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Is the strategic approach to nurturing and supporting employees and ensuring a positive workplace environment but typically include employee relations.
Which of the following is a suggestion for making performance appraisal systems more legally acceptable?
The general principle behind reinforcement is that:
To be effective, observations for determining training needs must be conducted by individuals trained in observing employee behavior and translating observed behavior into specific training needs.
Brenda had been consistently meeting all her deadlines and performance standards over the past year. However, due to certain health issues, her performance over the last six weeks has been below average. Brenda's manager turned in a poor performance appraisal based on her performance over the last month. Which of the following errors in performance appraisals does this case reflect?
With which of the following flexible work arrangements is the potential disadvantage of fatigue typically associated?
True Workers Union, a regional labor union, has been campaigning in several organizations to interest employees in joining it. Which of the following statements is true regarding soliciting support from employees?
To receive unemployment compensation, an individual must meet all of the following requirements EXCEPT he or she must:
In employee stock ownership plans:
Traditional job previews set the initial job expectations of new employees too high.
Courts have ruled that an individual's arrest record is a lawful basis for refusal to hire.
A job description should be a formal, written document, usually from one to three pages long.
Alisha has worked as a receptionist in different companies. Irrespective of the organization she works for, her job requires similar skills, effort, and responsibility. Thus, being a receptionist may be viewed as aNo ____.
Currently, organizational discipline in a situation where an employee has violated an organizational rule is most closely related to:
Which of the following orientation strategies should a person adopt as the human resource (HR) manager of a company?
____ requires that management initially bear the burden of proof of wrongdoing in discipline cases and that the severity of the punishment must coincide with the seriousness of an offense.
In a typical virtual classroom, a professor lectures to a local class and a remote class that may be thousands of miles away.
RedWing Advices Inc. has decided to advertise job openings on Truejobs.com, a reputed online job portal. Which of the following is a disadvantage of using this source of recruitment?
According to 2003 data obtained from the U.S. department of Labor, African Americans were less likely to be union members than were whites, Asians, and Hispanics.
Early retirement incentives are an alternative to mandatory retirement.
____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.
An employer is prohibited from conducting polls to verify a labor union's strength prior to an election.
In the context of the duty of fair representation, which of the following statements is true?
Training needs must be determined prior to establishing training objectives.
A job-based pay policy tends to work best in situations where:
The ____ rule is a limit used to determine whether or not there are serious discrepancies in hiring decisions and other employment practices affecting women or minorities.
Ordinarily, the largest portion of an employee's total compensation consists of:
In the context of a performance improvement plan, the question "Where are we now?" is answered in the performance appraisal process.
The level of communication should be determined by the instigator of the communication rather than the receiving audience.
A strike is the collective refusal of employees to work.
The primary purpose of a learning curve is to provide feedback on a trainee's progress.
In an organizational orientation program, the rights of managers and supervisors would be covered under the topic:
The degree of accomplishment of the tasks that make up an employee's job is called:
The Social Security Act requires all eligible individuals to register with the state employment agency before they can receive unemployment compensation.
The key to having a successful suggestion system, as a means to reward employee suggestions, is to:
Flexible-benefit plans are also called ____ plans.
Leon works in a company as the wholesale distributor for regular business customers. His job involves the same few tasks each time. However, his job allows him considerable freedom in organizing and pacing his work. Based on this information, it can be concluded that Leon's job is:
Federal Services Impasses Panel (FSIP) is an entity within the National Labor Relations Board (NLRB).
Mediation is also called:
"Each segment of training should be organized so that an individual can see not only its purpose but also how it fits in with other parts of the entire program. In addition, later segments should build on those presented earlier." Which of the following principles of learning do these statements reflect?
The process of choosing from those available the individuals who are most likely to perform successfully in a job is known as ____.
Which of the following is a method of performance appraisal that attempts to eliminate evaluator bias by making a rater rank statements that are seemingly indistinguishable or unrelated?
Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped, or "normal," curve?
Related tasks comprise the ____ of a job.
Under a No ____ provision, employees are not required to actually join a union, but they are required to pay the equivalent of union dues as a condition of employment.
Methods study identifies the motions and movements necessary for performing a task or job and then designs the most efficient methods for putting those motions and movements together.
Any procedure that is used to make employee selection decisions is construed to be a test.
Workers' compensation is most frequently associated with:
Incentive plans usually function in place of the base wage/salary structure.
A Scanlon plan is ordinarily a No ____ incentive.
Recruitment refers to the process of:
In a labor dispute between the employees and owners of Arrow Products Inc., a local court has been asked to issue an injunction. Which of the following statements is NOT true regarding the use of injunctions in this situation?
When creating a job hierarchy all of the following steps are required EXCEPT:
Large organizations use operating managers to perform human resource functions instead of maintaining a human resource department.
All employee benefits are legally required benefits.
A basic argument for "open pay" is that it improves employee:
A learning curve most frequently manifests as a:
Which of the following is the most advanced step in the progression toward resolving a dispute or a grievance through a union grievance procedure?
Which of the following is a disadvantage of the job classification method of job evaluation?
The organization Rachelle works for permits her to start her workday early by 7 a.m. and finish by 3 p.m. This arrangement allows Rachelle to spend some quality time with her children as well as attend to other household responsibilities. Which of the following work arrangements does this scenario best illustrate?
Professional employer organizations (PEOs) place semi-skilled employees in short-term jobs.
It is important for all organizations to require employees to sign a form indicating they have received and read the orientation kit.
The first step in the organizational disciplinary process is the establishment of performance requirements and work rules.
A ____ results when an employer agrees with a union not to handle or use the goods or services of another employer.
Generally, one of the responsibilities of line managers in performance management is to maintain a reporting system to ensure that appraisals are conducted on a timely basis.
Pertinent information relating to the nature of a specific job is determined via ____.
Employees opposing unionization would likely cite any of the following reasons EXCEPT:
The latest method for communicating a benefit package within an organization is to use intranet technology.
Which of the following statements is true regarding the Railway Labor Act?
