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Understand how these differences may impact the individual experience that customers come with a unique background, set of experiences and cultural history.
Organizations cannot afford to discriminate when it comes to hiring and promoting individuals particularly given the current shortage of “__such as engineering professionals and technologists.
refers to respecting differences which exist between and among us due to our respective inherited qualities and life experience
Successful diversity initiatives require clear communication about intent, __, commitment, and concrete strategies and objectives linked to organizational needs and goals
It is within the team environment that diversity issues are recognized and addressed, as creating a team identity facilitates the establishment of operating norms
the more visible the differences between people (e.g. physical features such as race and gender the more likely they are to evoke responses directly linked to biases and stereotypes
people tend to like people who are similar to themselves and dislike those who are dissimilar
Valuing diversity and __ require organizations to adapt a new way of thinking about differences among people
It has been found that employees are satisfied with their jobs when workplace priorities are in agreement with their own personal values
Based on these theories it has been found that similarity is the basis of social interaction
the more similar people are in background, the more attracted they are to each other
the grammatical facts and categories people speak will influence and determine the way they think
refers to the process of addressing cultural differences and to cultural change adaptation between groups.
__ strive to recognize the unique contribution every employee can make
the more visible the differences between people (e.g. physical features such as race and gender the more likely they are to evoke responses directly linked to biases and stereotypes
The needs of single parents, unmarried with spousal roles, gay couples, job sharers, dual income families or physically challenged people need to be accommodated and met
Relationships provide a source of social support, which assists in the reduction of stress and staff turnover
In order to succeed, organizations need to find ways of maximizing the contributions of its intellectual capital
Individuals need to be aware of personal patterns (personal attitudes and opinions), and have an understanding of interpersonal and cultural patterns
Every individual in an organization has the right to become actively involved in an ongoing learning process to develop himself/herself on a professional and personal level
The major reasons why organizations manage diversity are –__ and remain competitive to form better work relationships among employees, to enhance social responsibility and to address legal concerns.
refers to the process of addressing cultural differences and to cultural change adaptation between groups
includes hygiene, grooming, eating habits and dress
The major goals of diversity training are to increase organizational effectiveness and __.
assists employees (especially from designated groups) with their development
The best strategies for managing diversity are:__, organizational policies that mandate fairness and equity for all employees, mentoring programs, performance appraisal systems that are nondiscriminatory
the grammatical facts and categories people speak will influence and determine the way they think.
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