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Involves planning and executing activities, such as operating the system, making repairs, testing the system after any changes are made, and tuning the system.
______ are point-to-point dedicated digital circuits provided by telephone companies.
Each generation of mobile communication technologies refers to a communication protocol or a combination of protocols.
True or False: Database fields are limited to holding text and numbers.
True or False: From a technical point of view, online databases that are used with Web browsers are different from other databases.
As an independent memory device, flash memory takes two main forms: as a memory card, and as aNo ______.
True or False: Multiple characters make up a record.
______ is a secured protocol used for confidential transactions.
True or False: State charts represent highly active states that are triggered by completion of the actions of other states.
__ enables application software to run on a computer and manages the interaction between the CPU, memory, storage, input/output devices, and other computer components.
The important factors in choosing a networking medium are availability, current and potential bandwidth, and vulnerability to electromagnetic interference (EMI) or radio frequency interference (RFI).
An advantage of outsourcing IT services is that it ____.
Organizations that wish to do business globally through their websites must be sensitive to local audiences.
3GLs are significantly less procedural than 4GLs.
_____ is the secure version of HTTP.
True or False: Vendor selection criteria include functionality, architectural fit, price, services, and support.
True or False: A schema describes the structure of the database being designed: the names and types of fields in each record type and the general relationships among different sets of records or files.
If a preliminary report concludes that the business situation warrants investment in a new IS, a more comprehensive ____ might be authorized.
Transactional data is copied into a ______, which is a separate data repository.
While a database itself is a collection of several related files, the program used to build databases, populate them with data, and manipulate the data is called aNo __.
_____ involves high volumes of data compiled from traditional, ordinary business activities, as well as newer, nontraditional sources.
ANo __ is the software that enables the OS to control a device, either one installed inside the computer or an external device such as a flash memory drive.
A _____ can be thought of as a “tunnel” through the Internet or other public network that allows only authorized users to access company resources.
While ____ might sound benign, many privacy advocates claim that it violates privacy rights.
Sometimes aNo _____ is automatically created using data, such as the date and time of a transaction or the name or password of the user updating the file.
In the _____ phase of transferring data from a transactional database to a data warehouse, specialists “cleanse” the data and modify it into a form that allows insertion into the data warehouse.
Which of the following is true of multimedia software?
True or False: When you purchase an application, whether a computer game or a business program, you purchase a compiled version of the code, that is, the object code.
True or False: Microsoft, SAP, Oracle, and all other for-profit organizations that develop software own their software and license it.
The cost of damage is the aggregate of all the potential damages multiplied by their respective ____.
A _________ is an array of components that work together to achieve a common goal, or multiple goals, by accepting input, processing it, and producing output in an organized manner.
A _____ is the general logical structure in which records are stored within a database and the method used to establish relationships among the records.
In __, software developers treat objects as parts, or standardized modules that work together and can be used and reused.
True or False: Renters of dedicated servers usually have root access, which means they act as unrestricted administrators of that computer.
Companies might offer two versions of their sites, one for wide bandwidth and another for ____.
A repeated field that links records between two tables, is a primary key in one table, and aNo ____ in the other field.
True or False: Agile methods make extensive use of iterative programming.
An organization that offers the use of software through communication lines is called aNo __.
True or False: Enterprise resource planning applications are expensive.
True or False: A repeater amplifies or regenerates signals so that they do not become weak or distorted.
Every device on the Internet is uniquely identified with a numerical label known as __.
_____, those without which the business cannot conduct its operations, are given the highest priority by the disaster recovery coordinator.
A computer network within a building, or a campus of adjacent buildings, is called a ______.
The UCC has developed the 14-digit to identify products and manufacturers.
The protocol used to transfer and download Web information is ____.
The bandwidth of a communication medium is measured as _______.
Applications that can be integrated with other software to create new useful applications are called ______.
__ is marketing over the telephone and it makes extensive use of IT.
Analyzing an organization’s data and identifying the relationships among the data is called ____.
__ is an expert system that includes instrumentation that connects to the patient’s body and feeds various data about the patient’s condition into the ES to be analyzed for pulmonary diseases.