Consistency in administering discipline means that factors such as past conduct, length of service, work record, and other mitigating factors must be ignored in determining an appropriate discipline.
If conditions are right, a policy of open pay can improve employees' satisfaction with their pay and, possibly, their effort as well.
Strikes and lockouts are two names for the same type of job action.
Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed is known as ____.
One of the best ways to encourage employment application form accuracy is to:
Which of the following is a disadvantage of increasing organizational diversity?
Unemployment compensation is designed to provide funds to employees who have lost their jobs through no fault of their own and who are seeking other jobs.
Pals Computer Inc. is using the graphic rating scale method for its employees' performance appraisal. Which of the following is a major weakness of this appraisal method?
Recruitment from within can have a significant, positive effect on employee motivation and morale.
A form of bargaining in which several unions bargain jointly with a single employer is known as:
Which of the following would be considered an unfair labor practice during the election campaign of a labor union?
Firms paying below the market tend to be small, young, and non-unionized.
Which method is most commonly reserved for appraisal of managers and professionals?
GH Pharma Inc. is planning to introduce employer-sponsored SIMPLE IRA as the retirement plan for its employees. Which of the following is true in this context?
Traditionally pay practices in many organizations have used fixed compensation for virtually all employees except senior management and sales force employees.
Vesting in a pension or retirement plan means that an employee upon departure from the company would:
According to Equal Employment Opportunity Commission (EEOC) guidelines, under no circumstances can the content of help-wanted ads indicate any race, sex, or age preference for a job.
For group life insurance, physical examination is usually required for coverage.
____ refers to the number and variety of different tasks performed by a jobholder.
Broadbanding:
Generally, taking notes during a job interview should be avoided.
____ is determined by administering a test to present employees, and correlating the test scores with the present employees' performance on the job.
Good-faith bargaining requires the parties involved in a dispute to agree.
Under stock-for-stock swaps, an executive has the right to relinquish a stock option and receive from the company an amount equal to the appreciation in the stock price from the date the option was granted.
Truck Drivers Union, a small labor union in terms of membership, merged into a considerably larger union, Global Drivers Union. This is an example of an absorption.
____ is a landmark case of 1908 in which the Supreme Court ruled that the Sherman Anti-Trust Act applied to all unions.
Which of the following major human resource functions would include providing a human resource information base?
True Workers Union (TWU) and Save Employees Union (SEU) have merged to form a new union called the Union of True Employees (UTE). This is an example of a No ____.
Which of the following is a disadvantage of the factor comparison method of job evaluation?
The first step in the employee selection process is:
From the employers' perspective, a less costly and lower-maintenance hybrid of the traditional defined-benefit plan is termed a:
Telecommuting refers to a practice where:
A needs assessment is a systematic analysis of the specific training activities an organization requires to achieve its objectives.
Which of the following is a disadvantage generally associated with external sources of recruitment?
People with AIDS and people who test positive for HIV antibodies are protected in their jobs by the Vocational Rehabilitation Act.
Notation of rules infractions in an employee's record constitutes advance warning and is sufficient to support disciplinary action.
Which of the following statements is NOT true about recruiting from internal sources?
JF Software Inc. has decided to use the factor comparison technique for job evaluation. This method will require evaluators in the organization to conclude the evaluation by linking each compensable factor to a:
A yellow-dog contract makes it mandatory for all employees to join a labor union.
Disability insurance protects employees who experience long-term or permanent disability.
Wage and salary surveys are used to collect comparative information on the policies, practices, and methods of wage payment from selected organizations in a particular type of industry.
Title VII of the Civil Rights Act permits the use of a bona fide performance appraisal system.
The purpose of an employment application form is to:
Which of the following is a prerequisite to the selection process?
When hiring from internal sources, ____ usually plays a greater role in unionized organizations.
Which of the following major human resource functions would include providing assistance to employees with personal problems that influence their work performance?
Which of the following is a major benefit of employee stock ownership plans to stockholders?
When can a union make a direct request to an employer to become the bargaining agent of the employees?
Psychomotor tests measure the job-related knowledge possessed by an applicant.
An employer can refuse to hire on the basis of an applicant's prior arrest and conviction record, if:
Chemical testing employees for drugs or AIDS is not prohibited.
Patrolling at or near an employer's facility by individuals carrying signs to publicize the fact that a union is requesting an election to become the bargaining agent for the employees of the organization is known as:
A No ____ is used by a company to obtain information from a job applicant that could be used to illegally discriminate.
The management of Neova Chemicals Inc. wants to use its rights provided under the free-speech clause of the Taft-Hartley act. Thus, under this clause the management of Neova Chemicals:
Adverse impact is a condition that occurs when the selection rate for women and minorities is less than 80 percent of the selection rate for the majority group in hiring, promotions, transfers, demotions, or any selection decision.
Usually, the human resource (HR) manager should bear full responsibility for a new employee's orientation.
A recent trend has been an attempt by the management of many organizations to eliminate or restrict the use of cost-of-living adjustments (COLA) clauses.
The end result of collective bargaining is aNo:
A compensation program designed to reward employees for good performance is referred to as:
Which of the following topics should be covered during an organizational orientation program as opposed to during a departmental or job orientation program?
An advantage of a structured interview is that it:
One advantage of individual incentive plans is the direct observable relation between rewards and individual performance.
Realistic job previews:
A major disadvantage of commission plans as an incentive pay system is the:
Introduction of new employees to an organization, work unit, and job is known as ____.
It is an illegal labor practice for one party in a collective bargaining agreement to insist on bargaining about a permissive issue.
Women, minorities, and the most recently hired employees can be adversely affected by a seniority system.
About two-thirds of apprentice able occupations are in the:
When an organization is sold, the purchase price may be higher than the total value of its physical and financial assets. This difference is sometimes called ____.
A state's position regarding the right-to-work provision is determined by:
Gissel bargaining orders are issued by the management of a company.
_____ refers to the broad spectrum of human resource activities involved in obtaining and managing an organization's human resources.
