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Multi Cultural Diversity in Workplace for the Tour

Understand how these differences may impact the individual experience that customers come with a unique background, set of experiences and cultural history.

tourism

hospitality management

multicultural

diversity

workplace

multicultural staff

organization

employee

globalization

journal

medicine

refers to the process of addressing cultural differences and to cultural change adaptation between groups.

  • Acculturation

people tend to like people who are similar to themselves and dislike those who are dissimilar

  • THE REINFORCEMENT-AFFECT MODEL OF ATTRACTION

It has been found that employees are satisfied with their jobs when workplace priorities are in agreement with their own personal values

  • JOB SATISFACTION

the more visible the differences between people (e.g. physical features such as race and gender the more likely they are to evoke responses directly linked to biases and stereotypes

  • PHYSICAL CHARACTERISTICS

It is within the team environment that diversity issues are recognized and addressed, as creating a team identity facilitates the establishment of operating norms

  • TEAMWORK

The best strategies for managing diversity are:__, organizational policies that mandate fairness and equity for all employees, mentoring programs, performance appraisal systems that are nondiscriminatory

  • training and education programs

the more visible the differences between people (e.g. physical features such as race and gender the more likely they are to evoke responses directly linked to biases and stereotypes

  • Physical characteristics:

includes hygiene, grooming, eating habits and dress

  • PERSONAL APPEARANCE

The major reasons why organizations manage diversity are –__ and remain competitive to form better work relationships among employees, to enhance social responsibility and to address legal concerns.

  • to improve productivity

Successful diversity initiatives require clear communication about intent, __, commitment, and concrete strategies and objectives linked to organizational needs and goals

  • strong leadership

assists employees (especially from designated groups) with their development

  • PERFORMANCE MANAGEMENT

refers to the process of addressing cultural differences and to cultural change adaptation between groups

  • ACCULTURATION

the grammatical facts and categories people speak will influence and determine the way they think.

  • Language

Individuals need to be aware of personal patterns (personal attitudes and opinions), and have an understanding of interpersonal and cultural patterns

  • AWARENESS OF SELF

Organizations cannot afford to discriminate when it comes to hiring and promoting individuals particularly given the current shortage of “__such as engineering professionals and technologists.

  • Knowledge workers

Based on these theories it has been found that similarity is the basis of social interaction

  • THE SOCIAL COMPARISON THEORY

the grammatical facts and categories people speak will influence and determine the way they think

  • LANGUAGE

the more similar people are in background, the more attracted they are to each other

  • BACKGROUND

In order to succeed, organizations need to find ways of maximizing the contributions of its intellectual capital

  • PARTICIPATION

Valuing diversity and __ require organizations to adapt a new way of thinking about differences among people

  • managing diversity

refers to respecting differences which exist between and among us due to our respective inherited qualities and life experience

  • Workforce diversity

__ strive to recognize the unique contribution every employee can make

  • Valuing diversity

The major goals of diversity training are to increase organizational effectiveness and __.

  • personal effectiveness

Every individual in an organization has the right to become actively involved in an ongoing learning process to develop himself/herself on a professional and personal level

  • CAREER DEVELOPMENT

Relationships provide a source of social support, which assists in the reduction of stress and staff turnover

  • RELATIONSHIP BUILDING

The needs of single parents, unmarried with spousal roles, gay couples, job sharers, dual income families or physically challenged people need to be accommodated and met

  • WORK-FAMILY NEEDS
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