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A combination of software, hardware and telecom networks to collect useful data, particularly in an organization to complete and manage its operations.
The wired medium with the highest bandwidth is:
Which of the following factors is not a significant influence on a company's competitive environment?
Improving the manner in which internal business processes are executed is which strategy for competitive advantage?
Network interface cards are special adapters that link an individual device to the communications medium on a local area network.
__________ consist of data that are related to demand, shipments, orders, returns, and schedules.
If Amazon uses a list of all your purchases (books bought, price paid, dates) to recommend other books to you, then it is applying its __________.
Which of the following is not a characteristic of twisted-pair wire?
The applications and technologies for consolidating, analyzing, and providing access to vast amounts of data to help users make better business and strategic decisions
Contains content that describes a cause, opinion, or idea.
The greatest problem with GEO satellites is which of the following?
Which of the following is not a customer touch point?
Data mining refers to the process of searching valuable business information in a large database, data warehouse or data mart.
__________ is/are the computer hardware, software, and communications technologies that are used by IT personnel to produce IT services.
_______ are simple tools for answering repetitive customer questions.
Differentiation Strategy - Offer different products, services, or product features than your competitors.
You just started to work on a project with three other people. You realize that everyone has their own notes, which makes it hard for you to keep track of what has been done and what still needs to be done. Which of the following applications would you suggest the team use?
Customer-facing applications is an organization's sales, field service, and customer interaction center representatives interact directly with customers.
Biometrics are an example of:
An organization's IT platform consists of the IT components and IT services.
Information-based industries face a great threat from substitute products.
A collection of related activities and services that produce a product of value to an organization
Which of the following statements is false?
This category of privacy concerns all forms of personal communication which a person wishes to keep private.
The SDLC encourages changes to user requirements once they have been established.
At the end of a semester, a student knows that she must achieve a grade of 81 or higher on her final exam to get an A in the course. She has just performed what kind of analysis
CRM systems are designed to achieve customer intimacy.
Which is not the core capabilities of computer-based information systems include (check 2 that applies):
True or False: The growth of information technology, with its enhanced capacity for surveillance, communication, computation, storage, and retrieval.
__________ auctions are the most common auction model for large purchases.
Has a way of fouling up people's lives, especially when the party with the inaccurate information has an advantage in power and authority.
Information technology refers to computer-based tools used to support the needs of an organization
True or False: Liability means that individuals have the right to recover the damages done to them by other individuals, organizations, or systems.
Information technology and information systems are the same thing
A student's decision to drop one course and add another would be considered a transaction to the university's information system but not to its accounting system.
All IT applications require data.
LinkedIn is a _____________social networking site that makes money from advertising and services.
Which of the following is not an example of Web 2.0 applications?
A (n) ________ provides rapid access to timely information and direct access to management reports.
A hotspot is a small geographical perimeter within which a wireless access point provides service to a number of users.
The data processed by transaction processing systems provide the inputs for other organizational information systems.
You can always trust the content of Web 2.0 sites.
The most common wireless technology for TV and DVD remote control devices is:
An Internet service provider (ISP) provides temporary Internet connections to individuals and companies.
A method of trying to integrate all forms of electronic communication under one standardized platform or method.
A system composed of people and computers that processes or interprets information. The term is also sometimes used in more restricted senses to refer to only the software used to run a computerized database or to refer to only a computer system.
Information silos were particularly efficient when business processes crossed functional boundaries in an organization.
All of the following use an advertising revenue model except:
The list of all your purchases from Amazon (books bought, price paid, dates) is defined as ________________.
Which of the following is not a part of the typical IS operational plan?
An informed user of IT can enhance his or her organization's competitive position.
______ is another very common solution. EDI is a communication standard that enables business partners to exchange routine documents, such as purchase orders, electronically.
________ is the process whereby a fully automated electronic commerce transaction eliminates middlemen.
The transmission capacity (speed) of a network-measured in bits per second (bps).
When Amazon welcomes you by name back to its Web site on your second visit, this is an example of which strategy for competitive advantage?
IT security is the responsibility of everyone in the organization.
_______ is a wireless standard that enables temporary, short-range connection between mobile devices.
A software program used to access and view Web pages.
Which of the following statements concerning the management of information resources is not true?
The pull model is make-to-stock.
Which of the following statements about your future role as a manager is false?
With regard to mobile computing, _______ means that knowing where a user is physically located is a key to offering relevant products and services.
An ERP system is an inter-organizational information system.
