Managing Information and Technology

This phase covers the removal of the system from active operations.

• Release Phase
• Maintenance Phase
• All of the Above
• The Retirement Phase

This aims of incident management is to restore the service to the customer as quickly as possible.

• None of the Above
• Incident management
• Request fulfillment
• Problem management

The project manager needs to take into consideration the amount of rigor that you want to incorporate.

• Governance Models

A burn down chart is a graphical representation of work left to do versus time.

• True
• False

The systematic efforts used in the deployment of a system or process and in balancing its cost, effectiveness and supportability during its life cycle.

• Technical Management
• User Support
• IT Operations Management

The boundaries of the project.

• Scope

It is responsible for the implementation and operations of all technology infrastructures.

• Chief Information Officer
• IT Infrastructure (II) Head
• Infrastructure Managers
• None of the Above

Why it is important to manage data?

• Data often needs to be accessed quickly
• Cost to replace data would be very high
• All of the above

Which is part of the basic functions of management?

• Organizing
• Implementing
• Documenting

The communication plan needs to be developed once all the stakeholders have been identified and their interests and expectations have been defined.

• Stakeholder Communication and (5) Meeting and Reporting

Is similar to Net Present Value, except that it incorporates risk into the formula as commercial and technical success probabilities.

• Estimated commercial value (ECV)

By assigning weights and scores to projects, the project with the highest score is prioritized.

• Scoring model

Processes that required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, etc.

• Communication Management

It is use to minimize any potential problems that may negatively impact a projects timetable, process, technology, and resources involved in the project.

• Risk Management

Is often difficult to measure, and is “fitness for purpose”.

• Quality

This involves a business compiling a list of projects during the annual planning cycle and supporting them with business cases that show estimated costs,

• Identify strategic objectives

This is the simplest component but the most challenging one to execute because of ongoing checks and balances.

• Project Management Control Process

It is responsible for the day to day management and maintenance of the IT Infrastructure.

• User Support
• IT Operations Management
• Technical management

They actively participate with clients in devising solutions to improve services.

• Operations Manager
• Technical Manager
• Field Support
• None of the Above

It refers to IT Department’s staff and all end users of the system in conducting business operations.

• System
• People
• Process

Is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.

• Configuration Management Database Phases

At the beginning of any project or program, there needs to be a consensus on how to identify, classify and prioritize the risks and issues.

• Risk and Issue Management

Money and resources are the bedrock of all projects and business decisions.

• Cost

It is how information is converted in to the knowledge that is an asset to the organization.

• Knowledge Management

IT management processes refer to planning, management control, management of partnerships, and project management of IT activities

• True
• False

Describes controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities.

• Information Security Management

This seems like a daunting and asinine task but it is actually key.

• Stakeholder Engagement

Is a defined process for logging, recording and resolving incidents

• Incident Management

The portfolio has to be actively managed and monitored.

• Manage and review the portfolio

What is a project?

• It is continuous in nature.
• All of the Above
• It has very distinct start and finish.
• it is an ongoing and permanent with a repetitive output.

Complete the following: Managing the joint development and implementation of _________ and IT strategies

• Documents
• E-business
• Plan

Prevents incidents from occurring and ultimately aims for no incidents.

• Problem Management

________ are executed to start a new business objective and terminated when it is achieved,

• Strategies – operations
• None of the above
• Projects – operational

Is responsible for managing risks that could seriously impact IT services.

• IT Service Continuity Manager

Refers to the evaluation of a software application prior to the production phase. testing ensures system and component compliance in the application's standard operating environment.

• The Retirement Phase
• Maintenance Phase
• Testing
• Release Phase
• Event Management

It covers documents created during and for the project itself.

• Project Documentation

A ratio computation that evaluates the risk versus reward in any project.

• Cost/benefit analysis

Portfolio management begins with gathering a detailed registry of all the projects in the company, ideally in a single database, including name, length, estimated cost, business objective, ROI, and business benefits.

• Build a registry

A visual what-if qualitative analysis that is ideal when there are many subjective factors to evaluate.

• Decision tree analysis

What is managing information technology?

• advancement in technology to simplify business processes
• Enables innovative changes in managerial decision making
• All of the above

Is the factor of speed

• Time

Is a methodology for managing software delivery that comes under the broader umbrella of agile project management.

• Scrum
• Scope-Cost-Quality-Time Dimensions
• Scrum project management

What is managing Information and Technology?

• It uses advancement in technology to simplify business process.
• Enables organizational and managerial change
• It includes many of the basic functions of management.
• All of the Above

Components of IT that refers to the way system are setup to conduct a particular business function.

• . People
• None of the Above
• System
• Process

IT projects have the same start and different finish.

• True
• False

It refers to applications, infrastructure, and other asset that execute and automate business Functions.

• People
• System
• Process

It refers to applications, infrastructure, and other asset that execute and automate business

• People
• System
• Process

Is the application of processes, methods, skills, knowledge, and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters.

• Project Management

Scrum Framework three roles are:

• Scrum Master
• Scrum Product Owner
• Scrum Team
• Sprint Planning Meeting
• all of the above

Is the process responsible for managing the life cycle of all service requests from the users.

• Request Fulfillment

__________ is something that helps things to work smoothly today, and requires constant

• Operational - Strategic
• Projects - Operational

A structure used to organize workers.

• Lifecycle Structure
• Functional organizational structure
• a. IT Functional Structure

Allows the business to fund the projects that most closely align with your company’s strategic objectives.

• Prioritize and categorize

Components of IT that refers to applications, infrastructure, and other asset that execute and automate business functions.

• None of the Above
• Process
• System
• People

It is the way system is setup to conduct a particular business function.

• System
• Process
• People

Is the core of the project manager's tasks.

• Accountability and Responsibilities

This method splits the high-level org strategy into multiple business objectives and assigns scores for projects against each objective.

• Objectives matrix

Ensures that risks and issues are managed effectively and defines the metrics that foster the delivery confidence of the project/program.

• Assurance