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A role responsible for receiving calls, dispatching personnel, and coordinating effective responses to ensure the safety and well-being of the community.
________________ is a carefully planned advocacy that aims to raise people’s awareness on the social issue, and encourage behavioral change in them.
The _________ specifies a series of administrative, physical, and technical safeguards for covered entities to use to assure the confidentiality, integrity, and availability of electronically protected health information.
The term NORAD stands for:
It is a speech given to a person who becomes an instrument for the construction of a building.
Tell whether the statement is TRUE or FALSE. Public Speaking involves communicating information before an audience.
TRUE OR FALSE: Technology, including the web, has made our 'campfire' the whole world and 'amplified' the spoken word.
Tell what form of public speaking, IMPROMPTU SPEECH or PREPARED SPEECH is appropriate to perform in a certain event or occasion. You are requested in the meeting you attended to share your experiences in your job.
The Harry Carmichael Memorial Award was inaugurated in 1985 in memory of the late Harry Carmichael, who was an outstanding athlete and citizen of our city. The recipient of the Harry Carmichael Award must have demonstrated, over a significant period of time, dedication to the promotion of athletics in our city, combined with a strong sense of civic and family duty.
TRUE OR FALSE: Communication between friends is an example of public speaking.
What component in PSA Advertising Plan presents your concrete objectives or steps you will need to achieve the projected outcome of your campaign?
What is now known as the "Sunshine Law" was passed in 1909 and was originally known as the:
The information needed for basic questioning for a Telecommunicator includes:
Telematic Call Centers use two-way wireless communications between a vehicle and a processing center.
It is delivered by the retiree and his colleagues.
Memorized speech is done with the use of a printed copy of the speech.
A speaker plans to give a speech about the development of the Pony Express. In order to deliver her speech most effectively, she should arrange the main points of her speech in _____ order.
Label whether the statement is true or false.A speaker can use notes in an impromptu speech.
Civil Law deals with the body of statutes and other laws that define conduct that is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.
The effect of long-term mental stress is known as:
Tell whether the statement is true or false. A Prepared Speech is speaking given the topic on hand, having time to research about the topic, and can rehearse or practice prior to delivering the speech.
Law enforcement-only telecommunicators will not be required to take a CPR course.
All students in the 911 Public Safety Telecommunicator Program are expected to attend and successfully complete a CPR certification class.
Which file below is not information that may be garnered from FCIC?
Public speaking has two goals—to persuade and to inform.
"Feedback" is not one of the five parts that make up the communications cycle.
The Florida Crime and Information Center (FCIC) and the National Crime Information Center (NCIC) collect, maintain, and provide criminal justice information to local, state, and federal agencies in a complete and accurate manner.
Responding "Cold" to a call by Emergency Medical Services is:
Eustress is defined as any stress reaction resulting from unpleasant or harmful events or consequences.
What is the number for the Florida Relay Systems that assist individuals with hearing and speech impediments in communications with those without TDD capabilities?
Where is NCIC housed?
Interpersonal skills encompass communication between two or more people and include only verbal communication.
SERT operates under the direction and control of the President of the United States.
It is ok to ask a suicidal caller if they are planning to hurt themselves or are suicidal.
The five parts of the communications cycle are active listening, patience, open-minded acceptance, positive thinking, and sensitivity to others.
The Amber Alert Activation must be recommended by:
Over _________ Million transactions a month travel thru FCIC.
HIPAA was designed to protect patients from disclosure of protected health information that is oral, written, or electronic.
The intentional release of toxic biological agents to harm and terrorize citizens in the name of a political or other cause is known as:
What statute advises that no public safety telecommunicator or employee of a state agency or county, city, or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engage in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest?
The Florida Interoperability Network, or FIN, is provided by the State of Florida for all public safety disciplines.
The "Sunshine Law" passed in 1909 provides that any records made or received by any public agency in the course of its official business are available for inspection and copying by any person.
In what year was Senate Bill 800 declaring 911 as the National Communications number?
What is a sign of physical stress?
Which of the following words or phrases is most concrete?
Most speeches contain _____ main points.