Most behaviorally anchored rating scales (BARSs) use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.
Which of the following acts established the National Labor Relations Board (NLRB)?
The internal stages of appeal in a grievance procedure are completed within one to two weeks.
Which of the following acts does not permit the use of ranking methods for federal employees?
Your firm has chosen to pay a high proportion of total compensation in the form of variable pay. This payment includes all of the following options EXCEPT:
Most organizational suggestion systems offer nonmonetary rewards such as vacations and cruises for cost savings ideas.
Perception speed tests measure a person's ability to visualize objects in space and determine their relationships.
Under an incentive stock option (ISO), a manager does not have to pay any tax until he or she sells the stock.
A major disadvantage of the point method of job evaluation is that it:
Personal characteristics used in performing a job are called:
The halo effect occurs when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal.
Which of the following is true of the reliability of employment tests?
A human resource department normally acts in an advisory capacity and does not have authority over operating managers.
Prior to the passage of the Social Security Act of 1935, employee benefits were not widespread.
An employer that establishes a SIMPLE IRA plan must make either matching contributions or elective contributions.
A thorough job analysis often uncovers unsafe practices and/or environmental conditions associated with a job.
According to a study, which of the following is a poor source of recruitment in terms of employees' performance?
One advantage of concurrent validation as a criterion predictor is that in situations in which either racial or sexual discrimination has been practiced in the past, minorities and women will be adequately represented.
Advantages of using temporary employees include all of the following EXCEPT that it:
Although it is sometimes extended, unemployment compensation is limited to a maximum of:
Behavior evaluation as a part of training evaluation is easier than learning evaluation.
The ____ of determining job value is objective and quantitative.
Executive orders are issued for managing and operating private organizations.
The most widely acknowledged shortcoming of wage and salary surveys is that it is difficult to find jobs that are directly comparable.
Which of the following is a typical responsibility of a human resources department regarding performance management?
Most assembly line jobs are high in job scope and job depth.
Which of the following is a typical disadvantage associated with employee referral?
The ____ labor force is the smallest group in the U.S. labor force.
In an organization, who has the primary responsibility for a new employee's job training?
Flexible plans can be positive for unions because they have total control over the program detail.
The intent of the total rewards approach to base wage/salary structure is to place more emphasis on lower-cost rewards and provide a flexible and broad array of rewards.
Union security clauses deal with the status of employee membership in a union and attempt to ensure that the union has continuous strength.
According to discipline rules in typical labor contracts, the first act of discipline in a minor offense is usually a:
The validity of a criterion predictor refers to the extent to which the predictor produces consistent results.
A job specification may be prepared as the concluding section of a job description.
Job design addresses the basic question of how a job is to be performed, who is to perform it, and where it is to be performed.
A gain-sharing program is also known as a performance-sharing plan.
Employee referral is an internal source of recruitment.
Seniority systems are designed to benefit employees:
The ____, passed in 1935, gave employees the right to organize unions, bargain collectively with employers, and engage in other concerted actions for the purpose of mutual protection.
The incentive pay plan typically identified with many salespeople, which rewards employees, at least partly, on the basis of sales volume is termed a ____ plan.
Most Scanlon plans pay ____ percent of the bonus fund to employees.
According to the labor market model of pay equity, the wage rate for any given occupation is set at the point where the supply of labor exceeds the demand for labor in the marketplace.
An orientation kit is normally prepared by:
The type of validity in which a test is given to the entire pool of job applicants and correlated to their job performance scores some months later is called:
A reward offered on a one-time basis for high performance is referred to as a:
Health insurance under social security, commonly known as Medicare, provides:
Environmental factors should be viewed as:
The laying off of large numbers of managerial and other employees is known as:
Common insurance-related employee benefits include:
Which of the following statements is true regarding the Hitchman Coal & Coke Co. v. Mitchell case?
Major categories of benefits include all of the following EXCEPT:
Job sharing is especially attractive to people who want to work, but not full-time.
Managerial personnel generally receive incentives in the form of all of the following EXCEPT:
Most job analyses are performed on existing jobs that have previously been designed.
The focus of the behaviorally anchored rating scale (BARS) and, to some extent, the graphic rating scale and checklist methods of performance appraisal is primarily on performance outcomes.
Talent management involves identifying and developing outstanding performers only in the middle management.
Which of the following is an error that occurs in performance appraisals when a manager's ratings are grouped at the positive end instead of being spread throughout the performance scale?
Revised data indicates that employee stock ownership plans (ESOPs) grew rather dramatically from the mid-1980s through the late 1990s.
When a management makes its best offer at the outset of bargaining and firmly adheres to the offer throughout the bargaining sessions, it is known as:
Headhunters are usually used when there is a requirement for a large number of low-skilled personnel in an organization.
____ refers to the freedom of jobholders to plan and organize their own work, work at their own pace, and move around and communicate as desired.
Classroom training is appropriate for teaching factual information, concepts, principles, and theories.
____ refers to the amount of energy (physical and/or mental) an individual uses in performing a task.
Most human resource certification programs require a person to have specific experience and education.
When a company establishes an employee stock ownership plan (ESOP), the shareholders risk losing voting control of the company.
For premium-priced stock options, a stockholder realizes a gain only when the:
Social security is a federally administered insurance system that provides funds to employees upon joining an organization.
Top management executives constitute the vast majority of private-sector employees who hold stock options.
Organizational inducements are all the positive features and benefits an organization offers to attract job applicants.
Management can prohibit union organizers from entering company property.
In the checklist appraisal method, a rater indicates judgments using:
Most wage and salary systems establish pay ranges for jobs based on the relative worth of the job to an organization.
Ability refers to the amount of energy an individual uses in performing a task.
As a compensation manager for a medium sized pharmaceutical firm you are hesitant to implement a skill-based pay system for all of the following reasons EXCEPT:
A No ____ is a written synopsis of the nature and requirements of a job.
Evaluation of training can be broken down into four areas. Which of the following is NOT one of those areas?
