment of e-commerce Web sites

70. What is the role of a Knowledge Management Playbook?

• - To delete knowledge systematically
• - To provide guidelines, best practices, and approaches for effective knowledge management
• - To restrict access to knowledge
• - To discourage knowledge sharing

A(n) ______________________ ______________________ is a set of coordinated andrelated activities that takes one or more types of input and creates an output of value tothe customer of that process.

• business process

98. What is the concept of "knowledge loss" in Knowledge Management?

• - A method to discourage knowledge sharing
• - The unintentional or intentional depletion of organizational knowledge due to various factors like employee turnover or inadequate documentation
• - A technique for knowledge elimination
• - A strategy to restrict access to knowledge

11. What is the main challenge of managing tacit knowledge?

• - It is difficult to articulate and codify
• - It can be easily documented and stored
• - It doesn't add value to an organization
• - It is readily available on the internet

Some countries have passed laws limiting the __________________________ flow ofdata linked to individuals.

• transborder

Heuristics, also known as "rules of thumb," are commonlyaccepted guidelines or procedures that usually find a goodsolution. (Circle the correct answer.)

• True

With an OLTP system, each transaction is accumulated over aperiod of time and prepared for processing in a large batch ofsimilar transactions.

• True

Through m-commerce, companies can reach individual consumers to establish ____________________________________ marketing relationships and communicatewhenever it is convenient

• One to One

58. What is the concept of "Storytelling Workshops" in Knowledge Management?

• - A strategy to restrict access to knowledge
• - A method to discourage knowledge sharing
• - A technique to encourage the sharing of tacit knowledge through storytelling
• - A technique for knowledge elimination

84. Which of the following is a potential challenge in implementing a Knowledge Management System (KMS)?

• - Increased knowledge sharing
• - Difficulty in integrating with existing systems and processes
• - Difficulty in accessing knowledge
• - Decreased employee engagement

75. What is the main objective of a Knowledge Management Governance Board?

• - To discourage knowledge sharing
• - To ensure the effective governance and oversight of knowledge management activities
• - To restrict access to knowledge
• - To delete knowledge systematically

12. Which type of knowledge is typically found in databases, documents, and explicit records?

• - Social knowledge
• - Tacit knowledge
• - Explicit knowledge
• - Cultural knowledge

________________________ is the conducting of business activities electronically overcomputer networks.

• E-Commerce

The elimination of intermediate organizations between the producer and the consumeris called ______. (Circle the correct answer.)a. disintermediationb. social networkingc. market segmentationd. none of the above

• a. disintermediation

____________________________________________ (acronym OK!) is a subset ofe-commerce where all the participants are organizations.

• B2B

An MIS provides managers and decision makers with informationto help achieve organizational goals. (Circle the correct answer.)

• True

The use of computerized systems is emphasized at all levels ofmanufacturing-from the shop floor to the executive suite. (Circlethe correct answer.)

• True

The "bill of materials" (BOM) is a sort of roadmap that shows eachstep in the manufacturing process.

• False

19. Which of the following is a benefit of Knowledge Management for organizations?

• - Increased innovation and problem-solving capabilities
• - Decreased employee engagement
• - Increased knowledge hoarding
• - Decreased collaboration

72. What is the main objective of a Knowledge Management Steering Group?

• - To discourage knowledge sharing
• - To oversee and guide knowledge management initiatives at an organizational level
• - To restrict access to knowledge
• - To delete knowledge systematically

What are some examples of ICT tools for KM?

• - KNOWLEDGE REPOSITORIES (wiki pages and notes)- e-LEARNING APPLICATIONS (e-learning apps, video)- EXPERTISE ACCESS (searchable SN tool can help find experts or communities of practice)- DISCUSSION AND CHAT TECHNOLOGIES (text or video e.g. Messenger, Skype.... tactic knowledge best delivered using synchronous interactive method)- SEARCH ENGINES (for knowledge capture and knowledge retrieval)- DATA MINING APPLICATIONS (e.g. indexing)

51. What is the purpose of a Knowledge Management Strategy Map?

• - To delete knowledge systematically
• - To visually depict the strategic alignment of knowledge management initiatives with organizational goals
• - To restrict access to knowledge
• - To discourage knowledge sharing

At any time, the data in an online system reflects the ______________________ status

• current

41. Which of the following is a benefit of a centralized knowledge repository?

• - Increased knowledge hoarding
• - Difficulty in accessing knowledge
• - Improved knowledge organization and retrieval
• - Decreased collaboration

________________________ ______________________ occurs when someone usesyour personal identifying information to commit fraud or other crimes

• Identity Theft

85. What is the main goal of a Knowledge Management Transformation Initiative?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To fundamentally change and improve knowledge management practices within an organization
• - To restrict access to knowledge

Moving from a culture of simply selling products to one of placing the _______________first is essential to a successful CRM deployment.

