Administrative Assistant

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• Create holes of sheets paper
• Binding sheets paper together
• Cut paper into strips
• Make paper copies of documents

Andre : I need to book a room for this weekend.May I know the rate? Banu : ........... And which room would you like to have, single or double? Andre : Sure.My name is Andrea Thomas and I'd like single room,please.

• Will you put me through Mr.Brown?
• Can I talk to the manager?
• May I leave a message?
• May I know who's speaking?

Fill the blank of the following conversation bellow !Amanda : Some people say friends are always honest with each other. Do you agree?Caitlyn : ………..Amanda : Ah, that’s pretty strong language.

• I don’t agree, because friends are human, so they can lie or betray their friends
• I agree, because it’s good behavior
• I completely agree. Friends need to be completely honest. One little lie and the friendship just disappears.
• I completely don’t agree.

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• Hold the line,please
• Sorry to keep you waiting
• Who's speaking,please
• Yes,I'm speaking

Screening calls is a way of;

• Finding out the number of the person calling you.
• Identifying unwanted sales or nuisance phone calls.
• Getting vital information and statistics from callers.
• Giving callers the information they are looking for.

VINCENZO …… to Italy yesterday. Fill the blank with the correct word

• Flew
• Visited
• Wanted
• Flied

would Friday at 3.15 suit you?

• Yes, 12.12 suit me
• No, I have a meeting on that day. How about Friday?
• Yes, I'll be there on Monday
• No, I'm afraid I shan't be in London on Friday

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• Pins
• Staple Remover
• Stapler
• Hole Punch

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• I am sad to tell you the truth
• I would like to talk about the ticket service
• I am calling to confirm my trip to Disneyland
• I am disappointed with the service last night

18. All the students ________ the class work when the teacher came in.

• are doing
• were doing
• will be doing
• have done

SIMPLE PAST TENSE3. The weather (be) ____________ strangely fine this morning when I opened the windows.

• is
• am
• was
• should

Is 10 am a good __ for you?

• date
• hour
• time

Nurse: Good afternoon. Abdul Aziz Hospital. Can I help you?Usman: Good afternoon. I am Usman. Can I speak to Dr.Edward?Nurse: He is busy right now ....Usman: It’s not necessary. I’ll call him back later.

• Would you like to leave a message?
• Would you like to call him back?
• Wait a minute?
• You must leave a message

it is not an expressions to confirm an appointment

• yes, Monday is fine
• Wednesday suits me
• Thursday would be perfect
• I'm afraid she's in a meeting

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• Sharpener
• Paper Trimmer
• Paper Shredder
• Recycle Bin

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• Hole Punch
• Staples
• Staple Remover
• Stapler

14. When I_______(come) home this evening, my parents had gone out for a walk.

• came
• will come
• have come
• come

"dapatkah saya berbicara dengan tuan Jones?

• am I speaking with Mr. Jones?
• could I speak to Mr. Jones?
• I can speak with Mr. Jones?
• who is speaking to Mr. Jones?

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• Pins
• Plastic Tapes
• Double Tapes
• Sticky Notes

What is the verb?

• retail business
• stairs
• have a seat
• purchase

Oliver: Hello, good morning. I’m Oliver from Queen corporation. I would like to speak to the HRD manager, please.Ross: The HRD manager is not at the office this time …Oliver: Please tell him to call me back

• Can you wait a moment?
• Can you hold the line?
• Can you call me back?
• Can I write your message?

What should you do firstly when you start making an appointment?

• Telling what you want or your purpose
• Giving some background of yourself or your company
• Requesting specific time
• Rescheduling the appointment

PRESENT CONTINUOUS TENSE4. Aisha's son is __________ (talk) on the phone rightnow.

• talking

Which one is the office communication tools?

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it is not to state the purpose of your call

• I am calling to arrange a meeting
• I'd like more information about your new product
• I think, tomorrow morning is suit me
• I wanted to ask you if we could postpone our meeting

Is next Tuesday __ ?