True or False: Responsibility is accepting any consequences of decisions and/or actions.
Using CRM can help businesses to develop better working practices, especially with departments such as customer service.
Search engines and metasearch engines are examples of which network application?
Searching for valuable business information in a database, data warehouse, or data mart is referred to as ________.
Having one backup of your business data is sufficient for security purposes.
_______ refers to efforts by unauthorized users to access data traveling over wireless networks.
A combination of your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores would be considered knowledge.
End user computing is when employees directly use computers in their work to solve problems or produce results.
Being a figurehead and leader is part of the ________ managerial role.
Which of the following statements concerning Web 2.0 sites is false?
Development in software technologies result in
Enterprise resource planning systems
CRM data can show you this and enable you to profile target groups which may be underperforming in order to try and boost this area of your business, with the goal of boosting profits.
Prototyping allows the users to clarify their information requirements as they use the prototype.
Electronic commerce provides opportunities for companies to do all of the following except:
eBay uses all of the following business models except:
Information security students in a graduate degree program take courses in all of the following except:
Uses customer behavior and perceptions in order to provide actionable business intelligence (back-end)
Exploring the reasons why customers fail to make purchases or why they may not rate your company's services can help you adapt new policies and techniques which may help you attract new customers.
Data warehouse deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.
Over time, the customer relationship with vendors has become more impersonal for all of the following reasons except:
Which of these consists of raw facts, such as an employee's name?
_____ auctions are the most common auction model for large purchases.
Today's customers have __________ .
The computing skills necessary to be a hacker are increasing.
The function of SCM is to improve the way a company finds the raw materials it needs to produce a product or service and deliver it to its customers.
End-user computer refers to a group of end users working together to manage their interactions with a computer.
Which of the following is not a major capability of information systems?
____________ is the process whereby a fully automated electronic commerce transaction eliminates middlemen.
When a business must abide by government regulations such as HIPPA or FERPA, what type of business pressure is created?
If you are an worker managing your fringe benefits over your company's intranet, you are engaging in _______ e-commerce.
Which of the following is not a disadvantage of telecommuting for employees?
Approach that defines an initial list of user requirements builds a prototype system and then improves the system in several iterations based on users' feedback.
True or False: Information is the means through which the minds expands and increases its capacity to achieve its goals, often as the result of an input from another mind.
A wiki is a collection of blogs.
Which of the following is not a problem along the supply chain?
An organization's information technology architecture:
IT personnel use the IT infrastructure to develop information systems.
One impact of IT will be to decrease the numbers of managers employed in organizations.
__________ is (are) data that have been organized to have meaning and value to a recipient.
An ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.
Knowledge is data that have been organized to convey accumulated learning.
A(n) _____ connects two or more devices in a limited geographical area.
Unlike a data mart, deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.
____________ restrict unauthorized individuals from using information resources and are concerned with user identification.
Data marts are often built and controlled by a single department within an organization
Can be defined as an individual condition of life characterized by exclusion from publicity.
Provides a collection of content from the web
Is a communication standard that enables business partners to exchange routine documents, such as purchase orders,electronically.
The advantages of electronic commerce for consumers include all of the following except:
_________ is a method of delivering software, in which a vendor hosts the applications, and customers access these applications over the Internet.
A major problem of the discovery applications of networks is the huge amount of information available.
The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the
An organization's IT components include all of the following except:
Twisted-pair wire is the least-used form of communications wiring.
An information system that uses computer technology to perform some or all of its intended tasks.
Which of the following statements about IT's role in society is false?
A systems analyst focuses on designing specifications for new technology.
_________ involves building an inappropriate trust relationship with employees for the purpose of gaining sensitive information or unauthorized access privileges.
You do not have to work in the IT department to benefit from learning about IT
A_____________ refers to a choice among two or more alternatives that individuals and groups make. Decisions are diverse and are made continuously.
In the _________ marketplace model, EC technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the administrative cost of procurement, and the purchasing cycle time.
Which of the following best describes CRM?
_________ auctions are the most common auction model for large purchases.
A firm implements a new information system in one of its plants, assesses the new system's performance, and then implements the new system in its other plants. This is an example of ___________ conversion.
In a process called _________, a company allows nothing to run unless it is approved, whereas in a process called _________, the company allows everything to run unless it is not approved.
A data warehouse, unlike a data mart, deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.
_______ communicate(s) via radio waves using radio antennas placed within adjacent geographic areas.
Which of the following are advantages of computer networks?
