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Involves planning and executing activities, such as operating the system, making repairs, testing the system after any changes are made, and tuning the system.
A repeated field that links records between two tables, is a primary key in one table, and aNo ____ in the other field.
__ are software applications that help workers produce more in less time.
If someone from outside a company accessed the company’s computer without authorization and used it for any purpose whatsoever, the act would be __ under the laws of every state in the United States.
______ is a standard method of wireless communications, specifically for high-speed data transmission for mobile phones.
True or False: SDLC stands for systems development life cycle.
True or False: Renters of dedicated servers usually have root access, which means they act as unrestricted administrators of that computer.
A communications __ is a set of rules that govern communication between computers or between computers and other computer-related devices that exchange data.
__ is sometimes called TV cable or simply “cable” because of its common use for cable television transmission.
True or False: Outsourcing is a concept that might encompass more than just commissioning the development of an application.
True or False: Businesses that handle business transactions and store large amounts of data in a central computer often use mainframes, which some IT professionals fondly call “big iron.”
Web-enabled business is often classified by the parties involved in the interaction: business-to-business (B2B), business-to-consumer (B2C), and __.
The web offers opportunities not only to increase revenue but also to save on costs.
__ technology enables one server to be virtually split into many addressable servers, each for a different client and with its own domain name.
______are often designed to quickly present predefined business metrics, such as occupancy ratios in hotels and hospitals, or inventory turns in retail.
A unique key can serve as aNo __.
The customer’s ability to determine the timing and services of their needs from a business organization through a website is referred to as _____.
The motive for developing and improving _________ is not monetary, but rather the satisfaction of solving programming problems and the recognition of one’s contribution.
Serving customers better and faster, as well as learning more about their experiences and preferences, is facilitated by decision support systems (DSSs).
While ____ might sound benign, many privacy advocates claim that it violates privacy rights.
_____ are entered to manipulate data, including adding, deleting, and updating data.
Sometimes aNo _____ is automatically created using data, such as the date and time of a transaction or the name or password of the user updating the file.
_______ use a modular approach, which offers ease of maintenance and efficiency in applications development.
____ is a methodology of solving a new problem established on the solutions of similar problems.
In user development of applications, the lack of ____ makes system maintenance difficult at best and impossible at worst.
____ software closely conforms to an individual unit’s subculture, which makes the transition to a new system easier for employees.
__ is a magnification or expansion of the amount, types, and level of detail of data that is collected and stored.
True or False: The messages sent to access data in a database are called protocols.
A barrier to potential new market entrants is the high expense of entering the particular market.
Organizations that wish to do business globally through their websites must be sensitive to local audiences.
Programs that can handle many different types of data are called _______.
To accelerate their work, programmers can use one of several __, such as Microsoft Visual Basic, Embarcadero Delphi, Micro Focus COBOL, ASNA Visual RPG, and Visual C++.
ANo ____ is a set of indivisible transactions that are either all executed or none are—never only some.
__ in general means hiring the services of another organization or individual to perform some of the work that otherwise would be performed by the hiring organization or its employees.
Word, Excel, PowerPoint, and Outlook are productivity tools in the Microsoft Office ____.
The first step in systems analysis is ____, which determines whether there is a real need for a system and whether the system as conceived is feasible.
Some companies offer specifically designed ______ to analyze shoppers’ behavior at their sites based on captured data such as pages viewed, options clicked, and the sequence of pages shoppers viewed.
__________ use physical characteristics of people, such as fingerprints and retina scans, for authentication and access to physical places and online information systems.
Images on a monitor are made up of small dots called _______.
There are three basic types of networks: LANs, MANs, and WANs.
Large __ might have many constituent LANs and MANs on different continents.
The first generation of mobile communication technologies used _____.
National governments in South America as well as local governments in Asia and Europe have adopted policies of using only free __ software whenever it is available.
Although ____, part of the support phase of a system's lifecycle, is viewed by IS professionals as lacking in glamour, it should not be taken lightly or left to less-experienced professionals.
True or False: Loyalty programs, such as frequent flier and consumer clubs, help organizations amass a steady flow of data about their customers.