• Customer

What is a community of practice?

• A group of people with a common interest. KM works well within a community of practice.

Customer support, sales management, and contact managementare key features of a supply chain management system

• False

49. What is the role of a Knowledge Lifecycle in Knowledge Management?

• - To delete knowledge systematically
• - To restrict access to knowledge
• - To manage knowledge from creation to disposal
• - To encourage knowledge hoarding

54. What is the significance of the "SECI" model in Knowledge Management?

• - A method for deleting knowledge
• - A strategy to restrict access to knowledge
• - A framework for understanding knowledge creation and transfer processes (Socialization, Externalization, Combination, Internalization)
• - A technique for knowledge hoarding

52. What is the main goal of a Knowledge Management Maturity Assessment?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To evaluate the maturity and effectiveness of an organization's knowledge management practices
• - To restrict access to knowledge

67. What is the main goal of a Knowledge Management Policy Framework?

• - To restrict access to knowledge
• - To discourage knowledge sharing
• - To provide a structured framework for governing knowledge-related activities and behaviors
• - To delete knowledge systematically

What is the primary focus area during Project Closure phase?-Preparation-Planning-Optimization-Analysis

• -Analysis
• Knowledge sharing is possible only through documents?
• -True
• -False

42. What is the role of a Knowledge Transfer Plan in Knowledge Management?

• - To delete knowledge systematically
• - To ensure the smooth transition of knowledge from one individual or team to another
• - To discourage knowledge sharing
• - To restrict access to knowledge

What is an explicit asset/knowledge?

• As a general rule of thumb, explicit knowledge consists of anything that can be documented, archived and codified, often with the help of IT.- Relatively easy to communicate and transfer- Does not rely on face-to-face contact for transfer- Usually can be reduced to rules or recipes- Stored electronically and transmitted onlineAssets such as patents, trademarks, business plans, marketing research and customer lists. An arriving passenger profile fits the criteria for investigation.A drug company shares knowledge about regulatory approval processes and brings a new drug to market faster and cheaper.

There are many software vendors who offer ________________________ versions oftheir ERP or CRM software at a low monthly rental rate.

• hosted

3. What is tacit knowledge?

• - Explicitly documented information
• - Knowledge that is difficult to codify and transfer verbally
• - Knowledge that is widely available on the internet
• - Outdated knowledge

The amount of storage capacity and computing power required of the e-commerce Webserver depends on two things: the software that must run on the server and the_______________________ of transactions that must be processed

• Volume

The transaction processing cycle includes data collection, data editing, data correction,data storage, and ________________________ ________________________.

• document production

The five stages of B2B and B2C e-commerce include: 1) search and identify, 2) selectand negotiate, 3) purchase, 4) ________________________ _____________________________________________ ________________________, and 5) after-sales service.

• Product and Service Delivery

35. What is the primary purpose of a Knowledge Management policy in an organization?

• - To restrict access to knowledge
• - To discourage knowledge sharing
• - To guide and govern knowledge-related activities and behaviors
• - To delete knowledge systematically

60. What is the role of a Knowledge Ambassador in Knowledge Management?

• - To delete knowledge systematically
• - To promote and advocate for knowledge sharing and best practices within an organization
• - To restrict access to knowledge
• - To discourage collaboration

44. Which of the following is a challenge in managing explicit knowledge?

• - Difficulty in articulating tacit knowledge
• - Difficulty in storing knowledge in databases
• - Ensuring accuracy and currency of information
• - Encouraging knowledge hoarding

A key sector of wholesale e-commerce is spending on MROgoods and services

• true

26. What is the significance of the "knowledge spiral" concept in Knowledge Management?

• - It represents the elimination of knowledge
• - It emphasizes the need to hoard knowledge
• - It illustrates the continuous conversion of knowledge from tacit to explicit and vice versa
• - It represents a linear process of knowledge creation

Fortunately, disparities in IS infrastructure is not one of theinternational issues associated with the use of enterprise systems.