Flexible-benefit plans may be of interest to organizations for all of the following reasons EXCEPT:
The Taft-Hartley Act was the first act to make yellow-dog contracts unenforceable and severely restrict the use of injunctions.
Questionnaires evaluating trainees' reactions to training are normally administered:
Which of the following statements is true about the motion study method of job analysis?
Even though not vested, an employee can still receive pension funds paid by the employer upon leaving a company.
The Hitchman Coal & Coke Co. v. Mitchell case upheld the legality of yellow-dog contracts.
Coordinated bargaining occurs when several labor unions bargain jointly with a single employer.
One of the disadvantages generally associated with recruiting from internal sources is that it could lead to inbreeding of ideas.
Grievance arbitration is a process whereby the parties involved in a grievance procedure voluntarily agree to settle a dispute through the use of an independent third party.
Under productivity bargaining, unions and management develop a contract whereby the union agrees to exchange old work procedures and methods for new and more effective ones in return for gains in pay and working conditions.
Which of the following tests is based on the assumption that people are more likely to be successful in jobs they like?
Family Goods, a chain of departmental stores, provides an incentive pay plan along with its base wage/salary structure. All of the following are reasons for the firm to offer an incentive plans in addition to its base wage/salary structure EXCEPT that:
According to the conspiracy doctrine, a labor union could be punished if either the means used or the ends sought were deemed illegal by the courts.
Due process is the right of an employee to be dealt with fairly and justly during the investigation of an alleged offense and the administration of any subsequent disciplinary action.
The human resource team at BMD Inc. wants to recruit for some senior-level positions from within the organization before it turns to other sources of recruitment. The team has devised a job posting and bidding program. Which of the following practices will make the program less successful?
Behaviorally anchored rating scales are designed to reduce halo, leniency, and central tendency errors.
Which of the following statements is NOT true about the Occupational Information Network (O*NET) system?
____ refers to how accurately a predictor actually predicts the criterion of job success.
Which of the following identifies the motions and movements necessary for performing a task or job?
It is desirable for human resource managers to become well-rounded businesspeople.
A position may be held by more than one person.
Job posting and bidding is an external method of recruitment.
The first step in a job evaluation program is to gather information on the jobs being evaluated.
Performance-vesting options are also called:
Title VII of the Civil Rights Act prohibits the use of age as the basis of any employment condition.
The senior management of Coral Isle Hotels wants to introduce performance management systems within the organization. To provide a powerful incentive for the employees to work diligently, the management should link the systems to aNo:
One method proposed for increasing the effectiveness of all recruiting methods is the use of ____.
The job classification method of job evaluation is also called job grading.
Which of the following statements is true regarding the National Labor Relations Board (NLRB)?
One requirement of an incentive plan is that it be:
Once a contract is agreed between an organization's management and a union, the National Labor Relations Board (NLRB) does not normally permit an election in the bargaining unit covered by the contract until the contract expires, up to a maximum of three years. This is known as:
In the job ranking method of job evaluation, jobs are ranked from the simplest to the most difficult.
Private pension plans can be funded entirely by an organization or jointly by an organization and an employee.
Which of the following is true of apprenticeship training?
In the context of job analysis methods, which type of observation study is also known as a methods study?
The Taft-Hartley Act did all of the following EXCEPT:
The most common type of appeal procedure is a No ____ that allows an employee to appeal a disciplinary action taken against him or her to successively higher levels of management.
A group of employees in a plant, firm, or industry that is recognized by an employer, agreed on by the involved parties, or designated by the National Labor Relations Board (NLRB) or its regional director as appropriate for the purposes of collective bargaining is known as aNo:
Which of the following performance appraisal methods is also referred to as multi-rater assessment?
A notion that courts can punish a union if they deem that the means used or the ends sought by the union are illegal is known as the:
Training objectives should state what impact training will have on the employees and the organization when it is completed.
Characteristics of jobs that an organization deems important to the extent that it is willing to pay for them are termed:
Which of the following is true of cooperative work programs?
Human resource management is seen as being much narrower and more clerically oriented than personnel management.
Which of the following normally follows recruitment?
Which of the following is a disadvantage generally associated with recruiting from internal sources?
The use of polygraph examinations:
Which of the following information does a job specification provide?
The employment at will doctrine:
Historically, labor unions in the U.S. have gained their strength from blue-collar production workers.
In this method of job evaluation, certain classes of jobs are defined on the basis of differences in duties, responsibilities, skills, working conditions, and other job-related factors. Identify the method.
Which of the following is an internal source of recruitment?
Employees in the state of Arizona are protected under the right-to-work laws. What does this imply?
Which of the following sources of recruitment concentrates on high-level, or executive, recruiting?
Job evaluation is a systematic determination of the value of each job in relation to other jobs outside an organization.
Which of the following statements is true regarding the Norris-La Guardia Act?
Generally, in unionized organizations the grievance process is initiated by aNo:
A personnel requisition form is used to:
Certain employee benefits can be reserved for company executives only.
It is generally recognized that skill-based pay systems work well in unionized organizations.
The HR scorecard system:
During mediation, a mediator imposes binding contract conditions on two parties who cannot reach agreement by themselves.
The primary exception to the captive-audience doctrine is that management is prohibited from giving a speech on company time to a mass employee audience in the 48 hours immediately before a union election.
Self-directed work teams are well established in Europe and especially in Scandinavia, but are relatively new in the United States.
The number of organizations that are extending benefits coverage to include unmarried heterosexual and homosexual partners of unmarried employees has shown:
In the context of grievance arbitration, AAA stands for American Arbitration Association.
An employee's lack of time or conflicting demands upon it, inadequate work facilities and equipment, restrictive policies that affect the job, lack of cooperation from others, type of supervision, temperature, lighting, noise, machine or equipment pacing, shifts, and even luck, are all examples of:
The simplest unit of work that involves a very elementary movement is known as aNo ____.
Which of the following is true about the job ranking method?