CHEMTREC provides information on
Public Safety Telecommunicators need to understand the difference between public information and confidential information.
The group whose mission is to support citizens and first responders to ensure that as a nation, we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from, and mitigate hazards is known as:
What NGO stands for?
A deposition, also known as a depo, is the taking of testimony under oath.
Which of the following words contains a tongue front vowel sound when spoken?
A past event is also known as a delayed call.
To demonstrate the ability to recognize when information is not appropriate:
According to the mission of the Department of Homeland Security, its main areas of responsibility include all except:
The number 911 is used as the emergency number only in the United States and Canada.
What state was the first to utilize two-way radios in 1933?
A political theory holding all forms of government authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups is known as:
Comprehend acts that are considered professionally unethical are:
The Florida Amber Alert was established in August 2000.
What statute governs the Florida "Sunshine Law?"
Inference refers to the process of deriving a conclusion not only based on fact but also based on human perception and logic.
The first hand-held radios were introduced in:
In 1940 the first statewide radio system was implemented by the Connecticut State Police.
Officers can identify a material by finding the number on the:
What phase of barricaded subjects is information about the subject obtained?
Which of the following statements about the nature of the debate is typically FALSE?
Active listening skills include:
The acronym HIPAA stands for:
The first 911 test call was made on February 16, 1968, in:
To introduce the keynote speaker, the master of the ceremony presented his educational background and expertise by reading the printed text. The mode of delivery shown in this example is manuscript speech.
Critical Incident Stress Management (CISM) is a structured process for managing the stress involved in a critical incident.
Florida has _______ Emergency Support Functions (ESFs), grouped by functionrather than the agency.
Confidential information may include all except:
Identify the speech on special occasions presented in each passage.I would like to offer my sincerest gratitude to the Selection Committee for this honor. I did not make the journey here alone. Numerous people have supported me along the way. First, I learned early on the value of a solid education from my parents.
The first documented form of police communication was:
A mobile radio is more powerful than a base radio or a portable radio.
What is the age for a missing person when Silver Alerts are activated?
TRUE OR FALSE: The audience is the least important of the elements of public speaking.
If the item a person wants to use as a visual aid in a speech is too large, too small, or unavailable, the next best choice for a visual aid would be a(n)
In public speaking, which element pertains to content?
Is this an example of PSA Print Advertisement?
For an Amber Alert, the child must be under the age of 21 years of age.
________can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served, and commitment to the continued development of skills in the pursuit of excellence.
What component in PSA Advertising Plan identifies your distinct approach in communicating your advocacy?
Utilizing basic questioning techniques will assist in properly classifying a call.
Stress is defined as physical, mental, or emotional factors that cause bodily or mental tension.
Stress is defined as a reaction resulting from unpleasant or harmful events or consequences.
Multi-functional dexterity is:
Behaviors a Telecommunicator might engage in that might discredit their professionalism, the agency they work for, or its members might include:
Which information can not be garnered from FCIC?
A multi-casualty incident is defined as an incident where the number and severity of casualties exceed the capability of the responders' initial resources.
Florida's Silver Alert Plan was made effective by Executive Order signed by Charlie Crist on October 8, 2008.
The first test call was made using the 911 system in Haleyville, Alabama, on February 16, 1968.
Public Safety Telecommunicators need to be able to discern the differences between criminal and civil law.
Techniques necessary to prevent and manage stress are all except:
What vital information should be obtained first in order to properly classify a call?
To claim as one's own another person's idea or words in your speech is considered as a form of _____.
Which of the following is an example of NGO?
CHEMTREC is a 24/7/365 emergency call center that provides immediate information and assistance to anyone involved in a chemical or hazardous material incident around the globe.
Each of the following is a vocal distortion common to the pronunciation of the /k/ sound EXCEPT
Tell whether the statement is TRUE or FALSE. A public Speaker can wear any attire he wants as long as he is comfortable.
Stressors that are unique to a telecommunicator include:
The chain of command is defined as:
A _________ is anything of value intended to benefit the giver more than the receiver, given to a person because of position and authority rather than because of individual or personal qualities.
EMTs provide advanced life support to victims.