• False

91. What is the role of a Knowledge Management Metrics and Key Performance Indicators (KPIs)?

• - To delete knowledge systematically
• - To measure and evaluate the effectiveness of knowledge management initiatives
• - To restrict access to knowledge
• - To discourage knowledge sharing

65. What is the role of a Knowledge Management Roadmap?

• - To delete knowledge systematically
• - To outline the planned steps and milestones for implementing knowledge management initiatives
• - To restrict access to knowledge
• - To discourage knowledge sharing

8. What does the SECI model represent in Knowledge Management?

• - Software for Enterprise Content Integration
• - A framework for converting tacit knowledge into explicit knowledge and vice versa
• - A popular knowledge management software
• - A method for deleting knowledge

2. Which of the following is NOT a key component of Knowledge Management?

• - Knowledge creation
• - Knowledge storage
• - Knowledge sharing
• - Knowledge elimination

TPS often perform activities related to customer contacts and thusplay a critical role in providing value to the customer.

• True

The length of the sales process for typical B2B sale is much fasterthan for the typical C2C sale.

• false

63. What is the main objective of a Knowledge Management Gap Analysis?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To identify the disparity between current and desired knowledge management capabilities
• - To restrict access to knowledge

The three basic components of a successful e-commerce modelinclude content, commerce, and commodity

• False

62. What is the role of a Knowledge Management Advisory Board?

• - To delete knowledge systematically
• - To discourage knowledge sharing
• - To provide advice and expertise to guide knowledge management initiatives
• - To restrict access to knowledge

30. What is the role of Artificial Intelligence (AI) in Knowledge Management?

• - Automating knowledge discovery, extraction, and analysis
• - Discouraging knowledge sharing
• - Deleting knowledge systematically
• - Restricting access to knowledge

Transaction processing systems typically involve the processing of _________________input and output than MIS systems

• more

Many SMEs elect to implement ______ ERP systems. (Circle the correct answer.)a. proprietaryb. in-house developedc. custom codedd. open source

• d. open source

Prime hub is a system of record-True-False

• f

The brokerage business adapted to the Internet faster than anyother arm of finance

• true

What is the role of ICT in KM?

• ICT has a key role.Knowledge management is not a technology project, but ICTs enable most KM activities.- Communication technologies allow access to knowledge - Collaboration systems allow group work, esp. communities of practice- Storage technologies include databases and document management

56. Which of the following is a potential challenge of managing tacit knowledge?

• - Difficulty in articulating explicit knowledge
• - Difficulty in transferring knowledge to others
• - Difficulty in storing knowledge in databases
• - Encouraging knowledge hoarding

It is estimated that e-commerce contributes about ______ percent to the total U.S. grossdomestic product. (Circle the correct answer.)a. 0.2%b. 1.2%c. 2.1%d. 3.2%

• c. 2.1%

What is indexing?

• Once knowledge is captured from various sources, indexing enables users to easily access that knowledge.

23. What is the role of storytelling in Knowledge Management?

• - To complicate knowledge sharing
• - To discourage knowledge sharing
• - To make tacit knowledge explicit through narratives
• - To delete knowledge systematically

38. What is the role of a Knowledge Network in Knowledge Management?

• - Facilitating connections and collaboration among individuals for knowledge sharing
• - Restricting access to knowledge
• - Encouraging knowledge hoarding
• - Deleting knowledge systematically

Data mapping is the examination of each data item required for anew ERP system and determining the number of bytes requiredfor data storage.

• False

78. What is the concept of "

• - A method to discourage knowledge sharing
• - Intellectual resources and capabilities that provide value to an organization
• - A technique for knowledge elimination
• - A strategy to restrict access to knowledge

What are the two categories of intellectual and knowledge based assets?

• Explicit and tactic.

Mobile ad impressions are generally bought at a cost per thousand, cost per click, orcost per ____________________.

• action

With the Secure Sockets Layer (SSL) communication protocol, the data is always________________________ ensuring that your transactions are not subject tointerception.

• encrypted

82. Which of the following is a potential benefit of a Knowledge Management Collaboration Platform?

• - Increased knowledge hoarding
• - Difficulty in accessing knowledge
• - Enhanced collaboration and knowledge sharing among employees
• - Decreased employee satisfaction

During the implementation of an ERP system, it is a good idea to _____. (Circle thecorrect answer.)a. keep the scope of the implementation fluid so changes can be easilyincorporatedb. minimize the time and dollars spent on training end usersc. not require the full-time involvement of a business executived. define metrics to assess the progress of the project

• d. define metrics to assess the progress of the project

46. What is the role of a Knowledge Sharing Platform in Knowledge Management?

• - To restrict access to knowledge
• - To provide a digital space for employees to share and access knowledge
• - To discourage collaboration
• - To delete knowledge systematically

73. Which of the following is a potential benefit of a Knowledge Management Strategy Roadmap?

• - Increased knowledge hoarding
• - Clear alignment of knowledge management initiatives with organizational goals and strategies
• - Decreased employee satisfaction
• - Decreased innovation