The purpose of marketing is to track every financial transaction within a company—from a few cents expenditure to a multi-million dollar purchase, from salaries and benefits to the sale of every item.
__ is the information an IS produces and displays in the format most useful to an organization.
The __ of a medium is the speed at which data is communicated, which is also called the transmission rate or simply the bit rate.
A _____ line is made of 24 channels (groups of wires) of 64 Kbps each.
ANo __ is the software that enables the OS to control a device, either one installed inside the computer or an external device such as a flash memory drive.
The Greek word tele, which means “______,” is part of such words as “telephone,” “teleconference,” and other words referring to technologies that allow communications over large distances.
__ , which is essential to smooth operations in today’s business world, is the transmittal of data and information from one point to another.
When building a new database, users must first build a _____.
True or False: Instant messaging (IM) offers users real-time online interactivity.
True or False: Third-party cookies can collect users' browsing and shopping habits across many websites.
A carefully drawn can provide a useful representation of a system, whether existing or planned.
_____, those without which the business cannot conduct its operations, are given the highest priority by the disaster recovery coordinator.
ANo _____ is unique if the value (content) in that field appears only in one record.
_________ is a popular medium for connecting computers and networking devices because it is relatively flexible, reliable, and low cost.
_____ is one of the primary languages used to compose and retrieve web pages and support the presentation of pictures with marked areas.
______ are point-to-point dedicated digital circuits provided by telephone companies.
Compared to the Universal Product Code (UPC), the additional bar in the _____ identifies a product’s country of origin.
True or False: A repeater amplifies or regenerates signals so that they do not become weak or distorted.
The conceptual blueprint of a database is called aNo ____.
True or False: Neural nets have been very effective in detecting fraud of many types.
Rather than containing a set of IF-THEN rules, more sophisticated ESs use ____, which are designed to mimic the way a human brain learns.
IEEE 802.15 is a family of wireless protocols, collectively known as Wi-Fi.
_____________ provide customers with cheaper combined service and the convenience of one-stop shopping.
Processing more than one program, or processing several parts of a program, at the same time is often called __, whereby each process is a thread.
A _____________ is responsible for managing an organization’s computer operating systems.
The relational database model consists of __ which are used to contain records.
Applications that can be integrated with other software to create new useful applications are called ______.
The greatest advantage of tailored applications is their low cost.
ANo __ with a modem is very slow (usually no faster than 56 Kbps), so most users and small businesses today are turning to faster connections that use digital signals throughout the connection, such as DSL
The standard ______ was developed for devices that communicate with each other within a short range of up to 10 meters (33 feet) in the office, at home, and in motor vehicles.
Which of the following statements is true about radio frequency identification tags?
True or False: Agile methods make extensive use of iterative programming.
__ applications are programs that enable workers to collaborate in real time over the web.
True or False: In Extreme Programming (XP), the initial software is developed over a period of several months with intense research and preparation.
_____ encryption is defined as encryption that comprises two keys: a public key, and a private key.
A _________ is an array of components that work together to achieve a common goal, or multiple goals, by accepting input, processing it, and producing output in an organized manner.
_____ enables managers to see summaries and ratios of the intersection of any two dimensions in a database.
Companies that are in the forefront of web-based e-commerce maintain their original websites in the de facto international language.
______ allow Internet access to anyone within range who uses a wireless-equipped device, provided logging in is not limited by controlled access codes.
A _____ can be thought of as a “tunnel” through the Internet or other public network that allows only authorized users to access company resources.
The important factors in choosing a networking medium are availability, current and potential bandwidth, and vulnerability to electromagnetic interference (EMI) or radio frequency interference (RFI).
The combination of _______ and clock rate determines throughput.
Many banks use automated ____ to determine a client’s creditworthiness.
Building several technologies into a single piece of hardware is called _________.
One way to increase market share is to lower prices, and the best way to lower prices is to ________.
__ involves fast development of an application based on initial user requirements and several cycles of user input and developer improvements.
When using aNo _____, the user enjoys the knowledge and experience that have been accumulated by other people over many years.
_____ has fewer restrictions on storage space and transactions, and since only one site resides on the disks, no other site can affect its functionality.