To accelerate their work, programmers can use one of several __, such as Microsoft Visual Basic, Embarcadero Delphi, Micro Focus COBOL, ASNA Visual RPG, and Visual C++.
The purpose of marketing is to track every financial transaction within a company—from a few cents expenditure to a multi-million dollar purchase, from salaries and benefits to the sale of every item.
_________ is a popular medium for connecting computers and networking devices because it is relatively flexible, reliable, and low cost.
Many North American and European countries have outsourced development of well-defined applications to professionals in other countries, an act often referred to as ___.
A carefully drawn can provide a useful representation of a system, whether existing or planned.
True or False: Businesses that handle business transactions and store large amounts of data in a central computer often use mainframes, which some IT professionals fondly call “big iron.”
The _____________ keyboard was originally designed to slow down typing, because early mechanical typewriters jammed when users typed too fast.
One of the most interesting developments in worldwide telecommunications is __ through the Internet: anyone with access to the Internet can download one of several free applications that help locate and download files from any online computer.
One objective of data mining is _____, the discovering of patterns in data that can lead to reasonable predictions.
The web offers opportunities not only to increase revenue but also to save on costs.
Processing more than one program, or processing several parts of a program, at the same time is often called __, whereby each process is a thread.
ANo __________ system is used at all levels of an organization, and often by non-managerial staff.
The Europeans adopted the 13-digit ____ as a standard for universal product codes.
A DSS’s ____ is a database or data warehouse that provides the data for the intelligence phase of decision making.
A ____ is a specific area of knowledge.
ANo ____ is developed to emulate the knowledge of an expert to solve problems and make decisions in a relatively narrow domain.
True or False: In Extreme Programming (XP), the initial software is developed over a period of several months with intense research and preparation.
The American ______ promoted the use of European standard for 7 years before officially adopting it.
A major effort of most businesses, especially retail businesses, in using customer relationship management (CRM) systems is to collect ____ about customers.
The __ of a medium is the speed at which data is communicated, which is also called the transmission rate or simply the bit rate.
The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as ______.
_____ is one of the primary languages used to compose and retrieve web pages and support the presentation of pictures with marked areas.
_____ helps the users know what they can find and analyze in the data warehouse.
__ provide draws for customers that include combined services that are cheaper.
__ involves fast development of an application based on initial user requirements and several cycles of user input and developer improvements.
Businesses use _______ to save on travel costs and lodging, car fleets, and the time of highly salaried employees incurred on bringing together employees working in different organizations or at different sites in the same organization.
__ is a combination of universal business models and management philosophy with some adaptations for local audiences.
Many banks use automated ____ to determine a client’s creditworthiness.
_____ are entered to manipulate data, including adding, deleting, and updating data.
When using aNo _____, the user enjoys the knowledge and experience that have been accumulated by other people over many years.
True or False: A join table combines data from two or more tables.
__ is sometimes called TV cable or simply “cable” because of its common use for cable television transmission.
ANo __ program can be developed by a random group of programmers, rather than by a single company.
An unresolved challenge involved in cross-border data transfers is the ____.
In ____, criminals use personal information to attack organizational systems.
Software vendors often promote fast ____ as a selling point, and express it in terms of the short period of time over which the adopting organization can recoup the investment.
____ software closely conforms to an individual unit’s subculture, which makes the transition to a new system easier for employees.
__________ refers to the buying and selling goods and services via a telecommunications network.
ANo ____ is an activity that the system executes in response to a user.
Legacy systems are older systems that organizations decide to continue to use because the investment in a new system would not justify the improved features or because the old systems have some advantage that cannot be obtained from newer systems.
_____ has fewer restrictions on storage space and transactions, and since only one site resides on the disks, no other site can affect its functionality.
Outsourcing allows a client to know exactly what the cost of its IS functions will be over the period of the contract, which is usually several years. This allows for better ___.
If your last and first name, as well as address and other details appear in the files of the department where you work as well as in the payroll file of the Human Resource department, there is duplication of data, or __.
Although ____, part of the support phase of a system's lifecycle, is viewed by IS professionals as lacking in glamour, it should not be taken lightly or left to less-experienced professionals.