The split-halves method used to determine reliability of an employment test involves administering the test to a group of employees and later, usually in about two to four weeks, giving the same group the same test.
The only necessary condition for high-level performance is an individual's ability.
One of the human resource functions is to provide assistance to employees with personal problems that influence their work performance.
A systematic analysis of the specific training activities an organization requires to achieve its objectives is called:
____ measure how well an applicant can do a sample of the work to be performed.
Qualified stock options are known for their:
A manager should always administer discipline publicly in order to regain control of a situation; except in case of gross insubordination or flagrant and serious rule violations, where a private reprimand is required.
Standard hour plans involve paying employees more if they work more hours, increasing their payment once they cross a certain number of hours.
In an effort to ensure the fair treatment of employees under pension plans, Congress passed the Employee Retirement Income Security Act (ERISA) in 1974.
Which of the following is a guideline for effectively communicating human resource programs?
An open-door policy:
Subcontracting work to an outside company that specializes in that particular type of work is known as ____.
The factor comparison method of job evaluation is similar to the point method with the exception that the factor comparison method eliminates the use of a monetary scale.
Which of the following statements is true regarding the Taft-Hartley Act?
The web-based human resource systems (eHR) that many organizations have implemented have not really helped to effectively communicate human resource programs.
Which of the following is true about pay grades and ranges?
A refusal of an employer to let employees work is known as a:
Right-to-work laws are now illegal in all 50 states due to the passage of the Taft-Hartley Act.
The critical-incident appraisal method requires an evaluator to keep a written record of job behaviors that illustrate both the satisfactory and unsatisfactory performance of the employee being rated.
Falsifying an employment application is not grounds for discipline, unless discovered at the time the application was completed.
A job specification concentrates on the knowledge, skills, abilities, and other characteristics needed to perform the job.
The landmark decision by the Supreme Court of Massachusetts in the Commonwealth v. Hunt case was significant because it:
Unions generally prefer promotions based on seniority for unionized jobs.
Spending more time with the line people, keeping a hand on the pulse of the organization, and learning to calculate costs and solutions in hard numbers are all suggestions that help human resource managers:
Which of the following is a measurement and control system that uses a mix of quantitative and qualitative measures to evaluate performance within organizations?
A group of similar jobs forms a task.
Suspension is the first step in corrective discipline taken by management in disciplining an employee.
To determine the reliability of an employment test used by True Arc Inc., the test was administered to a group of employees. The results of the test were randomly separated into two equal groups. The scores of the two groups were then correlated to assess the reliability of the test. Which of the following methods of determining a test's reliability did True Arc Inc. use?
Fees charged by arbitrators in grievance arbitration are normally paid on a 50-50 basis by a company and the union.
In a market-based pay system, demonstrable characteristics of a person, including knowledge, skills, and behaviors that enable performance are used as the base for deciding compensation.
A personnel requisition form is a management report that contains various statistics related to applicants for a job.
WM Automobiles Inc. is using the work standards approach to performance appraisal. Which of the following should the company use as a standard to evaluate a production worker's performance?
With skill based-pay:
It is easier for new employees to absorb all the information in a company orientation program in one long session when compared to brief sessions spread over several days.
There is a universal set of compensable factors that can be used by all organizations when developing methods for determining the value of various jobs.
In the context of grievance procedures, the principle of just cause originally places the burden of proof on an employer.
Realistic job previews (RJP) attempt to sell an organization and a job to a prospective employee by making both look good.
The profit margin of an organization is one of the topics covered during a departmental and job orientation program.
The primary function of a human resource department is to provide support to operating managers on all human resource matters.
To employers, an advantage of incentive pay over salary increases is that it:
Labor unions typically bargain for all of the following EXCEPT:
Ideally, the job evaluation process in an organization should ensure external equity, while wage surveys should ensure internal equity.
The primary problem with using ____ for employee selection purposes is that responses to the questions are not always sincere.
Human resource development is the HR function that is concerned with designing and implementing compensation and benefit systems for all employees.
A successful and widely accepted method for imparting training in organizations is to first give trainees a brief overview of the job as a whole and then divide it into portions for in-depth instruction.
Research indicates that organizational suggestion systems are basically a waste of time and money for employers.
A court order to stop an action that can result in irreparable damage to property when a situation is such that no adequate remedy is available is known as aNo:
Job analysis is the first step in determining that employees receive fair compensation for their jobs.
Which of the following is true about boulwarism?
Job evaluation is a process used to determine:
Which of the following is an advantage of using external sources for recruiting personnel as opposed to hiring internally?
The orientation from coworkers often provides new employees with inaccurate and misleading information.
Impartiality in grievance arbitration is reflected in:
Piece rate plans have been in effect for over 150 years.
To make its compensation structure attractive, SatLight Inc. is initiating new fringe benefits to be included in the structure. Which of the following employee benefits is legally required?
The more a manager uses positive motivational techniques (e.g., recognizing and praising good performance), the more satisfied an employee is likely to be with the appraisal interview and with the manager.
The Rorschach inkblot test and the Thematic Apperception Test (TAT) are examples of ____.
According to the Equal Employment Opportunity Commission (EEOC) and the courts, inquiries about race, color, national origin, or religion are illegal per se.
The ____ is an entity within the Federal Labor Relations Authority (FLRA).
A good rule of thumb when doing a wage survey in conjunction with either the point or factor comparison method is that a minimum of ____ percent of the jobs in an organization should be surveyed to make a fair evaluation of the organization's pay system.
Which of the following statements is true about arbitration?
An employee's right to be dealt with fairly and justly during the investigation of an alleged offense and the administration of any subsequent disciplinary action is called:
Linda, a human resource executive, is trying to convince her colleagues that their organization should use an individual incentive plan as opposed to group incentive plans. Which of the following can Linda use as an argument to support her views on the individual incentive system?
____ involves giving instruction, both on and off the job, in the practical and theoretical aspects of the work required in a highly skilled occupation.
Which of the following tests is most likely to be administered while hiring people to fill assembly-line jobs?