Information technology deals with the planning, development, management, and use of management information tools to help people perform all the tasks related to information processing and management.
_____ portals support communities such as hobby groups or a political party.
IT workers are still in demand and are projected to be in demand for the next ten years
Writing computer code is as much art as it is science.
Which of the following is not a part of systems analysis phase of the SDLC?
Which of the following is the correct hierarchy from the lowest level to the highest level?
Describes the buying, selling, transferring or exchanging of products, services, information via computer networks.
In this type of e-commerce, the sellers and buyers are organizations.
Digital dashboards-evolved from executive information systems, which were information systems designed specifically for the information needs of top executives.
Central Processing Unit collects, processes, stores, analyzes, and disseminates information for a specific purpose.
An organization's _______consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization.
True or False: Information forms the intellectual capital from which human beings craft their lives and secure dignity.
__________ conveys understanding, accumulated learning, and expertise as they apply to a current problem.
Which of the following are Amazon's primary value propositions?
E-commerce affects only businesses that sell products online.
Which of the following is not a strategy for mitigating the risk of threats against information?
A search engine is a software program you can use to find Web sites, Web pages, and Internet files
The ratio between organizational inputs and outputs is an indication of the organization's productivity.
Wi-Fi provides excellent security.
Office automation systems
The deliverable of the systems design stage is:
Data can be gathered and analyzed from customers using what are known as
Each computer or device on a communications line has a numeric address called
This information is closely related to property right.
Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except:
Which of the following is not a characteristic of a transaction processing system?
Decision support systems support only lower and middle level managers.
Spying on potential or actual enemies primarily for military purposes.
Which of the following statements about the impact of IT on managers is not correct?
Uses customer behavior and perceptions in order to provide actionable business intelligence (back-end).
Is the increased value of information in decision-making.
Channel conflict occurs when click-and-mortar companies have problems with their regular distributors when they sell directly to customers online.
Deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.
GEO satellites are used to comprise the GPS network.
Microwave transmissions are affected by environmental conditions such as storms.
A situation when a producer or supplier bypasses the normal channel of distribution and sells directly to the end user.
Process and procedures are important but not critical to the effective use of computer based information systems.
Misinformation has a way of fouling up people's lives, especially when the party with the inaccurate information has an advantage in power and authority.
Refers to the practice of registering domain names solely for the purpose of selling them later at a higher price.
When a business must abide by government regulations such as HIPPA or FERPA, what type of business pressure is created ?
IT personnel use _______to produce _____.
By improving the way your business operates, how the customer interacts with your business and producing effective marketing strategies, you can hope to improve the way your business is viewed and encourage new customers, as well as ensuring that existing ones keep coming back.
__ is a set of interrelated components that collect, manipulate, store, and disseminate data and information and provide a feedback mechanism to meet an objective.
_____ reports are produced at scheduled intervals.
Enterprise resource planning systems take a (n) ________ view of the overall organization.
Pressures on organizations are generated by the global economy and strong competition facilitated by the global, web-based platform
The most common solution to supply chain problems is building inventories.
The Internet increases traditional barriers to entry into a market.
Managing the IS function within an organization is the exclusive responsibility of the IS department
Deals directly with a firm, avoiding intermediaries such as retail stores.
Which of the following is not a problem along the supply chain
Which of the following is NOT a reason that managers need IT support?
________ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.
Competitive advantage for an organization manifests itself as all of the following except:
The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?
An auditing manager focuses on the ethical and legal use of information systems.
Data and/or information that is organized to convey understanding as it applies to a current problem is
Unintentional threats to information systems include all of the following except:
A ___________ refers to a choice among two or more alternatives that individuals and groups make. Decisions are diverse and are made continuously.
In _________ , the organization purchases insurance as a means to compensate for any loss.
A simple form of a data warehouse that is focused on a single subject (or functional area), such as Sales, Finance, or Marketing.
Any computer based tool that people use to work with information and support the information processing needs of an organization.
The introduction of the ATM in the banking industry is an example of the innovation strategy.
In the _____ marketplace model, EC technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the administrative cost of procurement, and the purchasing cycle time.
WiFi provides excellent security.
Dashboards provide rapid access to timely information and direct access to structured information in the form of reports.
While information systems, such as transaction processing systems, generate more information for managers to process, other information systems, such as ___, help them analyze this information to make better-informed decisions.
Information is data that have been organized to provide value.
When users ask for added functionality during a systems development project, this is called:
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