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Covers the principles and practices of designing, and controlling the production and delivery of services efficiently and effectively to meet customer demands.
Use market research to determine customer needs and batch quality assurance testing on products and services in production
One reason for a firm locating near its competitors is the presence of a major resource it needs.
manufacturing ties organizational strategic goals to a production plan
__ is the time between placement and receipt of an order.
One question that operations managers must ask when generating an aggregate plan is what factors are likely to influence demand and by how much.
Industrial location analysis typically attempts to
The main focus of JIT efforts to reduce investment in inventory requires __.
Strategic planning occurs over the medium or intermediate future of 3 to 18 months.
The four phases of the product life cycle are introduction, growth, incubation and decline
Aggregate planning in manufacturing ties organizational strategic goals to a production plan.
__ enables an organization to take various business decisions, such as planning the production process, purchasing raw materials, managing funds, and deciding the price of the product
Fixed layout processes items as they are received, rather than placing them in storage; this helps explain why "warehouses" are now called "distribution centers.".
In trend projection, the trend component is the slope of the regression equation
__ is a rapid, low-cost production process that caters to constantly changing unique customer desires
Which of the following is not one of the four main types of inventory?
Dependent on expert or informed opinion about future product demands which is intuitive and based on subjective judgment.
__ work with a few variables at a time and are easy to understand and use.
A major challenge in inventory management is to maintain a balance between inventory investment and customer service.
Utilization is the number of units a facility can hold, receive, store, or produce in a period of time.
In time series, which of the following cannot be predicted
The work center master production schedule contains data such as capacity and efficiency
Linear regression is known as aNo __ because it incorporates variables or factors that might influence the quantity being forecast.
Job lots are groups or batches of parts processed together.
__ is a lot-sizing technique that generates exactly what was required to meet the plan
Political risk, cultural issues, and exchange rates are among those __ that affect which country will be selected for a location decision
An operations manager is not likely to be involved in
A six-month moving average forecast is better than a three-month moving average forecast if demand
Lead times, inventory availability, and purchase orders outstanding are among the five things operations managers must know for effective use of Aggregate plan.
ABC analysis divides on-hand inventory into three classes, generally based upon
One goal of TPS partnerships is the removal of in-plant inventory by delivery in small lots directly to the using department as needed.
is typically characterized by a strong growth in sales and profits, and because the company can start to benefit from economies of scale in production, the profit margins, as well as the overall amount of profit, will increase.
a product-oriented production process that uses modules.
The benefits of effective scheduling include lower cost, faster delivery, and dependable delivery
Changes in capacity may lead, lag, or straddle the demand.
Labor cost per unit is also referred to as __.
__ is the Japanese word for card that has come to mean "signal
Retail inventory that is unaccounted for between receipt and time of sale is known as shrinkage.
A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs
Demand for a given item is said to be dependent if
The main issue in designing process layouts concerns the relative positioning of
It deals precisely of why and how a company, government or an individual obtains capital or the money needed and how are they going to invest or spend it
A location decision for an appliance manufacturer would tend to have aNo
Price changes are useful for matching the level of demand to the capacity of a facility.
This shrinkage could be due to the market becoming saturated because the consumers are switching to a different type of product.
In process-focused facilities, equipment utilization is low.
Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs
The four criteria for short-term scheduling
The objective of layout strategy is to develop an effective and efficient layout that will meet the firm's competitive requirements.
Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices?
Unfavorable exchange rates can offset other savings in a location decision.
One reason to study operations management is to learn how people organize themselves for productive enterprise.
__ is extra stock that is carried to serve as a buffer.
refers to the physical surrounding in which the service is delivered
A product strategy may focus on differentiation, high-cost, or rapid response.
For a given level of demand, annual holding cost is larger as the order quantity is __.
One essential ingredient of mass customization is modular design.
Operations management is applicable
Budgeting, paying the bills, and collection of funds are activities associated with the
The capacity planning strategy that delays adding capacity until capacity is below demand, then adds a capacity increment so that capacity is above demand, is said to__ demand
ANo __ addresses flow, allocates space, and responds to customer behavior
__ determines the order in which jobs should be done at each work center.
Waste is anything that does add value, such as storage or inspection of items; waste also includes any activity that does not add value from the consumer's perspective.
MRP is generally practiced on items with dependent demand.
Forecasts of individual products tend to be more accurate than forecasts of product families.
Which scheduling technique should be employed when due dates are important for a job order?
Which of the following is a function of inventory?
Which of the following represents a common way to manage capacity in the service sector?
This model assumes that the demand in the next period and the demand in the most recent period is equal.
Reasons to study Operations Management include
Set of activities that a company take on in order to encourage the selling and buying of their products or services. It includes selling, advertisement and product’s delivery to consumers or other company
A Process chart shows the loading and idle time of several departments, machines, or facilities.
The typical full-service restaurant uses a product-focused process.
A bill of material lists all components, ingredients, and materials needed to produce one unit of an end item.
Felicien grows mirlitons (that's Cajun for Chayote squash) in his 100 by 100 foot garden. He then sells the crop at the local farmers' market. Two summers ago, he was able to produce and sell 1200 pounds of mirlitons. Last summer, he tried a new fertilizer that promised a 50% increase in yield. He harvested 1900 pounds. Did the fertilizer live up to its promise?