Contingent workers include all of the following EXCEPT:
Downsizing involves laying off large numbers of managerial and other employees.
A No ____ explains, in written form, what a job is called, what it requires to be done, where it is to be done, and how it is to be done.
An injunction prohibits an employer from hiring anyone other than a union member.
A criterion predictor never correlates perfectly with a criterion of job success.
Employment at will permits an employer to terminate an employee for good reason or for no reason.
Under Internal Revenue Code's Section 125 and/or the Deficit Reduction Act (DEFRA), an employer requires an employee to complete more than three years of service before becoming eligible under a flexible-benefit plan.
Which of the following organizations administers the Civil Service Reform Act?
Which of the following statements is true about how equal employment legislation has influenced recruitment activities?
Flexible benefit plans are attractive because:
Most employers have dropped the word "fringe" from the term "fringe benefits":
The Federal Labor Relations Authority (FLRA) is composed of four members usually from a single political party.
Internal equity refers to the perceived fairness of pay relative to what other employers are paying for the same type of labor.
When recruitment is done from internal sources, it increases the likelihood of employees having inaccurate expectations from an organization.
Under conventional interest arbitration, an arbitrator is restricted to selecting the final offer of one of the parties involved in a dispute.
Nathan feels that he was terminated from employment with no good reason at all. However, his employer disagrees. Both the parties have decided to solve this dispute through arbitration. Which of the following is true in this scenario?
The major functions of human resource management identified by the Society for Human Resource Management (SHRM) include all of the following EXCEPT:
Most traditional compensation systems assume that in setting base compensation a firm should evaluate the value or contributions of each job, not how well the employee performs it.
Which of the following is NOT a benefit of a skill-based pay system?
A manager who objects to an employee's performance or behavior just has to say, "You're fired!" and does not have to offer any justification for the same.
The Employee Retirement Income Security Act (ERISA) is designed to:
The Social Security Act requires all eligible individuals to register with aNo ____ before they can receive unemployment compensation.
Which of the following is an advantage of the job ranking method of job evaluation?
The Equal Employment Opportunity Commission (EEOC) encourages organizations to avoid recruiting primarily by ____ and walk-ins.
Which of the following major human resource functions within an organization would include designing discipline and grievance handling systems?
Duties, when combined with responsibilities (obligations to be performed), define aNo ____.
Which of the following acts was called the "Industrial Magna Carta" by Samuel Gompers, one of the leading spokespersons of the early labor movement?
Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?
The primary method for determining the relative worth of jobs to an organization is termed:
The intent of most incentive pay is to reward above-average performance rapidly and directly.
Spacing out training over a period of time facilitates the learning process.
In the ____ of job evaluation, job subfactors are used to describe compensable factors in detail.
The Affordable Care Act (ACA) allows people who make more than the federal poverty line but less than four times the poverty line to buy insurance subsidized by the government.
A union shop agreement requires employees to join a union and remain members as a condition of employment.
A pay plan in which an individual is paid for the typical time required to complete a job is aNo:
Determinants of performance include all of the following EXCEPT:
Why are employees often unaware of the benefits their organizations offer?
It is not unusual for line managers in small organizations to recruit and interview job applicants.
Noba Products Inc. has decided to take the total rewards approach to designing a base wage/salary structure. Which of the following will be true of Noba Products Inc?
Three Crescent Inc. offers its employees the option of flexible-benefit plans. In this context, which of the following is a requirement resulting from Internal Revenue Code's Section 125 and/or The Deficit Reduction Act (DEFRA)?
The National Labor Relations Board (NLRB) has ruled that boulwarism is not good-faith bargaining.
Generally while administering organizational discipline, the key guidelines to be followed and adhered to are:
____ prohibits the use of race, color, religion, sex, or national origin as the basis of any employment condition.
Human resource management (HRM) encompasses those activities designed to provide for and coordinate the human resources of an organization.
Which of the following acts is also known as the Wagner Act?
One method to make performance appraisal systems more legally acceptable is by emphasizing work behaviors of the employee being assessed rather than his or her personal traits.
One of the responsibilities of the Federal Mediation and Conciliation Service (FMCS) is to provide mediators to assist in resolving negotiation impasses.
One of the key points in administering organizational discipline is immediacy. It refers to the length of time between any misconduct and the discipline.
Prior to the Equal Employment Opportunity Commission (EEOC) rendering it as irrelevant to actual job performance, the general intelligence test was among the most frequently used:
The human resource department of Inverta Systems Inc. is redesigning its existing new employee orientation program. To ensure that the new orientation program is effective, the company should conduct the orientation:
____ involves seeking and attracting a pool of people from which qualified candidates for job vacancies can be chosen.
The sociotechnical approach to job design was first introduced as an alternative to the situational approach to viewing job design.
An agreement between an employee and an employer stipulating that, as a condition of employment, the worker would not join a labor union is known as aNo:
The ____ is a handbook that summarizes a wide variety of commercial tests and also provides an evaluation of the tests by several experts.
The demands of the unions that appeared between 1790 and 1820 in America were similar to those of unions today. Unions wanted job security, higher wages, and shorter working hours.
A No ____ is an aggregation of two or more micromotions and is usually thought of as a complete entity.
Performance-contingent compensation includes all of the following forms EXCEPT:
During the election campaign of a labor union, management can:
Which of the following would be grouped under the topic "economic factors" during organizational orientation programs?
Which of the following is true about workers' compensation?
An applicant flow record is required mandatorily to be filled by all job applicants as part of the selection process.
The objective of an employee selection process is to attract qualified candidates to apply for a job opening.
Attracting, contacting, and evaluating potential employees is easier when recruiting from external sources.
In the context of organizational discipline, civil rights legislation requires management to:
Broadbanding provides less formal structure and allows organizations to react quicker to changes.
Which of the following major human resource functions would include building effective teams within an organizational structure?
The compensation system's key task is to ensure that salaries and wage rates are set so that employees perceive a fair input/outcome balance outside the firm and, to a lesser extent, within the firm.