__ is the de facto international language.
According to the European Union's Directive on Data Privacy, __ can be collected only for specified, explicit, and legitimate purposes and not further processed in a way incompatible with those purposes.
__ is a combination of universal business models and management philosophy with some adaptations for local audiences.
In the absence of an operating system, applications run slowly on a computer.
An issuer of digital certificates is called a ____.
3GLs are significantly less procedural than 4GLs.
_____ is a set of processes and methods used by project managers to determine which projects will meet the organization’s operational and financial goals in relation to its strategic objectives as well as the needs of its customers.
ANo ____ is an activity that the system executes in response to a user.
A ____ is a specific area of knowledge.
In most organizations, the chief security officer (CSO) reports to the _________.
In the database approach, aNo ____ is any object about which an organization chooses to collect data.
The ____, as it is popularly known, gives law enforcement agencies surveillance and wiretapping rights they did not have before 2001.
The bandwidth of a communication medium is measured as _______.
In the ____ phase of transferring data from a transactional database to a data warehouse, the specialists transfer transformed files to the data warehouse.
Linking among documents involves __ technologies, and embedding information such as sound and video clips in documents uses multimedia technologies.
The most popular OOP languages are Java, Visual Basic, and ______.
Code written in interpreted programming languages can run only on machines whose disks store aNo __.
Web designers need to be sensitive to cultural differences.
_____ helps the users know what they can find and analyze in the data warehouse.
A challenge in integrating information systems is that the United States uses a 12-hour time notation with the addition of a.m. or p.m., while other parts of the world use a 24-hour notation.
If the first statement that an interpreter checks is free of syntactic errors, it interprets the statement into object code and makes the computer execute it.
One objective of data mining is __, the finding of groups of related facts not previously known.
In the _____ phase of transferring data from a transactional database to a data warehouse, specialists “cleanse” the data and modify it into a form that allows insertion into the data warehouse.
Data warehouses could be regarded as a type of ____, where new useful information is the precious find.
_____ are applications that combine features of two or more online applications.
Supply chain management systems are often called __, because the information they provide supports the planning of shipping resources such as personnel, funds, raw materials, and vehicles.
True or False: Affiliates are compensated in many ways such as pay per sale, pay per click, and pay per lead.
Analyzing an organization’s data and identifying the relationships among the data is called ____.
True or False: From a technical point of view, online databases that are used with Web browsers are different from other databases.
_____ transfers visitor inquiries from a busy server to a less busy server for identical information and services.
The use of e-mail, instant messaging, and voice mail has brought some secondary benefits to business communications by establishing a permanent written or electronic record of, and accountability for, ideas.
A major effort of most businesses, especially retail businesses, in using customer relationship management (CRM) systems is to collect ____ about customers.
The dialog module of a decision support system (DSS) is responsible for displaying the results of an analysis.
Software vendors often promote fast ____ as a selling point, and express it in terms of the short period of time over which the adopting organization can recoup the investment.
The popular name of an interface for business intelligence tools is ____.
Higher-level _______ enable the use of English-like statements to accomplish a goal, and these statements are translated by special software into the machine language.
A ____ represents another server for all information requests from resources inside the trusted network.
ANo _________ scans the entire source code, looking for errors in the form of the code.
Outsourcing allows a client to know exactly what the cost of its IS functions will be over the period of the contract, which is usually several years. This allows for better ___.
In the permissive model of software ________, anyone can use modify, and make the software into a product that can be sold for profit.
True or False: Data-mining software searches through large amounts of data for meaningful patterns of information.
A _____ is a device that connects two networks, such as a LAN, to the Internet.
When executives talk about productivity tools, they really mean computer programs, commonly known as software _____.
Many organizations have found that if they accumulate _____, they can use it for important management decisions, such as researching market trends or tracking down fraud.
True or False: Database fields are limited to holding text and numbers.
Transactional data is copied into a ______, which is a separate data repository.
____________, which are used to accumulate data about expenditures involved in producing specific products, make excellent use of IT to compile pricing data.
One objective of data mining is _____, the discovering of patterns in data that can lead to reasonable predictions.
The protocol used to transfer and download Web information is ____.
A temporary IP address assigned to a computer connected to the Internet intermittently for the duration of its connection only is called __.