Tell whether the statement is TRUE or FALSEYou don’t need to have purpose in speaking to have focus in your discussion.
It is a speech that is delivered in funeral service, and it aims to praise the deceased.
Florida Crime Information Center, or FCIC, was created in June 1970 and is based in
A telecommunicator can not be held criminally liable if they violate a law or statute.
The Emergency Operations Center (EOP) is located at:
Which of the following is not a purpose of PSA?
The primary role and responsibilities of the TERT Team are to provide mission-critical assistance for call-taking and dispatcher functions during and after a disaster incident.
In most situations, a careful listener will grasp about _____% of what he/she hears.
Amber, Silver, and LEO alerts are displayed on lottery machines.
Sulfur is an example of what kind of hazardous material?
When a judge "sustains" an objection:
An ________ incident is one that requires an immediate response due to persons in imminent danger of loss of life or limb or injuries beyond immediate first aid.
Tell what form of public speaking, IMPROMPTU SPEECH or PREPARED SPEECH is appropriate to perform in a certain event or occasion.Speak as a resource person in a seminar.
An introductory speech would LEAST likely be given to
Utilizing the TDD, SKSK is the abbreviation for:
Tell whether the statement is TRUE or FALSE.Non-verbal gestures also help in delivering a message.
TRUE OR FALSE: Ethics in public speaking pertains to guidelines that a communicator must observe before and during the delivery of a speech.
Therefore, I’d like you all to raise your glasses and join me in wishing the new Mr. and Mrs. Gutierrez all the health, wealth, and happiness in the world. Friends, I give you the wonderful bride and groom.
Biological, Nuclear/Radiological, Incendiary, Chemical, and Explosive Agents are known in short as:
Public speaking is a/an _____ that begins with the brainstorming of the topic and the planning of the speech itself.
Which of the following is not an element/component of PSA Advertising Plan?
The Florida interoperability capabilities, including the Florida Interoperability Network (FIN), can only be used in case of emergencies.
In public speaking, which element pertains to the channel or how the communicator is delivering the message?
A secondary emergency response unit is the main unit assigned to a particular call.
A speaker who uses deliberately extravagant exaggeration in a presentation is using the device of
FEMA provides services for crisis counseling, unemployment, legal services, and special tax considerations.
Ethics can be defined as:
Tell what form of public speaking, IMPROMPTU SPEECH or PREPARED SPEECH is appropriate to perform in a certain event or occasion.Speaking before a commencement ceremony.
The /p/ sound is a
Which of the following statements about public speaking is incorrect?
A speaker's credibility is MOST clearly determined by the audience's perception of
Taking a deep breath or avoiding personalizing the situation is a way to manage stress during an "in progress" incident.
The TDD receives calls and communicates with citizens who are hearing impaired and/or unable to communicate verbally.
The term for nonverbal communication by means of gestures and other body movements is
Most people can focus on a spoken presentation without distraction or daydreaming for
Tell what form of public speaking, IMPROMPTU SPEECH or PREPARED SPEECH is appropriate to perform in a certain event or occasion.Sharing knowledge about a topic on-the-spot.
Tell what form of public speaking, IMPROMPTU SPEECH or PREPARED SPEECH is appropriate to perform in a certain event or occasion.Speaking in an ambush interview.
The five phases of the active shooter are the initial phase, negotiation phase, termination phase, observation phase, and containment phase.
The DOT ERG has established a five-digit numbering system to identify materials.
A Dirty Bomb is also known as a Radiological Dispersal Device (RDD).
Ethics is defined as the principles of honor, morality, and accepted rules of conduct that govern an individual group.
TRUE OR FALSE: The purpose of public speaking is to inform, entertain, educate, motivate, or persuade an audience.
Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten ____________.
Which of the following words contains a vocal diphthong?
A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.
Section 119.01, F.S., provides that all state, county, and municipal records are closed for personal inspection and copying by any person.
Which of the following is an example of a Public Service Announcement?
Information disseminated to the public is governed by the following:
In an Active Shooter situation, the perpetrator gathering equipment needed to carry out the event is known as:
Is this an example of PSA Print Advertisement?
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