The Age Discrimination in Employment Act involves persons over ____ years of age.
Job scope refers to the freedom of jobholders to plan and organize their own work, work at their own pace, and move around and communicate as desired.
A new law was passed that prohibits cash bonuses and other incentives for the five most-senior officers and the 20 highest-paid executives at companies that have received funds under the:
Polygraph tests are widely used today to screen out undesirable job candidates.
Which of the following is sometimes called cross training?
The human resources (HR) of an organization represent one of its largest investments.
Every employee's pay is a matter of public record.
One of the most promising approaches to overcoming performance appraisal errors is to:
The largest organizational unit within the union movement emerged with the merger between the:
An aggregation of two or more tasks is known as an element.
An understanding of job descriptions is crucial for conducting performance appraisals.
The Scanlon plan technically is not a profit-sharing plan, but it is a plan that shares with employees measurable savings in labor and production costs.
Information is the raw material from which data is developed.
______ is a type of observation method of job analysis that is based on taking statistical samples of job actions throughout a workday, as opposed to continuous observation of all actions.
Which of the following is NOT a characteristic of a preliminary interview?
Continuous and proactive assessment of mission-critical work and its staffing requirements is known as ____.
To keep its compensation system fair and competitive, GD Systems Inc. has developed a new base wage and salary system. The primary objective of this system should be to establish an equitable compensation for employees based on ____.
Over 60 percent of employees in an organization must sign authorization cards before the National Labor Relations Board (NLRB) may be requested to come in and supervise a union election.
Which of the following topics should be covered during a departmental and job orientation program as opposed to during an organizational orientation program?
Which of the following is an advantage of the point method of job evaluation?
Tison Systems Inc. is introducing a new employment arbitration program within the organization. This will generally:
Generally, employees in favor of a union can orally solicit support from other employees in work and nonwork areas during work time.
What is the most reliable and most expensive method of surveying wage data?
The progress of an individual or group as a result of training can be plotted on a chart to form aNo:
Job analysis gives the nature and requirements of specific jobs.
Gerald is conducting a performance appraisal of the employees in his department, ranking them from the most to the least valuable. He lists the names of the employees to be rated on the left side of a sheet of paper. Then he chooses the most valuable employee on the list, crosses that name off the left-hand list, and puts it at the top of the column on the right-hand side of the paper. Next, he selects and crosses off the name of the least valuable employee from the left-hand column and moves it to the bottom of the right-hand column. Gerald repeats this process for all of the names on the left-hand side of the paper. The resulting list of names in the right-hand column gives a ranking of the employees from the most to the least valuable. Identify the ranking method Gerald is using.
In recent times, stock grants and stock options have often represented the largest portion of an executive's total compensation.
The first step in an organizational disciplinary process is:
Today human resource management (HRM) is clearly isolated from both the management and the strategic planning process of an organization and occupies a purely administrative role.
Immediacy in administering organizational discipline should denote:
Skill-based pay offers all of the following potential advantages EXCEPT:
Under a typical skill-based pay system, companies hire employees at above-market rates.
The 401(k) retirement plan is the most popular type of:
Broadbanding means collapsing salary grades and ranges into just a few wide levels or bands, each of which then contains a relatively wide range of jobs and salary levels.
Which of the following is classified as a benefits topic in organizational orientation programs?
The ____ rewards employees based on knowledge, skills, and behaviors that result in performance.
Which of the following is a typical step in the management by results process?
Ideally, the human resource department should conduct a scheduled follow-up to the initial orientation after a new employee has been on the job for:
Which of the following is NOT an advantage of an older workforce?
How is mediation different from arbitration?
Performance share plans involve performance units whose value is determined:
An arrangement between an employer and a union under which the employer agrees to withhold union dues, initiation fees, and assessments from the employees' paychecks and submit this money to the union is termed as aNo:
Which of the following tests is based on a series of cause-and-effect assumptions like lying causes fear and guilt?
____ is a relatively new concept whereby two or more part-time individuals perform a job that would normally be held by one full-time person.
The process in which the parties involved in a dispute agree to settle their dispute through the use of an independent third party, who imposes a binding decision, is called:
____ measure a person's capacity or potential ability to learn and perform a job.
Who conducts the job orientation for a new employee in a "buddy system"?
Which of the following may result in organizational discipline?
The retirement age has been gradually decreasing over the last ten years.
____ are used to differentiate experienced and skilled workers from less experienced and less skilled workers.
In the point method of job evaluation, after the point scale has been agreed on, point values are derived for key jobs by examining the job descriptions.
A condition prohibiting an employer from hiring anyone other than a union member is called aNo:
Which of the following is a potential use of job evaluations?
Management by objectives (MBO) requires that employees participate in the process of performance evaluation by helping to set objectives.
Which of the following statements is true regarding the American Federation of Labor-Congress of Industrial Organizations (AFL-CIO)?
Which of the following statements is true of Internet recruiting?
Information related to food services and cafeteria should be provided during an organizational orientation program as opposed to during a departmental and job orientation program.
When the point method of job evaluation is used, all jobs in an organization must be examined and evaluated.
Which of the following refers to all the positive features and benefits a company offers to attract job applicants?
Which of the following is an error that occurs in performance appraisals when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal?
Averno Inc. wants to create a flexible base wage/salary structure. Which of the following will be true if the company decided to use the broadbanding approach?
The election for certification of a union as an exclusive bargaining agent is done by conducting a:
Major advantages of behaviorally anchored rating scales (BARSs) include their simplicity and ease of development.
An effective departmental and job orientation method is to give new employees a departmental procedures manual to read and put them on menial tasks for the first couple of weeks.
Predictive validation is used frequently for employment tests because it is cost-efficient and fast.
As a federally administered insurance system, social security is, for the most part:
The greatest criticism of grievance procedures that undergo the full process is the:
Under ____, an executive is allowed to relinquish a stock option and receive from the company an amount equal to the increase in the stock price from the date the option was granted.