__ is the minimum inventory necessary to keep a perfect system running
__ inventory is material that is usually purchased, but has yet to enter the manufacturing process.
This includes looking for ways to implement consistency in costs, quality, and resources across all business divisions.
One limitation of the net present value approach to investments is that investments with identical net present values may have very different cash flows.
__ is that element of balancing a work cell that superficially resembles cycle time.
Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
__ forecasts address the business cycle by predicting inflation rates, money supplies, housing starts, and other planning indicators
__is the set of activities that create value in the form of goods and services by transforming inputs into outputs
The typical time horizon for aggregate planning is
Long Term Production Planning can help the management to organize for long-term finances on reasonable terms and conditions.
Productivity is more difficult to improve in the service sector.
Effective capacity is the
Intangible costs are readily identifiable and can be measured with precision.
Which of these factors would be considered when making a location decision at the region/community level?
In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
Give (1) Quantitative Forecasting Technique
When a tangible product is not included in a service, it is called a Pure Service.
A naïve forecast for September sales of a product would be equal to the forecast for August.
Capacity decisions are based on technological concerns.
5. The forecasting time horizon and the forecasting techniques used tend to vary over the life cycle of a product.
An example of an intangible cost, as it relates to location decisions, is the quality of education.
The priority rule that appears fair to customers in service systems is __.
In location decisions, intangible costs are easier to measure than tangible costs.
Reducing distance is a common JIT goal
The technique known as level schedules
The __ technique may be applicable where a firm's parts and subassemblies are common to a variety of its products
__ forecasts use a series of past data points to make a forecast.
A master production schedule specifies
Which of the following is not present in a time series?
In ABC analysis, "B" Items are the most tightly controlled.
The assignment method provides an optimum, one-to-one assignment of jobs to resources.
The level scheduling strategy allows lower inventories than the pure chase strategy
Which time series model uses past forecasts and past demand data to generate a new forecast?
When making a location decision at the country level, which of these would be considered?
__ is the creation of goods and services.
One guideline for a fixed layout is to locate high-draw items around the periphery of the store.
Many suppliers feel that having a variety of customers is better than being tied to long-term contracts with one customer.
Demand (sales) forecasts serve as inputs to financial, marketing, and personnel planning.
Quantitative techniques consist of data gathering from groups of experts, customer focus groups, research groups, think tanks, etc.
All organizations, including service firms such as banks and hospitals, have a production function.
ANo __ is a listing of the components, their description, and the quantity of each required to make one unit of a product
In the sequence of decisions that affect scheduling, __ is (are) the immediate follower of the master schedule (or master production schedule).
Determine the best strategies to streamline, be cost effective, and to develop trusted partners
the movement of goods and services internally and to customers, and the role of marketing and public relations in the location choice.
The 5S term __ includes analysis to improve workflow and reduce wasted motion.
This is probably the most competitive time for most products and businesses need to invest wisely in any marketing they undertake.
In the Economic order quantity (EOQ) model, inventory does not arrive in a single moment but flows in at a steady rate.
__ is the total of all outputs produced by the transformation process divided by the total of the inputs
Causal forecasting adopts that demand is related to some underlying factor for factors in the environment.
Design strategies which support all production goals including technology and resources. A value stream map can help determine what processes are necessary and how to keep them running efficiently.
Service blueprint refers to the physical surrounding in which the service is delivered
__ is a method for dividing on-hand inventory into three classifications based on annual dollar volume.
Which of the following are the primary functions of all organizations?
One criterion for developing effective schedules is minimizing completion task
One function of MRP is to take advantage of quantity discounts.
ANo __ is a JIT concept that results in material being produced only when requested and moved to where it is needed just as it is needed.
This stage of the cycle could be the most expensive for a company launching a new product.
An example of a "hidden" production function is money transfers at banks.
__ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.
The __ method is popular because a wide variety of factors, from education to recreation to labor skills, can be objectively included.
A dependent demand item is so called because its demand is dependent on customer preferences
In aggregate planning, the amount of overtime and the size of the work force are both adjustable elements of capacity.
Product storage is an example of waste, in the sense that no value is added.
The forecasting model that pools the opinions of a group of experts or managers is known as the
What is sometimes referred to as rated capacity??
provide continuous training for employees, and institute employee satisfaction programs to achieve success in this area.
ANo __ is a timetable that specifies what is to be made and when.
Using Full Time worker is a capacity option that works especially well in the service sector where labor needs are relatively unskilled.
The quantity required of a dependent demand item is computed from the demand for the final products in which the item is used.
A office layout groups workers, their equipment, and spaces/offices to provide for comfort, safety, and movement of information
__ is the amount a facility can hold, store, receive, or produce in a period of time.
For which of the following operations would a fixed-position layout be most appropriate?
Products or services designed in easily segmented components are known as __.
Location decisions are based on many things, including costs, revenues, incentives, attitudes, and intangibles, but not on ethical considerations.
When __, in addition to creativity and R&D investments, is critical to operations strategy, cost may cease to be the primary focus of location criteria
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