• available
• convenient
• sound good

What kind of computer is this?

• Chromebook
• Laptop
• CPU
• Desktop Computer

Excuse me,_______

• to our company.
• please.
• this is John.
• are you John Carter?

If you need to ship something FRAGILE, you need...

• an envelope
• bubble wrap
• sticky tape
• a bank statement

Operator : Pemalang Hotel. Can I help you? Chandra : Good morning, Could you put me ....... to Mr.Andi, please? Operator : I’m sorry he’s out now. May I have your name, please? Chandra : This is Chandra.

• through

It is not a compound sentence

• I really need to go to work but I am too sick to drive
• He didn't sleep last night, for he watched a horror movie
• Nina wakes up late, and she goes to school by bus
• After you finish cooking for dinner. You can call me

This is a ___________.

• keyboard
• monitor
• headphone
• scanner

Which is the correct one?

• Inzaghi heard the wolves were growling last night
• Inzaghi heard the wolves was growling last night
• Inzaghi hear the wolves were growling last night
• Inzaghi heard the wolfes were growling last night

Secretary: Hello, DBI corporation, how may I direct your call?Dessy: Could you connect me to extension 7? I would like to speak to DarylSecretary: …Dessy: Thank you, I’ll hold the line

• Would you like to leave a message?
• Wait a minute please, you will be connected to extension 7
• I’m sorry extension 7 is not available
• I’m afraid the extension is busy at this moment

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• Scanner
• Paper Shredder
• Hole Punch
• Binding Machine

12. Listen! The children ________ (make) so much noise.

• are making

Next Wednesday would be __

• acceptable
• perfect
• suit

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• Could you tell me about your product ,please
• Who's speaking
• Could I speak to Mr.Iwan,please
• Could you put me through to Doni

Synonyms of "manufacturing"

• produce
• vending
• cleck
• fellow worker

Can you tell me_____you live?

• what
• where
• when
• why

8. Seema ________ playing with her sister.

• Shall be
• Will be
• had
• has

I'mresponsible_____the company finances.

• to
• of
• for
• too

Receptionist : Good morning, Nirwana Hotel. Can I help you?Caller : Room 1023, please.Receptionist : I'm sorry, there is no answer.............................?

• What can I do for you
• How do you spell it
• Can I take a message
• He is not in at the moment

A shredder is there to;

• Destroy paper documents by cutting them into small pieces.
• Staple pieces of paper together.
• Fax documents.
• Open envelopes.

TUJUAN

• DATE
• PURPOSE
• PLACE
• PHONE

What about __ next week?

• Meet
• Meeting
• To meet

What is the procedure for handling incoming mail?

• You must document all the mail in this log.
• You are welcome
• Yes, it can.
• Sorry to bother you.

My mother's sister is my...

• wife
• aunt
• grandmother
• daughter

A person specification for a specific job will include.......

• Duties, skills, qualities and experience
• Skills, qualities, qualifications and experience
• Responsibilities, skills, qualifications and experience
• Skills, qualities, responsibilities and experience

Ms. Suda asked_______

• to our company.
• me to meet you
• this is John.
• are you John Carter?

Caller: Hello…?Nita: I’m sorry, he is out. Could you call back at four?Caller: All right. Thank you.

• Could you speak to Mr.Azwar, please
• Can I take a message from you?
• Could I speak to Mr.Azwar, please
• Would you like to call him again?

It's for suggesting an alternative time/date

• How about next Friday, instead?
• Maybe 11:00 am, instead?
• All are correct
• Could you do it at 09.00 am tomorrow?

I'm afraid I can't __ it next Tuesday.

• make
• meet
• suit

Which one is Electric Machine?

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PAST CONTINUOUS TENSE8. The phone rang while I ________________ dinner.