The organizational disciplinary process includes all of the following steps EXCEPT:
Generally, unemployment compensation is:
Which of the following statements is true about a job?
Working at home by using an electronic linkup with a central office is known as ____.
According to a survey published in Monthly Labor Review, January 2012, approximately 45 percent of the new entrants during the 2010-2020 time span will be ____.
Which of the following is an individual incentive plan devised by Frederick W. Taylor that pays one rate for all acceptable units produced up to some standard and then a higher rate for all pieces produced if the output exceeds the standard?
A No ____ is any directive or information that helps an employee perform a work component correctly, easily, and safely.
If incentives are to be based on performance, all of the following are necessary concerning the affected employees EXCEPT that employees:
Perception speed tests measure a person's ability to:
Which of the following major human resource functions would include forecasting the human resource requirements of an organization to achieve its objectives?
Under the ____, management has the right to speak against a union on company time to employees and require employees to attend the meeting.
The ____ appraisal method requires that the evaluation describe an employee's performance in written narrative form.
The rights of employees to receive money paid into a pension or retirement fund on their behalf by their employer if they leave the organization prior to retirement is called:
Compensation is the single most important cost in most firms.
In some organizations, a new employee's coworkers conduct the job orientation. This type of an orientation is termed a ____.
A human resource generalist is aNo:
Taurus Apparel Inc. uses a differential piece rate plan to reward good performance among its employees. In this incentive plan, the rate paid per unit produced is raised:
Effective observations for determining an organization's training needs can be adeptly conducted by:
The pool of talent from external sources is much larger than that available from internal sources.
____ is an internal method of recruitment in which notices of available jobs are displayed in central locations throughout an organization and employees are given a specified length of time to apply for the available jobs.
In the context of collective bargaining agreements, an issue on which an employer and a union are not required to bargain is called aNo ____.
State employment agencies provide free service for individuals seeking employment and charge a contracted figure from business organizations seeking employees.
When employees collectively refuse to work, it is known as a:
Which of the following areas of training evaluation attempts to measure changes in variables such as reduced turnover, reduced costs, and improved efficiency?
A word processing test given to applicants for a secretarial job is an example of aNo ____.
____ can be defined as "the raw material from which information is developed and it is composed of acts that describe people, places, things, or events that have not been interpreted."
According to the Civil Rights Act of 1964 and the Age Discrimination in Employment Act of 1967 as amended in 1978 employees have the right to ____ any disciplinary action they consider discriminatory.
The HR scorecard system uses a mix of quantitative and qualitative measures to evaluate performance.
It is generally recommended that informal performance appraisals should be conducted two or three times a year for most employees.
A grouping of similar jobs or job classes is known as a No ____.
Classes of jobs that for pay purposes are grouped on the basis of their worth to an organization are called:
Which of the following organizational orientation topics is classified within the compensation area?
The Scanlon plan is designed to:
Which of the following is an advantage of the work standards approach to performance review?
Which type of recruiting firm provides free service to both prospective employees and business firms seeking employees?
Justin is not a member of any union at his workplace. He had filed a grievance against the management. The union steward helped him throughout the case until he settled the matter in the bargaining unit. Such an act shows adherence to:
Which of the following statements is NOT true about an employee leasing company?
A grouping of work ____ makes up a work task.
Market-based pay systems focus on:
Both skilled and unskilled workers in a particular industry or group of industries are members of an industrial union.
Generally, workers' compensation is:
____ involves asking labor unions to make concessions on wages and benefits and occurs in industries especially hard hit by foreign competition.
Telecommuting is the practice of working at home or while traveling and being able to interact with the office.
Questions about a person's race, color, national origin, or religion should be avoided in an application form because:
When an employee has a complaint against management, the employee normally uses the organization's disciplinary procedure to resolve the problem.
Corva Inc. provides a group life insurance for all its employees. Which of the following is true in this context?
Craft unions can include skilled and unskilled workers, whereas industrial unions can enroll only skilled workers.
Base wages and salaries are the hourly, weekly, or monthly pay that employees receive in exchange for their work.
In small organizations, most human resource functions are performed by the owner or by ____.
In order to avoid the risk of inviting an employment discrimination lawsuit during the recruitment process, employers should avoid asking for information that is related to an applicant's:
The process of evaluating and communicating to an employee how he or she is performing a job and establishing a plan of improvement is referred to as:
Employee benefits are those rewards given only to employees retiring from an organization.
David was one among the ten applicants to make it to the final selection round for a job at a reputed company. Before he agreed to take up the job, he was provided with a realistic job preview (RJP). Which of the following is true if David accepts the job based on the RJP?
Stock option plans are generally designed to give managers an option to buy company stock at the existing market price.
Maroon Hotels Inc. is using the behaviorally anchored rating scale (BARS) method of employee performance appraisal. What is the advantage of using BARS?
The primary function of the human resource department within an organization has been identified as that of:
Generally, in unionized organizations a grievance process is initiated by an organization that has a complaint regarding some action perceived to be inconsistent with the terms of the union contract.
The main issues contributing to the decision of employees to join a union are wages, benefits, working conditions, and job security.
The Civil Service Reform Act was the first important piece of prolabor legislation in the United States.
The traditional concept concerning employer or employees' free decisions on termination in nonunionized organizations is termed as:
A new employee's orientation responsibilities are normally shared between the:
Which of the following acts is aimed primarily at regulating internal union affairs and protecting the rights of individual union members?
Which of the following statements is true about a campus recruitment process?
The federal law which made closed shops and preferential shops illegal was the:
The following guidelines should be followed when conducting wage and salary surveys EXCEPT:
The average age of the American workforce is:
One of the ways in which an organization can involve its workforce in the recruiting process is through ____.
Which of the following unions had only skilled workers as members?
Which of the following is true in the context of grievance arbitration?
The financial crisis social security faces stems from:
Incentive pay plans attempt to strengthen the performance-reward relationship and thus motivate the affected employees.
Metrics refers to:
A graphical depiction of the relationship between the relative worth of jobs and their wage rates is termed:
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