A _____ is the general logical structure in which records are stored within a database and the method used to establish relationships among the records.
Which of the following statements is true of explicit switching costs?
True or False: Much of the extraction, transforming, and loading (ETL) activity involved in data transfer can be automated.
The first phase in the supply chain is ________.
The terms “data” and “information” mean the same thing.
ANo __ uses only four symbols: external entities, processes, data stores, and the direction in which data flows.
True or False: RSS software called an aggregator or feed reader automatically checks for new content and downloads files from a designated site in the same way as is done for text files from online newspapers.
Many North American and European countries have outsourced development of well-defined applications to professionals in other countries, an act often referred to as ___.
The ________ is the maximum number of bits that the control unit can fetch from primary memory in one machine cycle.
True or False: Microsoft, SAP, Oracle, and all other for-profit organizations that develop software own their software and license it.
__ enables application software to run on a computer and manages the interaction between the CPU, memory, storage, input/output devices, and other computer components.
True or False: Online analytical processing (OLAP) is increasingly used by corporations to gain efficiencies.
Knowledge management attempts to transfer individual knowledge into __.
Spreadsheets and word processors are _____.
__ is an expert system that includes instrumentation that connects to the patient’s body and feeds various data about the patient’s condition into the ES to be analyzed for pulmonary diseases.
A supply chain management is an enterprise application because the systems that support each business process:
The _____________ keyboard was originally designed to slow down typing, because early mechanical typewriters jammed when users typed too fast.
Programs designed to perform specific jobs, such as calculating and executing a company’s payroll, are collectively called ______.
Intelligent __ allow employees to enter questions in free form or close to free form.
__ cards are very common in North America and are the way businesses prefer to be paid online.
True or False: Productivity tools are software applications that help workers produce more in less time.
A system can only help a company sustain competitive advantage if the company continuously modifies and enhances it, creating aNo ________ for competitors.
True or False: An application service provider (ASP) installs software on a client’s computers.
The proliferation of highspeed connection services, also called ____, is mainly the result of businesses’ and individuals’ rush to the Internet.
________ is a feature that enables a user to access additional information by clicking on selected text or graphics.
Procedural languages need special programs to translate __, which is the program as originally written, into object code, which is the same program in machine language.
___________ is determined by the relationship between resources expended and the benefits gained in achieving a goal.
A cut-over conversion is also called __ conversion.
Companies might offer two versions of their sites, one for wide bandwidth and another for ____.
True or False: FTTH is point-to-point transmission between two stationary devices, usually between two buildings, as opposed to mobile wireless, in which people carry a mobile device.
The American ______ promoted the use of European standard for 7 years before officially adopting it.
A challenge during the support phase of a system's life cycle is ____.
__________ are used as a shared resource, connecting hundreds of users to a variety of computers from desktops, laptops, and other servers.
Every device on the Internet is uniquely identified with a numerical label known as __.
The term __ is associated with a high-speed networking connection, which is required for fast transmission of large files and multimedia material.
The majority of problems in the business world are structured.
True or False: Linguistic translation of a website alone can capture cultural sensitivities.
Which of the following is true of open source software?
An alternative for households that cannot obtain cable or DSL connections to the Internet is _____.
Typically, ____ is fairly simple and limited in scope.
A DSS’s ____ is a database or data warehouse that provides the data for the intelligence phase of decision making.
The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as ______.
ANo ___ is a series of documented facts that help detect who recorded which transactions, at what time, and under whose approval.
______ is a secured protocol used for confidential transactions.
True or False: State charts represent highly active states that are triggered by completion of the actions of other states.
__ is marketing over the telephone and it makes extensive use of IT.
ANo ____ is a small file that a Web site places on a visitor’s hard disk so that the Web site can remember something about the surfer later.
One of the most interesting developments in worldwide telecommunications is __ through the Internet: anyone with access to the Internet can download one of several free applications that help locate and download files from any online computer.
ANo ____ is developed to emulate the knowledge of an expert to solve problems and make decisions in a relatively narrow domain.
__ are sequences of steps, formulas, models, and other tools that systematically reduce the alternatives to a manageable number.