• had
• was having
• am having
• will have

Choose the correct option to finish the conversation:"Mr Hanson is on another line at the moment"

• I'll resend it now.
• Can you put me on hold?
• I'll call a plumber.
• Just press this button.

Choose the correct answer to complete the sentence:"How do you spell your ... ?"

• subject
• sample
• name
• niece

A set of instructions or programs

• Hardware
• Software
• Output Devices

What is meant by 'qualities' when searching for new employees?

• The ability to make a good cup of tea
• The abilities learned through learning and training
• The responsibilities of a potential employee
• The personal characteristics of a potential employee

(sayang sekali) I have another meeting at that time

• Fortunately
• Unfortunately
• Unforeseen
• verylove

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• Full block style
• Indented style
• Semi blocked style
• Semi indented style

"Bisakah kita bertemu tanggal 16?"

• Are you available on the 17th?
• Can we meet on the 16th?
• Are you free next week?
• Would Friday suit you?

It is for suggesting a time/date...

• I am sorry, I have got another meeting
• I wish i could
• Could we meet at 10am on Monday the 3rd of July?
• Yes, lets try that

6. When do we use simple present tense?

• When an action has happened.
• When an action is happening right now.
• When an action may happen in the future.

Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please? Receptionist : ...the line,please I'll try to put you through to Mr.Agus at his office.

• Hold

PAST CONTINUOUS TENSE5. Sara was _____________ (run) because she was late for her classes.

• ran
• run
• runs
• running

What is the capital city of Indonesia?

• Jakarta
• Palembang
• Denpasar
• Padang

10. Sam ________ (live) in Kuantan.

• lives

Which of the following sentence is used in offering something?

• Let me accompany you to our CEO’s office
• You better wait here
• Good morning, can I help you?
• Would you like to drink a coffee while waiting our CEO?

Come this way,_______

• to our company.
• please.
• this is John.
• are you John Carter?

MENGATUR ULANG

• arrange
• rearrange
• cancel
• agree

I wonder____you like chocolate or not.

• is
• in
• if
• it

Azwar: Hello … I am calling from Taman Fajar CompanyLaiya: Hello. Graha Computer. What can I do for you?

• Can I speak to Mr.Emil
• Hello. I am Laiya
• This is Azwar
• This is Emil

Which word doesn't belong in the group?

• wide
• short
• small
• narrow

Synonyms of "accountant"

• produce
• vending
• cleck
• fellow worker

__ Monday suit you?

• Are
• Is
• Would

She's a specialist______web design.

• in
• on
• at
• for

9. The bus__________(arrive) late at the bus stop last night.

• arrived

SIMPLE PRESENT TENSE7. Please ring me up as soon as he ____________ (arrive)

• arriving
• arrived
• arrive
• arrives

A job advertisement will ALWAYS include.........

• Job title, duties, skills and qualifications required
• Job title, skills, quailities and holidays
• Job title, pay, duties and holidays
• Job title, responsibilities, skills and benefits

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• LCD Projector
• Binding Machine
• Fax Machine
• Photocopier

Which of the following time signals are used in simple past tense?

• Last night, tomorrow, the day before
• The day after tomorrow, everyday, last month
• For, lately, recently
• Past year, last night, hours ago

What id the noun?

• direct sales
• guest
• meet
• welcome

welcome to_______

• to our company.
• please.
• this is John.
• are you John Carter?

What part of the computer is this?

• Central Processing Unit
• Computer
• Tower
• Box

What is Microsoft Outlook used for?

• To keep a track of office expenses.
• It’s part of the diary management system.
• Used to assist with company audits.
• The management of emails and personal information.

What does JAA stand for?

• Junior Administrative Ambassador
• Junior Administrative Assistant
• Junior Ambassador Assistant
• Junior Activities Action

Synonyms of "sales"

• produce
• vending
• cleck
• fellow worker

SIMPLE PRESENT TENSE1. She __________ with her parents in London.