__ are total losses of electrical power.
__ takes place when an operation switches from using an old system to using a new system.
_____ transfers visitor inquiries from a busy server to a less busy server for identical information and services.
_________ is based on UNIX and can be obtained free of charge.
The first phase in the supply chain is ________.
The ability to limit users’ views to only specific columns or records gives aNo __ an advantage: the ability to implement security measures.
Which of the following statements is true about radio frequency identification tags?
__________ specifically refers to the efficiency of human resources.
Images on a monitor are made up of small dots called _______.
True or False: RSS software called an aggregator or feed reader automatically checks for new content and downloads files from a designated site in the same way as is done for text files from online newspapers.
True or False: Linguistic translation of a website alone can capture cultural sensitivities.
_____ are applications that combine features of two or more online applications.
True or False: In-house development teams can usually complete a new application project in less time than an IT vendor can.
__ is the de facto international language.
Some companies might want to use entire physical servers all for themselves and therefore can opt for _____.
True or False: The best defense against unauthorized access to systems over the Internet is a firewall.
One objective of data mining is __, the finding of groups of related facts not previously known.
When building a new database, users must first build a _____.
The greatest advantage of tailored applications is their low cost.
True or False: Similar to auctions among companies, some Web sites serve as auction hubs for individuals.
ANo __ uses only four symbols: external entities, processes, data stores, and the direction in which data flows.
True or False: Data warehouses replace transactional databases.
__________ are used as a shared resource, connecting hundreds of users to a variety of computers from desktops, laptops, and other servers.
Organizations can achieve competitive advantage if they are powerful enough to __ suppliers to their mode of operation or buyers to their product.
True or False: Instant messaging (IM) offers users real-time online interactivity.
Spreadsheets and word processors are _____.
__ is a magnification or expansion of the amount, types, and level of detail of data that is collected and stored.
_____ is a set of processes and methods used by project managers to determine which projects will meet the organization’s operational and financial goals in relation to its strategic objectives as well as the needs of its customers.
True or False: Outsourcing is a concept that might encompass more than just commissioning the development of an application.
True or False: Online analytical processing (OLAP) is increasingly used by corporations to gain efficiencies.
Web designers need to be sensitive to cultural differences.
The ________ is the maximum number of bits that the control unit can fetch from primary memory in one machine cycle.
A cut-over conversion is also called __ conversion.
True or False: Neural nets have been very effective in detecting fraud of many types.
__ are software applications that help workers produce more in less time.
True or False: Human Resources ISs are used extensively for managerial purposes, assisting in organizing quarterly and annual budgets for departments, divisions, and entire corporations.
ANo _________ scans the entire source code, looking for errors in the form of the code.
A barrier to potential new market entrants is the high expense of entering the particular market.
The main goals of ________ systems are to increase the quality of customer service, reduce the amount of labor involved in serving customers, and learn as much as possible about the service preferences of individual customers.
True or False: Encryption slows down communication because the software must encrypt and decrypt every message.
A unique key can serve as aNo __.
One way to lock in buyers in a free market is to create a situation in which customers fear high switching costs.
The motive for developing and improving _________ is not monetary, but rather the satisfaction of solving programming problems and the recognition of one’s contribution.
___________ is determined by the relationship between resources expended and the benefits gained in achieving a goal.
ANo __ with a modem is very slow (usually no faster than 56 Kbps), so most users and small businesses today are turning to faster connections that use digital signals throughout the connection, such as DSL
Permanent IP addresses assigned to servers and many other computers and devices are called __.
The three major components of a DSS are a data management module, a model management module, and aNo _____ module.
A supply chain management is an enterprise application because the systems that support each business process:
Which of the following is true of operating systems?
The usage of __ in web technologies ensures that data exchanged between the SCM systems of two organizations are interpreted correctly.
A _____________ is responsible for managing an organization’s computer operating systems.
_______ made programming somewhat easier because they aggregated common commands into “words,” although many of those “words” are not Englishlike.
In the context of data communications, aNo __ is a combination of devices or nodes connected to each other through a communication medium.
_____ enables managers to see summaries and ratios of the intersection of any two dimensions in a database.
Compared to the Universal Product Code (UPC), the additional bar in the _____ identifies a product’s country of origin.