_________serves as topic-based aggregators that can be used to discover knowledge nuggets, discussions, events, experts, and associated projects on these topics?-Prime Hub-Knowmax-Reuse Platform-None of the above

• Prime Hub
• _____________ are structured database containing issues and resolutions and have been compiled within a project and help to share knowledge related to resolutions and prevent issues from occurring
• -Smart Retro
• -Prime HUBs
• -Known Error Databases (KEDBs)
• -iQMSWiki

Many organizations have limited ________________________ among its TPS systemswhich requires that data into to one TPS must be printed out and manually reenteredinto other systems. (Fill-in-the-blank.)

• Integration

In an order processing system, a(n) ______ is printed at the warehouse from which theorder is to filled so that workers can correctly fill the order. (Circle the correct answer.)a. pick listb. customer orderc. invoiced. receiving report

• a. pick list

89. Which of the following is a potential challenge in managing tacit knowledge?

• - Difficulty in articulating explicit knowledge
• - Difficulty in capturing and codifying tacit knowledge
• - Difficulty in transferring knowledge to others
• - Encouraging knowledge hoarding

________________________ certificates are used to ensure that e-commercetransactions are made between the intended parties.

• Digital

90. What is the main objective of a Knowledge Management Communication Plan?

• - To discourage knowledge sharing
• - To outline the communication strategy for knowledge management initiatives
• - To restrict access to knowledge
• - To delete knowledge systematically

_Select the knowledge Management Influencers-Customer Centricity-User feedback-Operational Excellence-Maximize Reusability

• -Customer Centricity-User feedback

For an organization implementing an ERP system, there is amajor amount of effort required to load existing data from varioussources into the new ERP database

• True

Amazon ______. (Circle the correct answer.)a. was immediately profitable since the year it was foundedb. never has become fully profitablec. was not profitable until more than seven years after its start-upd. none of the above

• c. was not profitable until more than seven years after its start-up

Cost centers are units within the company that do not directlygenerate income. (Circle the correct answer.)

• True

Customer relationship management software helps plan, execute,and control all the activities involved in raw material sourcing andprocurement, conversion of raw materials to finished products,and the warehousing and delivery of finished product tocustomers

• False

What is Real Simple Syndication (RSS)?

• A standard for subscribing to content resources.Mostly used for capturing extra-organisational knowledge.

92. Which of the following is a potential benefit of a Knowledge Management Peer Review process?

• - Increased knowledge hoarding
• - Improved quality and accuracy of knowledge assets through peer evaluation
• - Decreased employee engagement
• - Decreased collaboration

The economic order quantity is calculated to minimize the numberof times an inventory item must be reordered. (Circle the correctanswer.)

• false

Although conversion to an e-commerce or m-commerce systemenables organizations to reduce the cost of business, it seldomresults in increased accuracy of order processing and orderfulfillment

• False

31. Which of the following is a key element of a successful Knowledge Management culture?

• - Suppressing creativity and innovation
• - Encouraging knowledge hoarding
• - Fostering trust and openness among employees
• - Restricting access to knowledge

The objective of a CRM system is to capture data about every ____________________a company has with a customer through every channel and store it

• Contact

15. Which knowledge management strategy focuses on capturing and storing best practices?

• - Knowledge sharing
• - Lessons Learned
• - Knowledge elimination
• - Knowledge outsourcing

24. What is the main purpose of a Knowledge Management System (KMS)?

• - To delete knowledge systematically
• - To encourage knowledge hoarding
• - To capture, store, and disseminate knowledge within an organization
• - To outsource knowledge management

99. Which of the following is a potential challenge in managing explicit knowledge?

• - Difficulty in articulating tacit knowledge
• - Difficulty in ensuring the relevance and timeliness of information
• - Difficulty in transferring knowledge to others
• - Encouraging knowledge hoarding

A key feature on an enterprise resource planning system is that ______. (Circle thecorrect answer.)a. all transactions are processed in online transaction processing modeb. it employs a database of key operational and planning information that can beshared by allc. it is fully integrated with all of the organization's e-commerce systemsd. all of the above

• b. it employs a database of key operational and planning information that can beshared by all

__________ is an integral part of knowledge Management-Communication using value messaging-Audits-Incentives-All of the options

• -All of the options

Based on the Supreme Court ruling in Quill Corp vs. North Dakota, Internet-basedmerchants need to apply sales tax only when ______. (Circle the correct answer.)a. the sale price exceeds $100.00b. items are purchased through a C2C Web sitec. buyers purchase certain enumerated itemsd. buyers live in a state where the merchant has physical facilities

• d. buyers live in a state where the merchant has physical facilities

61. Which of the following is a potential benefit of a Knowledge Management System (KMS)?

• - Increased knowledge hoarding
• - Difficulty in accessing knowledge
• - Improved organizational efficiency and productivity
• - Decreased collaboration

The handheld devices used for m-commerce have few, if any,limitations that complicate their use

• False

The recording of a sale and the creation of an accounts receivable entry indicating that acustomer owes money for goods received is an example of _______________________accounting.