• lived
• lives
• living
• live

Under what ministry is BLKK?

• KEMENTRIAN AGAMA
• KEMENTRIAN PERTAHANAN
• KEMENTRIAN KETENAGAKERJAAN
• KEMENTRIAN KEUANGAN

Good online password protection for computers will help to protect your company from:

• People trying to physically break into your office.
• Online hacking and corporate sabotage, both from inside the company and out.
• Unnecessary office expenditure.
• Computers and associated IT equipment malfunctioning.

Excuse me, do you know______the next show begin?

• what
• where
• when
• which

I'm Alex and ,_______

• to our company.
• please.
• this is John.
• are you John Carter?

_____carry all these books. They're too heavy.______help me?

• I can, Can't you
• I can't,Can you
• I,Could you
• We,Can you

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• Staples
• Hole Punch
• Marker
• Stapler

Synonyms of "construction"

• produce
• vending
• cleck
• establishment

It's an administrative assistants job to:

• Monitor your bosses emails and calendar
• Wash your bosses car
• Shop for groceries for your bosses grandson
• Walk your bosses dog

What is the function of the following images?

• make paper copies of documents
• remove staples from paper
• cut paper into either strips or fine particles
• display images to audience

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• Mr. Graham

15. While Bill _________basketball, his mother ______home.

• was playing,came
• am playing,will come
• plays,comes
• played,came

The abilities learned through learning and training are called ...........

• Skills

Choose the correct statement!

• Before Cassano leaves South korea, he will meet mrs. Hong
• Before Cassano leaves South korea, he would meet mrs. Hong
• Before Cassano will leave South korea, he meets mrs. Hong
• Before Cassano left South Korea, he will meet mrs. Hong

It is part of letter

• Letter of offering
• Letterhead
• Letter of order
• Letter envelop

Create holes on sheets of paper

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• Hole Punch
• Paper Trimmer
• Binding Machine
• Block Note

One practical way to bring down office expenditure is to;

• Turn off lights, computers, monitors and all electronics at the end of the day
• Get staff to send out letters rather than emails.
• Turn off unused lights and computers or laptops at the end of the day.
• Send everyone home one hour early from work.

20. She __________ (go) into town every week.

• goes
• go
• will go
• is going

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• Photocopier Machine
• LCD Projector
• Over Head Projector
• Printer

What are the following words/expressions you can use in giving suggestion?

• Should, Ought to, Why don’t you
• Suggest, Must, have to
• A, B are correct
• Don’t, perhaps you need, I think

__ does Monday sound to you?

• How
• What
• When

11. My sister ________ (cook) when the phone rang.

• was cooking

A devise that is connected to a laptop and which prints out information onto paper is called a;

• Printer
• Laptop
• Camera
• Switchboard

A photocopier is used to;

• Take photos the way a camera does.
• Screen unwanted phone-calls.
• Make paper copies of documents.
• Correct spelling and grammar mistakes in documents.

Which one of these is an example of a task?

• Attention to detail
• IT skills
• Sourcing information
• Time management

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• Paper Shredder
• Binding Machine
• Photocopier Machine
• Printer

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• Could you speak to Mr.Aziz,please?
• Can I take a message from you
• .Could I speak to Mr.Aziz,please?
• Would you like to call him again

Pleased_____meet you,_____.

• to,too
• to,of
• too,to
• for,too

PAST CONTINUOUS TENSE9. The phone rang while I ________________ dinner.

• had
• was having
• am having
• will have

Dependent clause/ sub clause

• When I came to his house
• I saw him
• They brought the cases yesterday
• Where did you buy it?

SIMPLE PAST TENSE2. Last year I (go) _________ to America for my holidays

• went

Oh no! I ... ! I put the wrong letter in the wrong mailbox!

• ordered dinner
• sent the CV
• received a cheque
• made a mistake

The term for the personal characteristics of an individual is ...............