Which of the following is true of multimedia software?
The _______ mediates applications and the computer, and controls peripheral devices.
True or False: A join table combines data from two or more tables.
If your last and first name, as well as address and other details appear in the files of the department where you work as well as in the payroll file of the Human Resource department, there is duplication of data, or __.
True or False: Instead of differentiating a product or service, an organization can add to the product or service to increase its value to the consumer.
The ability to limit users’ views to only specific columns or records gives aNo __ an advantage: the ability to implement security measures.
While a database itself is a collection of several related files, the program used to build databases, populate them with data, and manipulate the data is called aNo __.
The ____________ is responsible for all aspects of an organization’s ISs and is often a corporate vice president.
True or False: Vendor selection criteria include functionality, architectural fit, price, services, and support.
_______ primarily involves modifying programs to meet new business needs, but also debugging of errors that were not detected when testing the developed code.
The UCC has developed the 14-digit to identify products and manufacturers.
The main goals of ________ systems are to increase the quality of customer service, reduce the amount of labor involved in serving customers, and learn as much as possible about the service preferences of individual customers.
ANo __ program can be developed by a random group of programmers, rather than by a single company.
_____ involves high volumes of data compiled from traditional, ordinary business activities, as well as newer, nontraditional sources.
Some companies might want to use entire physical servers all for themselves and therefore can opt for _____.
Each generation of mobile communication technologies refers to a communication protocol or a combination of protocols.
Every time you download a file from a Web site or attach files to e-mail, you are using aNo ______ application.
Geographic information systems (GISs) are often the best decision aids for map-related decisions.
__________ specifically refers to the efficiency of human resources.
__________ are expenses incurred when a customer stops buying a product or service from one business and starts buying it from another.
True or False: Languages such as HTML and XML are incompatible with geographic information systems (GISs).
True or False: Web page development packages expedite development of webpages.
An advantage of outsourcing IT services is that it ____.
_______ is a process for outsourcing a variety of tasks to a distributed group of people, both online or offline.
One way to lock in buyers in a free market is to create a situation in which customers fear high switching costs.
ANo _____ is the field by which records in a table are uniquely identified.
The Europeans adopted the 13-digit ____ as a standard for universal product codes.
True or False: Enterprise resource planning applications are expensive.
JetBlue obtained the strategic advantage of the ____________ by implementing the latest available technologies of fast databases, VoIP, and a slick website.
Radio frequency identification (RFID) technology enables us to conduct transactions and to make payments quickly.
Permanent IP addresses assigned to servers and many other computers and devices are called __.
__________ refers to the buying and selling goods and services via a telecommunications network.
The three major components of a DSS are a data management module, a model management module, and aNo _____ module.
_____ include ERP, SCM, and CRM applications and typically cost millions of dollars.
__ takes place when an operation switches from using an old system to using a new system.
Businesses use ______ to analyze data.
The practice of outsourcing routine activities, such as customer order entry or human resource transactions, is called__.
The part of the BI software application that parses the questions entered by employees is known as the ____.
__ are total losses of electrical power.
Even if storage cost is not as attractive as that of CDs, portability and the fact that their ports are ubiquitous in PCs might push one toward selecting a ______.
True or False: The most important development in hardware to support supply chain management has been a technology called radio frequency identification (RFID).
ANo ____ diagram is used to describe the flow of data in a business operation.
If ______ need to be used as one large data warehouse, special software tools can unify them and make them appear as one large data warehouse.
Some software companies, such as Tacit Systems, Hivemine, and Safeharbor Knowledge Solutions have developed , tools that facilitate knowledge sharing through intranets.
A data store is any event or sequence of events in which data is either changed or acted on.
In ____, criminals use personal information to attack organizational systems.
Eight-bit bytes are not sufficient for languages with larger numbers of characters, such as Chinese.
In the context of data management, _____ refers to all the occurrences sharing the same types of data.
_____ is the secure version of HTTP.
True or False: In-house development teams can usually complete a new application project in less time than an IT vendor can.
In __, software developers treat objects as parts, or standardized modules that work together and can be used and reused.
True or False:
True or False: Encryption slows down communication because the software must encrypt and decrypt every message.