• Financial

1. What is the primary goal of Knowledge Management?

• - To increase employee turnover
• - To capture, organize, and leverage an organization's knowledge
• - To eliminate all sources of information
• - To outsource knowledge to external consultants

Mobile coupons ______. (Circle the correct answer.)a. have a much higher redemption rate than paper couponsb. can be sent to mobile shoppers by numerous mobile coupon aggregatorsc. can be redeemed by scanning the barcode displayed on a Web-enabled cellphoned. all of the above

• d. all of the above

10. What is the purpose of a knowledge audit?

• - To assess the quality and quantity of an organization's knowledge assets
• - To identify employees who share too much knowledge
• - To restrict access to knowledge
• - To delete knowledge systematically

47. What is the concept of "after-action review" in Knowledge Management?

• - A method to discourage knowledge sharing
• - A structured process to reflect on and learn from past experiences and actions
• - A strategy to delete knowledge systematically
• - A technique to restrict access to knowledge

Data ________________________ ensures the validity and completeness of input data. (Fill-in-the-blank.)

• editing

Which of the following options is a social quizzing platform in TCS?-Knome-Knowmax-Prime Hub-MindWorks

• -MindWorks

The number of U.S. mobile Web sites over the next few years is expected to ______.(Circle the correct answer.)a. stay about the sameb. grow slightlyc. shrink slightlyd. grow rapidly

• d. grow rapidly

Blind networks and premium blind networks are two forms ofmobile advertising networks.

• false

22. Which term refers to the process of converting tacit knowledge into explicit knowledge?

• - Tacitization
• - Explicitization
• - Codification
• - Decodification

Digital certificates verify both purchaser and supplier identities inan e-commerce transaction

• True

MRO purchases can often approach ________________________ percent of amanufacturing company's total revenue.

• 40

83. What is the concept of "knowledge integration" in Knowledge Management?

• - A method to discourage knowledge sharing
• - The process of combining and synthesizing different forms of knowledge to create new insights
• - A technique for knowledge elimination
• - A strategy to restrict access to knowledge

68. What is the role of a Knowledge Management Champion in an organization?

• - To delete knowledge systematically
• - To advocate for and drive the adoption of knowledge management practices within the organization
• - To restrict access to knowledge
• - To discourage collaboration

71. What is the significance of the "knowledge transfer continuum" in Knowledge Management?

• - A strategy to discourage knowledge sharing
• - A spectrum illustrating different methods and stages of knowledge transfer, from implicit to explicit
• - A technique for knowledge elimination
• - A method to restrict access to knowledge

21. What is the concept of "organizational memory" in Knowledge Management?

• - The ability of an organization to retain and reuse knowledge
• - The intentional forgetting of knowledge
• - The elimination of all knowledge assets
• - The outsourcing of knowledge management

Which of the following platforms can be used to ask or post questions on various topics?-iQMS-Mindoworks-Knowmax-Knome

• -Knome

6. What is the role of a Knowledge Manager?

• - To keep knowledge hidden from employees
• - To discourage knowledge sharing
• - To facilitate knowledge creation and sharing
• - To prevent access to knowledge

The Wireless Application Protocol ______. (Circle the correct answer.)a. provides secure, encrypted, wireless communicationsb. serves as a Web browser on handheld, wireless devicesc. is an alternative to PCId. none of the above

• b. serves as a Web browser on handheld, wireless devices

94. Which of the following is a potential challenge in implementing a Knowledge Management Community of Practice (CoP)?

• - Increased knowledge hoarding
• - Difficulty in sustaining engagement and participation
• - Difficulty in accessing knowledge
• - Decreased employee satisfaction

Application developers as well as mobile Web sites and mobileoperators are considered mobile ad publishers.

• true

Amazon had the most 2008 Web sales by dollar volume of allU.S. companies.

• True

95. What is the main goal of a Knowledge Management Governance Model?

• - To discourage knowledge sharing
• - To delete all knowledge assets
• - To provide a framework for governing and managing knowledge-related activities within an organization
• - To restrict access to knowledge