The first step in systems analysis is ____, which determines whether there is a real need for a system and whether the system as conceived is feasible.
A _____ line is made of 24 channels (groups of wires) of 64 Kbps each.
______are often designed to quickly present predefined business metrics, such as occupancy ratios in hotels and hospitals, or inventory turns in retail.
A _____ is a device that connects two networks, such as a LAN, to the Internet.
Building several technologies into a single piece of hardware is called _________.
__ cards are very common in North America and are the way businesses prefer to be paid online.
Large __ might have many constituent LANs and MANs on different continents.
If ______ need to be used as one large data warehouse, special software tools can unify them and make them appear as one large data warehouse.
True or False: Instead of differentiating a product or service, an organization can add to the product or service to increase its value to the consumer.
Programs that can handle many different types of data are called _______.
Geographic information systems (GISs) are often the best decision aids for map-related decisions.
True or False: Productivity tools are software applications that help workers produce more in less time.
In the ______ phase of data warehousing, specialists compare the data in the data warehouses with the original data to confirm completeness.
A data store is any event or sequence of events in which data is either changed or acted on.
Agile methods are an efficient approach to development when a system is ____, when it deals with unstructured problems, and when the users cannot specify all the requirements at the start of the project.
__ are sequences of steps, formulas, models, and other tools that systematically reduce the alternatives to a manageable number.
Many organizations have found that if they accumulate _____, they can use it for important management decisions, such as researching market trends or tracking down fraud.
__ in general means hiring the services of another organization or individual to perform some of the work that otherwise would be performed by the hiring organization or its employees.
ANo ____ is an organization whose management agrees to test the new system for several months and provide feedback.
There are three basic types of networks: LANs, MANs, and WANs.
The dialog module of a decision support system (DSS) is responsible for displaying the results of an analysis.
JetBlue obtained the strategic advantage of the ____________ by implementing the latest available technologies of fast databases, VoIP, and a slick website.
To optimize employee benefits, some companies use special software, incorporating aNo __ that determines the optimal health and retirement plans for each employee based on factors such as marital status, age, occupation, and other data.
The popular name of an interface for business intelligence tools is ____.
The standard ______ was developed for devices that communicate with each other within a short range of up to 10 meters (33 feet) in the office, at home, and in motor vehicles.
True or False: Much of the extraction, transforming, and loading (ETL) activity involved in data transfer can be automated.
Every time you download a file from a Web site or attach files to e-mail, you are using aNo ______ application.
Programs designed to perform specific jobs, such as calculating and executing a company’s payroll, are collectively called ______.
Typically, ____ is fairly simple and limited in scope.
True or False: The most important development in hardware to support supply chain management has been a technology called radio frequency identification (RFID).
Higher-level _______ enable the use of English-like statements to accomplish a goal, and these statements are translated by special software into the machine language.
True or False: Affiliates are compensated in many ways such as pay per sale, pay per click, and pay per lead.
The ____________ is responsible for all aspects of an organization’s ISs and is often a corporate vice president.
The Greek word tele, which means “______,” is part of such words as “telephone,” “teleconference,” and other words referring to technologies that allow communications over large distances.
True or False: Languages such as HTML and XML are incompatible with geographic information systems (GISs).
One of the drawbacks of the software on demand approach is that it ____.
ANo ____ is a set of indivisible transactions that are either all executed or none are—never only some.
_____ encryption is defined as encryption that comprises two keys: a public key, and a private key.
True or False: The messages sent to access data in a database are called protocols.
True or False: Bots are implemented not only for access but also to implement policies and ensure that nonsensical data is not entered into corporate databases.
ANo ____ is a small file that a Web site places on a visitor’s hard disk so that the Web site can remember something about the surfer later.
True or False: FTTH is point-to-point transmission between two stationary devices, usually between two buildings, as opposed to mobile wireless, in which people carry a mobile device.
The ____, as it is popularly known, gives law enforcement agencies surveillance and wiretapping rights they did not have before 2001.
The conceptual blueprint of a database is called aNo ____.
True or False: Project management tools enable the creation and manipulation of local or shared databases.
The _______ mediates applications and the computer, and controls peripheral devices.