Organizations can achieve competitive advantage if they are powerful enough to __ suppliers to their mode of operation or buyers to their product.
True or False: Human Resources ISs are used extensively for managerial purposes, assisting in organizing quarterly and annual budgets for departments, divisions, and entire corporations.
DAS, NAS, and SAN often include __, whereby data is replicated on different disks to enhance processing speed and fault-tolerance.
Businesses use _______ to save on travel costs and lodging, car fleets, and the time of highly salaried employees incurred on bringing together employees working in different organizations or at different sites in the same organization.
Countries have different regulations on what may or may not be imported and which tariff applies to which imported product.
Differences in ____ must be considered when integrating information systems internationally, even within the same company.
True or False: When you purchase an application, whether a computer game or a business program, you purchase a compiled version of the code, that is, the object code.
If a preliminary report concludes that the business situation warrants investment in a new IS, a more comprehensive ____ might be authorized.
Companies that want to operate globally must adapt their information systems to changing formal or __ standards.
Which of the following is a result of forming strategic alliances?
True or False: One objective of data mining is classification: Finding whether certain facts fall into predefined groups.
Information that can be gleaned from stored data is ____.
____ is the process of ensuring that senders and receivers of messages are indeed who they claim to be.
ANo __________ system is used at all levels of an organization, and often by non-managerial staff.
True or False: A schema describes the structure of the database being designed: the names and types of fields in each record type and the general relationships among different sets of records or files.
__ provide draws for customers that include combined services that are cheaper.
Which of the following is true of operating systems?
In the ______ phase of data warehousing, specialists compare the data in the data warehouses with the original data to confirm completeness.
An organization that offers the use of software through communication lines is called aNo __.
The cost of damage is the aggregate of all the potential damages multiplied by their respective ____.
As an independent memory device, flash memory takes two main forms: as a memory card, and as aNo ______.
True or False: In traditional programming, data and the operations to manipulate the data are kept separate from each other.
An unresolved challenge involved in cross-border data transfers is the ____.
The usage of __ in web technologies ensures that data exchanged between the SCM systems of two organizations are interpreted correctly.
_________ is based on UNIX and can be obtained free of charge.
__ are often referred to as “platforms,” because they are the platform on which all other applications “ride” when interacting with the hardware.
In the ___ phase of transferring data from a transactional database to a data warehouse, the builders create the files from transactional databases and save them on the server that will hold the data warehouse.
True or False: Companies that are growing fast and rely on software for deployment of their operations often hire the services of ASPs.
True or False: Shipping is the next link in the supply chain after the completion of the process of marketing products.
One of the drawbacks of the software on demand approach is that it ____.
A computer connected directly to the Internet backbone—the highest speed communication channels—is called a host.
True or False: Data warehouses replace transactional databases.
ANo ____ is an organization whose management agrees to test the new system for several months and provide feedback.
If a small-system development employing agile methods takes longer than planned, the overall cost is still likely to be smaller than if a full ___ were performed.
Legacy systems are older systems that organizations decide to continue to use because the investment in a new system would not justify the improved features or because the old systems have some advantage that cannot be obtained from newer systems.
To optimize employee benefits, some companies use special software, incorporating aNo __ that determines the optimal health and retirement plans for each employee based on factors such as marital status, age, occupation, and other data.
True or False: Multiple characters make up a record.
_______ made programming somewhat easier because they aggregated common commands into “words,” although many of those “words” are not Englishlike.
Which of the following patents does Priceline.com hold that prevents competitors from entering its business space?
True or False: Project management tools enable the creation and manipulation of local or shared databases.
A computer network within a building, or a campus of adjacent buildings, is called a ______.
True or False: Bots are implemented not only for access but also to implement policies and ensure that nonsensical data is not entered into corporate databases.
Agile methods are an efficient approach to development when a system is ____, when it deals with unstructured problems, and when the users cannot specify all the requirements at the start of the project.
In the context of data communications, aNo __ is a combination of devices or nodes connected to each other through a communication medium.
True or False: Similar to auctions among companies, some Web sites serve as auction hubs for individuals.
True or False: The best defense against unauthorized access to systems over the Internet is a firewall.
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