• Qualities

In an office, for safety reasons it is important to:

• Make sure that the windows are kept open throughout the day.
• Say good morning to your colleagues in the morning.
• Know where the fire exits are located.
• Be apart of a social group

FUTURE PERFECT TENSE6. Amisha __________ exited the room.

• Shall
• Will be
• Shall have
• Will have

17. The police ______ four thieves last night.

• was catching
• caught
• is catching
• will catch

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• Letter Tray
• Binding Machine
• Binder
• Tape

The opposite of DARK

• LIGHT

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• Can I talk to Susan Olivia
• Shall I call you with your last name?
• May I know who's calling ,please?
• Can you tell me her name,please?

Caller : Hello. Could I .... to Mr. Aziz, please ...?Nita : I'm sorry, he is out. Could you call back at four?Caller : All right. Thank you.

• speak

Skills are the abilities gained though learning and training!

• True
• False

Draw an ENVELOPE

Which of these is the largest planet in the Solar System?

• Earth
• Mars
• Mercury
• Jupiter

MENGHADIRI

• ATTEND
• MEET
• SIGN
• APPOINTMENT

It's not for agreeing to a time and date

• I'd like to see you at 14th of December, is it suit you?
• That's fine. I'll see you then
• Perfect, let's do it then.
• That sounds super tome.

It is used by the chairman to give instruction

• circulation slip
• daily mail record
• disposition slip
• control card

Receptionist : Good morning.What can I do for you,sir? Guest : I'd like to talk to the Personnel Manager,please. Receptionist : .I am sorry he is at the meeting now. ....? Guest : Yes.My name is Hendarto.Please ask him to call me back

• Can I leave a message
• Could you call him later
• Have you met him before
• Would you like to leave a message

Can we __ another time?

• appoint
• fix
• suit

It is not a part of letter

• Letterhead
• Place and date
• Addressee
• Offer

when you accept a business letter, where will you note it down?

• outgoing mail record
• incoming mail record
• disposition slip
• circulation slip

Which one is manual machine?

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Administrative assistants need to be:

• Organized
• Sympathetic
• Pushy

Three examples of skills are....

• Communication, IT and Enthusiasm
• Organisational, Interpersonal and Flexibility
• Problem-solving, Communication and Organisational
• Approachable, Professional Attitude and Time Management

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• Binding Machine
• Printer
• Paper Shredder
• Pin

Sally/play/volleyball/Can/us/with/?

• 1 2 3 4 5 6 7
• 5 4 6 7 1 2 3
• 2 3 4 1 6 5 7
• 2 3 4 5 6 7 1

It's not for rejecting a time/date

• I'm afraid I can't, I'm out of town that day
• 3rd of May is not good for me, I'm sorry
• I'm sorry, I've got another meeting then
• That sounds great

11. I _______ reach class by 10 am.

• Shall
• Will
• have
• am

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• Correction Fluid
• Stapler
• Binder clips
• Paper Cutter

I'm afraid I can't meet next Tuesday. __ Thursday?

• How about
• Is convenient
• Does suit

16. I _____ food when he came in.

• am cooking
• cooked
• had cooked
• was cooking

which one is correct?

• Cyndi ate rice everyday
• Cyndi eats rice everyday
• Cyndi eats rice tomorrow
• Cyndi eaten rice two days ago

13. At the moment I______ (revise) English grammar.

• am revising
• revise
• was revising
• revises

After the FIRST comes the...

• second

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• Alif Diana

Synonyms of "colleague"

• produce
• vending
• cleck
• fellow worker

Something urgent has __

• Come to
• Come up
• Turned up

19. It ______ since 9 o' clock

• will rain
• will be raining
• rained
• has been raining

A job description is the collection of information including the tasks, skills and pay for the job

• True
• False

Plug into the socket then slide the Power button

• 1-4-5-3-2
• 3-5-1-2-4
• 3-2-5-1-4
• 2-1-3-5-4