Companies that want to operate globally must adapt their information systems to changing formal or __ standards.
True or False: Data-mining software searches through large amounts of data for meaningful patterns of information.
The use of e-mail, instant messaging, and voice mail has brought some secondary benefits to business communications by establishing a permanent written or electronic record of, and accountability for, ideas.
Which of the following patents does Priceline.com hold that prevents competitors from entering its business space?
The terms “data” and “information” mean the same thing.
Data warehouses could be regarded as a type of ____, where new useful information is the precious find.
The majority of problems in the business world are structured.
A ____ represents another server for all information requests from resources inside the trusted network.
If the first statement that an interpreter checks is free of syntactic errors, it interprets the statement into object code and makes the computer execute it.
____________, which are used to accumulate data about expenditures involved in producing specific products, make excellent use of IT to compile pricing data.
DAS, NAS, and SAN often include __, whereby data is replicated on different disks to enhance processing speed and fault-tolerance.
Which of the following is true of open source software?
True or False: Loyalty programs, such as frequent flier and consumer clubs, help organizations amass a steady flow of data about their customers.
__________ use physical characteristics of people, such as fingerprints and retina scans, for authentication and access to physical places and online information systems.
__ applications are programs that enable workers to collaborate in real time over the web.
__ , which is essential to smooth operations in today’s business world, is the transmittal of data and information from one point to another.
The relational database model consists of __ which are used to contain records.
Knowledge management attempts to transfer individual knowledge into __.
The term __ is associated with a high-speed networking connection, which is required for fast transmission of large files and multimedia material.
__ technology enables one server to be virtually split into many addressable servers, each for a different client and with its own domain name.
True or False: Web page development packages expedite development of webpages.
An alternative for households that cannot obtain cable or DSL connections to the Internet is _____.
____ is the process of ensuring that senders and receivers of messages are indeed who they claim to be.
True or False: Third-party cookies can collect users' browsing and shopping habits across many websites.
Code written in interpreted programming languages can run only on machines whose disks store aNo __.
Companies that are in the forefront of web-based e-commerce maintain their original websites in the de facto international language.
A system can only help a company sustain competitive advantage if the company continuously modifies and enhances it, creating aNo ________ for competitors.
______ allow Internet access to anyone within range who uses a wireless-equipped device, provided logging in is not limited by controlled access codes.
Word, Excel, PowerPoint, and Outlook are productivity tools in the Microsoft Office ____.
ANo ___ is a series of documented facts that help detect who recorded which transactions, at what time, and under whose approval.
Linking among documents involves __ technologies, and embedding information such as sound and video clips in documents uses multimedia technologies.
Even if storage cost is not as attractive as that of CDs, portability and the fact that their ports are ubiquitous in PCs might push one toward selecting a ______.
True or False: One objective of data mining is classification: Finding whether certain facts fall into predefined groups.
Rather than containing a set of IF-THEN rules, more sophisticated ESs use ____, which are designed to mimic the way a human brain learns.
The most popular OOP languages are Java, Visual Basic, and ______.
True or False:
Information that can be gleaned from stored data is ____.
__________ are expenses incurred when a customer stops buying a product or service from one business and starts buying it from another.
Supply chain management systems are often called __, because the information they provide supports the planning of shipping resources such as personnel, funds, raw materials, and vehicles.
If someone from outside a company accessed the company’s computer without authorization and used it for any purpose whatsoever, the act would be __ under the laws of every state in the United States.
__ are often referred to as “platforms,” because they are the platform on which all other applications “ride” when interacting with the hardware.
_____________ provide customers with cheaper combined service and the convenience of one-stop shopping.
In the permissive model of software ________, anyone can use modify, and make the software into a product that can be sold for profit.
Serving customers better and faster, as well as learning more about their experiences and preferences, is facilitated by decision support systems (DSSs).
__ is the information an IS produces and displays in the format most useful to an organization.
In most organizations, the chief security officer (CSO) reports to the _________.
Eight-bit bytes are not sufficient for languages with larger numbers of characters, such as Chinese.
_______ primarily involves modifying programs to meet new business needs, but also debugging of errors that were not detected when testing the developed code.
