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Refers to monitoring and administering an organization's hardware, software and networks and focuses on how to effectively operate information systems.
It refers to applications, infrastructure, and other asset that execute and automate business Functions.
A burn down chart is a graphical representation of work left to do versus time.
Processes that required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, etc.
Is the core of the project manager's tasks.
Portfolio management begins with gathering a detailed registry of all the projects in the company, ideally in a single database, including name, length, estimated cost, business objective, ROI, and business benefits.
Why it is important to manage data?
Allows the business to fund the projects that most closely align with your company’s strategic objectives.
Scrum Framework three roles are:
A visual what-if qualitative analysis that is ideal when there are many subjective factors to evaluate.
Prevents incidents from occurring and ultimately aims for no incidents.
Is often difficult to measure, and is “fitness for purpose”.
Is a methodology for managing software delivery that comes under the broader umbrella of agile project management.
The boundaries of the project.
Is the application of processes, methods, skills, knowledge, and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters.
________ are executed to start a new business objective and terminated when it is achieved,
It refers to applications, infrastructure, and other asset that execute and automate business
The project manager needs to take into consideration the amount of rigor that you want to incorporate.
It is responsible for the implementation and operations of all technology infrastructures.
Is a defined process for logging, recording and resolving incidents
It refers to IT Department’s staff and all end users of the system in conducting business operations.
Is the process responsible for managing the life cycle of all service requests from the users.
Components of IT that refers to the way system are setup to conduct a particular business function.
The systematic efforts used in the deployment of a system or process and in balancing its cost, effectiveness and supportability during its life cycle.
At the beginning of any project or program, there needs to be a consensus on how to identify, classify and prioritize the risks and issues.
Describes controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities.
This phase covers the removal of the system from active operations.
What is managing information technology?
By assigning weights and scores to projects, the project with the highest score is prioritized.
This method splits the high-level org strategy into multiple business objectives and assigns scores for projects against each objective.
Is the factor of speed
What is managing Information and Technology?
Is similar to Net Present Value, except that it incorporates risk into the formula as commercial and technical success probabilities.
A structure used to organize workers.
Money and resources are the bedrock of all projects and business decisions.
__________ is something that helps things to work smoothly today, and requires constant
Ensures that risks and issues are managed effectively and defines the metrics that foster the delivery confidence of the project/program.
It covers documents created during and for the project itself.
This aims of incident management is to restore the service to the customer as quickly as possible.
IT management processes refer to planning, management control, management of partnerships, and project management of IT activities
Complete the following: Managing the joint development and implementation of _________ and IT strategies
It is the way system is setup to conduct a particular business function.
Is responsible for managing risks that could seriously impact IT services.
They actively participate with clients in devising solutions to improve services.
It is responsible for the day to day management and maintenance of the IT Infrastructure.
A ratio computation that evaluates the risk versus reward in any project.
It is use to minimize any potential problems that may negatively impact a projects timetable, process, technology, and resources involved in the project.
This is the simplest component but the most challenging one to execute because of ongoing checks and balances.
What is a project?
It is how information is converted in to the knowledge that is an asset to the organization.
This seems like a daunting and asinine task but it is actually key.
This involves a business compiling a list of projects during the annual planning cycle and supporting them with business cases that show estimated costs,
Is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.
IT projects have the same start and different finish.
Which is part of the basic functions of management?
The communication plan needs to be developed once all the stakeholders have been identified and their interests and expectations have been defined.
The portfolio has to be actively managed and monitored.
Refers to the evaluation of a software application prior to the production phase. testing ensures system and component compliance in the application's standard operating environment.
Components of IT that refers to applications, infrastructure, and other asset that execute and automate business functions.
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