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Managing Information and Technology

Refers to monitoring and administering an organization's hardware, software and networks and focuses on how to effectively operate information systems.

processing information

information technology

computer science

hardware

software

networks

construction

management journal

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What is a project?

  • It is continuous in nature.
  • All of the Above
  • It has very distinct start and finish.
  • it is an ongoing and permanent with a repetitive output.

A burn down chart is a graphical representation of work left to do versus time.

  • True
  • False

This is the simplest component but the most challenging one to execute because of ongoing checks and balances.

  • Project Management Control Process

It refers to applications, infrastructure, and other asset that execute and automate business Functions.

  • People
  • System
  • Process

This aims of incident management is to restore the service to the customer as quickly as possible.

  • None of the Above
  • Incident management
  • Request fulfillment
  • Problem management

It refers to applications, infrastructure, and other asset that execute and automate business

  • People
  • System
  • Process

Processes that required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, etc.

  • Communication Management

It refers to IT Department’s staff and all end users of the system in conducting business operations.

  • System
  • People
  • Process

The project manager needs to take into consideration the amount of rigor that you want to incorporate.

  • Governance Models

Prevents incidents from occurring and ultimately aims for no incidents.

  • Problem Management

Is the process responsible for managing the life cycle of all service requests from the users.

  • Request Fulfillment

What is managing Information and Technology?

  • It uses advancement in technology to simplify business process.
  • Enables organizational and managerial change
  • It includes many of the basic functions of management.
  • All of the Above

IT projects have the same start and different finish.

  • True
  • False

Money and resources are the bedrock of all projects and business decisions.

  • Cost

Is the factor of speed

  • Time

Is a methodology for managing software delivery that comes under the broader umbrella of agile project management.

  • Scrum
  • Scope-Cost-Quality-Time Dimensions
  • Scrum project management

Ensures that risks and issues are managed effectively and defines the metrics that foster the delivery confidence of the project/program.

  • Assurance

Is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.

  • Configuration Management Database Phases

Why it is important to manage data?

  • Data often needs to be accessed quickly
  • Cost to replace data would be very high
  • All of the above

This involves a business compiling a list of projects during the annual planning cycle and supporting them with business cases that show estimated costs,

  • Identify strategic objectives

Which is part of the basic functions of management?

  • Organizing
  • Implementing
  • Documenting

Allows the business to fund the projects that most closely align with your company’s strategic objectives.

  • Prioritize and categorize

Is similar to Net Present Value, except that it incorporates risk into the formula as commercial and technical success probabilities.

  • Estimated commercial value (ECV)

IT management processes refer to planning, management control, management of partnerships, and project management of IT activities

  • True
  • False

A ratio computation that evaluates the risk versus reward in any project.

  • Cost/benefit analysis

Describes controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities.

  • Information Security Management

It is the way system is setup to conduct a particular business function.

  • System
  • Process
  • People

Components of IT that refers to applications, infrastructure, and other asset that execute and automate business functions.

  • None of the Above
  • Process
  • System
  • People

It is responsible for the implementation and operations of all technology infrastructures.

  • Chief Information Officer
  • IT Infrastructure (II) Head
  • Infrastructure Managers
  • None of the Above

Is the core of the project manager's tasks.

  • Accountability and Responsibilities

The portfolio has to be actively managed and monitored.

  • Manage and review the portfolio

This phase covers the removal of the system from active operations.

  • Release Phase
  • Maintenance Phase
  • All of the Above
  • The Retirement Phase

At the beginning of any project or program, there needs to be a consensus on how to identify, classify and prioritize the risks and issues.

  • Risk and Issue Management

Is responsible for managing risks that could seriously impact IT services.

  • IT Service Continuity Manager

Is a defined process for logging, recording and resolving incidents

  • Incident Management

Scrum Framework three roles are:

  • Scrum Master
  • Scrum Product Owner
  • Scrum Team
  • Sprint Planning Meeting
  • all of the above

This method splits the high-level org strategy into multiple business objectives and assigns scores for projects against each objective.

  • Objectives matrix

They actively participate with clients in devising solutions to improve services.

  • Operations Manager
  • Technical Manager
  • Field Support
  • None of the Above

Components of IT that refers to the way system are setup to conduct a particular business function.

  • . People
  • None of the Above
  • System
  • Process

What is managing information technology?

  • advancement in technology to simplify business processes
  • Enables innovative changes in managerial decision making
  • All of the above

A structure used to organize workers.

  • Lifecycle Structure
  • Functional organizational structure
  • a. IT Functional Structure

It is how information is converted in to the knowledge that is an asset to the organization.

  • Knowledge Management

A visual what-if qualitative analysis that is ideal when there are many subjective factors to evaluate.

  • Decision tree analysis

Portfolio management begins with gathering a detailed registry of all the projects in the company, ideally in a single database, including name, length, estimated cost, business objective, ROI, and business benefits.

  • Build a registry

________ are executed to start a new business objective and terminated when it is achieved,

  • Strategies – operations
  • None of the above
  • Projects – operational

Is the application of processes, methods, skills, knowledge, and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters.

  • Project Management

The systematic efforts used in the deployment of a system or process and in balancing its cost, effectiveness and supportability during its life cycle.

  • Technical Management
  • User Support
  • IT Operations Management

The communication plan needs to be developed once all the stakeholders have been identified and their interests and expectations have been defined.

  • Stakeholder Communication and (5) Meeting and Reporting

It is use to minimize any potential problems that may negatively impact a projects timetable, process, technology, and resources involved in the project.

  • Risk Management

The boundaries of the project.

  • Scope

This seems like a daunting and asinine task but it is actually key.

  • Stakeholder Engagement

Is often difficult to measure, and is “fitness for purpose”.

  • Quality

It covers documents created during and for the project itself.

  • Project Documentation

__________ is something that helps things to work smoothly today, and requires constant

  • Operational - Strategic
  • Projects - Operational

By assigning weights and scores to projects, the project with the highest score is prioritized.

  • Scoring model

Complete the following: Managing the joint development and implementation of _________ and IT strategies

  • Documents
  • E-business
  • Plan

Refers to the evaluation of a software application prior to the production phase. testing ensures system and component compliance in the application's standard operating environment.

  • The Retirement Phase
  • Maintenance Phase
  • Testing
  • Release Phase
  • Event Management

It is responsible for the day to day management and maintenance of the IT Infrastructure.

  • User Support
  • IT Operations Management
  • Technical management
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