Some software companies, such as Tacit Systems, Hivemine, and Safeharbor Knowledge Solutions have developed , tools that facilitate knowledge sharing through intranets.
ANo _____ is unique if the value (content) in that field appears only in one record.
Web-enabled business is often classified by the parties involved in the interaction: business-to-business (B2B), business-to-consumer (B2C), and __.
In user development of applications, the lack of ____ makes system maintenance difficult at best and impossible at worst.
The combination of _______ and clock rate determines throughput.
In the database approach, aNo ____ is any object about which an organization chooses to collect data.
The practice of outsourcing routine activities, such as customer order entry or human resource transactions, is called__.
True or False: Companies that are growing fast and rely on software for deployment of their operations often hire the services of ASPs.
A communications __ is a set of rules that govern communication between computers or between computers and other computer-related devices that exchange data.
An issuer of digital certificates is called a ____.
According to the European Union's Directive on Data Privacy, __ can be collected only for specified, explicit, and legitimate purposes and not further processed in a way incompatible with those purposes.
________ is a feature that enables a user to access additional information by clicking on selected text or graphics.
The first generation of mobile communication technologies used _____.
Countries have different regulations on what may or may not be imported and which tariff applies to which imported product.
A challenge in integrating information systems is that the United States uses a 12-hour time notation with the addition of a.m. or p.m., while other parts of the world use a 24-hour notation.
National governments in South America as well as local governments in Asia and Europe have adopted policies of using only free __ software whenever it is available.
____ is a methodology of solving a new problem established on the solutions of similar problems.
_______ use a modular approach, which offers ease of maintenance and efficiency in applications development.
In the ____ phase of transferring data from a transactional database to a data warehouse, the specialists transfer transformed files to the data warehouse.
Businesses use ______ to analyze data.
Radio frequency identification (RFID) technology enables us to conduct transactions and to make payments quickly.
In the ___ phase of transferring data from a transactional database to a data warehouse, the builders create the files from transactional databases and save them on the server that will hold the data warehouse.
The part of the BI software application that parses the questions entered by employees is known as the ____.
Procedural languages need special programs to translate __, which is the program as originally written, into object code, which is the same program in machine language.
True or False: In traditional programming, data and the operations to manipulate the data are kept separate from each other.
In the absence of an operating system, applications run slowly on a computer.
IEEE 802.15 is a family of wireless protocols, collectively known as Wi-Fi.
In the context of data management, _____ refers to all the occurrences sharing the same types of data.
______ is a standard method of wireless communications, specifically for high-speed data transmission for mobile phones.
_______ is a process for outsourcing a variety of tasks to a distributed group of people, both online or offline.
A challenge during the support phase of a system's life cycle is ____.
ANo ____ diagram is used to describe the flow of data in a business operation.
A temporary IP address assigned to a computer connected to the Internet intermittently for the duration of its connection only is called __.
ANo _____ is the field by which records in a table are uniquely identified.
The proliferation of highspeed connection services, also called ____, is mainly the result of businesses’ and individuals’ rush to the Internet.
If a small-system development employing agile methods takes longer than planned, the overall cost is still likely to be smaller than if a full ___ were performed.
Intelligent __ allow employees to enter questions in free form or close to free form.
One way to increase market share is to lower prices, and the best way to lower prices is to ________.
Which of the following statements is true of explicit switching costs?
A computer connected directly to the Internet backbone—the highest speed communication channels—is called a host.
_____ include ERP, SCM, and CRM applications and typically cost millions of dollars.
True or False: Shipping is the next link in the supply chain after the completion of the process of marketing products.
Differences in ____ must be considered when integrating information systems internationally, even within the same company.
When executives talk about productivity tools, they really mean computer programs, commonly known as software _____.
Which of the following is a result of forming strategic alliances?
Some companies offer specifically designed ______ to analyze shoppers’ behavior at their sites based on captured data such as pages viewed, options clicked, and the sequence of pages shoppers viewed.
True or False: SDLC stands for systems development life cycle.
The customer’s ability to determine the timing and services of their needs from a business organization through a website is referred to as _____.
True or False: An application service provider (ASP) installs software on a client’s computers.
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