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Refers to monitoring and administering an organization's hardware, software and networks and focuses on how to effectively operate information systems.
What is a project?
A burn down chart is a graphical representation of work left to do versus time.
This is the simplest component but the most challenging one to execute because of ongoing checks and balances.
It refers to applications, infrastructure, and other asset that execute and automate business Functions.
This aims of incident management is to restore the service to the customer as quickly as possible.
It refers to applications, infrastructure, and other asset that execute and automate business
Processes that required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, etc.
It refers to IT Department’s staff and all end users of the system in conducting business operations.
The project manager needs to take into consideration the amount of rigor that you want to incorporate.
Prevents incidents from occurring and ultimately aims for no incidents.
Is the process responsible for managing the life cycle of all service requests from the users.
What is managing Information and Technology?
IT projects have the same start and different finish.
Money and resources are the bedrock of all projects and business decisions.
Is the factor of speed
Is a methodology for managing software delivery that comes under the broader umbrella of agile project management.
Ensures that risks and issues are managed effectively and defines the metrics that foster the delivery confidence of the project/program.
Is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.
Why it is important to manage data?
This involves a business compiling a list of projects during the annual planning cycle and supporting them with business cases that show estimated costs,
Which is part of the basic functions of management?
Allows the business to fund the projects that most closely align with your company’s strategic objectives.
Is similar to Net Present Value, except that it incorporates risk into the formula as commercial and technical success probabilities.
IT management processes refer to planning, management control, management of partnerships, and project management of IT activities
A ratio computation that evaluates the risk versus reward in any project.
Describes controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities.
It is the way system is setup to conduct a particular business function.
Components of IT that refers to applications, infrastructure, and other asset that execute and automate business functions.
It is responsible for the implementation and operations of all technology infrastructures.
Is the core of the project manager's tasks.
The portfolio has to be actively managed and monitored.
This phase covers the removal of the system from active operations.
At the beginning of any project or program, there needs to be a consensus on how to identify, classify and prioritize the risks and issues.
Is responsible for managing risks that could seriously impact IT services.
Is a defined process for logging, recording and resolving incidents
Scrum Framework three roles are:
This method splits the high-level org strategy into multiple business objectives and assigns scores for projects against each objective.
They actively participate with clients in devising solutions to improve services.
Components of IT that refers to the way system are setup to conduct a particular business function.
What is managing information technology?
A structure used to organize workers.
It is how information is converted in to the knowledge that is an asset to the organization.
A visual what-if qualitative analysis that is ideal when there are many subjective factors to evaluate.
Portfolio management begins with gathering a detailed registry of all the projects in the company, ideally in a single database, including name, length, estimated cost, business objective, ROI, and business benefits.
________ are executed to start a new business objective and terminated when it is achieved,
Is the application of processes, methods, skills, knowledge, and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters.
The systematic efforts used in the deployment of a system or process and in balancing its cost, effectiveness and supportability during its life cycle.
The communication plan needs to be developed once all the stakeholders have been identified and their interests and expectations have been defined.
It is use to minimize any potential problems that may negatively impact a projects timetable, process, technology, and resources involved in the project.
The boundaries of the project.
This seems like a daunting and asinine task but it is actually key.
Is often difficult to measure, and is “fitness for purpose”.
It covers documents created during and for the project itself.
__________ is something that helps things to work smoothly today, and requires constant
By assigning weights and scores to projects, the project with the highest score is prioritized.
Complete the following: Managing the joint development and implementation of _________ and IT strategies
Refers to the evaluation of a software application prior to the production phase. testing ensures system and component compliance in the application's standard operating environment.
It is responsible for the day to day management and maintenance of the IT Infrastructure.
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