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Introduction to Information Systems

A combination of software, hardware and telecom networks to collect useful data, particularly in an organization to complete and manage its operations.




operations management



transforming business



cite apa

google books


health information

information technology


human resources

E-commerce affects only businesses that sell products online.

  • False
  • True

Writing computer code is as much art as it is science.

  • a. True
  • b. False

Contains content that describes a cause, opinion, or idea.

  • a. Business/marketing Web page
  • b. Personal Web page
  • c. Advocacy Web page
  • d. Portal Web page

_____ auctions are the most common auction model for large purchases.

  • a. Static
  • b. Forward
  • c. None of the above
  • d. Reverse

IT security is the responsibility of everyone in the organization.

  • True
  • False

You do not have to work in the IT department to benefit from learning about IT

  • false
  • true

Data and/or information that is organized to convey understanding as it applies to a current problem is

  • a. Facts
  • b. Information Systems
  • c. Knowledge
  • d. process

True or False: Responsibility is accepting any consequences of decisions and/or actions.

  • True

Data warehouse deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.

  • a. False
  • b. True

An Internet service provider (ISP) provides temporary Internet connections to individuals and companies.

  • True

Customer-facing applications is an organization's sales, field service, and customer interaction center representatives interact directly with customers.

  • False
  • True

The greatest problem with GEO satellites is which of the following?

  • a. size of footprint
  • b. availability
  • c. orbital life
  • d. propagation delay

_____ reports are produced at scheduled intervals.

  • a. detailed
  • b. routine
  • c. exception
  • d. ad hoc

True or False: Liability means that individuals have the right to recover the damages done to them by other individuals, organizations, or systems.

  • True

Approach that defines an initial list of user requirements builds a prototype system and then improves the system in several iterations based on users' feedback.

  • a. End User Development
  • b. Rapid User Development
  • c. Software engineering
  • d. prototyping

A data warehouse, unlike a data mart, deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.

  • False
  • True

Prototyping allows the users to clarify their information requirements as they use the prototype.

  • a. False
  • b. True

A collection of related activities and services that produce a product of value to an organization

  • a. Business Processes
  • b. Data/Facts
  • c. Information Systems
  • d. Competitive Advantage

The SDLC encourages changes to user requirements once they have been established.

  • a. True
  • b. False

Microwave transmissions are affected by environmental conditions such as storms.

  • a. True
  • b. False

End-user computer refers to a group of end users working together to manage their interactions with a computer.

  • True
  • False

_______ are simple tools for answering repetitive customer questions.

  • a. Automated response systems
  • b. Personalized Web pages
  • c. Frequently asked questions
  • d. Customized products and services

WiFi provides excellent security.

  • a. True
  • b. False

____________ is the process whereby a fully automated electronic commerce transaction eliminates middlemen.

  • a. Value-added services
  • b. Supply chain integration
  • c. Disintegration
  • d. Direct sales
  • e. Disintermediation

__ is a set of interrelated components that collect, manipulate, store, and disseminate data and information and provide a feedback mechanism to meet an objective.

  • Information System

_____ portals support communities such as hobby groups or a political party.

  • a. Personal
  • b. Affinity
  • c. Corporate
  • d. Industry wide

The applications and technologies for consolidating, analyzing, and providing access to vast amounts of data to help users make better business and strategic decisions

  • a. Business Intelligence
  • b. Artificial Intelligence
  • c. Business Analysis
  • d. Database Systems

Pressures on organizations are generated by the global economy and strong competition facilitated by the global, web-based platform

  • True
  • False

Refers to the practice of registering domain names solely for the purpose of selling them later at a higher price.

  • Theft
  • Cyber squatting
  • Domain names
  • Fraud

When Amazon welcomes you by name back to its Web site on your second visit, this is an example of which strategy for competitive advantage?

  • a. Operational effectiveness
  • b. Customer orientation (WRONG 0N IC EXAM)
  • c. Innovation
  • d. Cost leadership
  • e. Differentiation

Enterprise resource planning systems

  • a. All the above statements are true.
  • b. Are utilized to conduct site analyses.
  • c. Evolved because newer technologies made older systems obsolete.
  • d. Use a common database for all functional areas.
  • e. Were designed to process transactions faster.

With regard to mobile computing, _______ means that knowing where a user is physically located is a key to offering relevant products and services.

  • a. Localization
  • b. Instant connectivity
  • c. Ubiquity
  • d. Convenience
  • e. Personalization

Can be defined as an individual condition of life characterized by exclusion from publicity.

  • Privacy

Wi-Fi provides excellent security.

  • a. False
  • b. True

This category of privacy concerns all forms of personal communication which a person wishes to keep private.

  • Private Communications

Electronic commerce provides opportunities for companies to do all of the following except:

  • a. increase market share
  • b. expand their reach
  • c. put rich information on their Web sites
  • d. expand at relatively high cost

Which of the following is not a problem along the supply chain

  • a. high inventory costs
  • b. decreased cycle times
  • c. loss of revenues
  • d. poor customer service

You can always trust the content of Web 2.0 sites.

  • True
  • False

The pull model is make-to-stock.

  • a. True
  • b. False

This information is closely related to property right.

  • Information about one's possessions

A systems analyst focuses on designing specifications for new technology.

  • false
  • true

The most common wireless technology for TV and DVD remote control devices is:

  • a. Bluetooth
  • b. Wi-Max
  • c. Infrared
  • d. WiFi

While information systems, such as transaction processing systems, generate more information for managers to process, other information systems, such as ___, help them analyze this information to make better-informed decisions.

  • Electronic commerce systems
  • Office automation systems
  • Desktop publication applications
  • Business intelligence applications

Information technology and information systems are the same thing

  • true
  • false

A_____________ refers to a choice among two or more alternatives that individuals and groups make. Decisions are diverse and are made continuously.

  • a. productivity
  • b. Management
  • c. Decision
  • d. What if analysis
  • e. none of the above

Uses customer behavior and perceptions in order to provide actionable business intelligence (back-end)

  • a. Analytical CRM Systems
  • b. None of the Above
  • c. Customer touch points
  • d. Operational CRM Systems

Deals directly with a firm, avoiding intermediaries such as retail stores.

  • a. C2C
  • b. B2C
  • c. B2E
  • d. B2B

Misinformation has a way of fouling up people's lives, especially when the party with the inaccurate information has an advantage in power and authority.

  • a. True
  • b. false

__________ consist of data that are related to demand, shipments, orders, returns, and schedules.

  • a. information flows
  • b. material flows
  • c. reverse flows
  • d. reverse logistics

Unintentional threats to information systems include all of the following except:

  • a. lack of user experience
  • b. malicious software
  • c. power outage
  • d. tornados

Search engines and metasearch engines are examples of which network application?

  • a. Telecommuting
  • b. Communications
  • c. Collaboration
  • d. Discovery

_________ involves building an inappropriate trust relationship with employees for the purpose of gaining sensitive information or unauthorized access privileges.

  • a. Hacking
  • b. Phishing
  • c. Social engineering
  • d. Tailgating
  • e. Spamming

Information technology deals with the planning, development, management, and use of management information tools to help people perform all the tasks related to information processing and management.

  • a. true
  • b. false

________ is the process whereby a fully automated electronic commerce transaction eliminates middlemen.

  • a. Disintermediation
  • b. Value-added services
  • c. Disintegration
  • d. Supply chain integration
  • e. Direct sales

The transmission capacity (speed) of a network-measured in bits per second (bps).

  • a. Bandwidth
  • b. Router
  • c. Narrow band
  • d. Broadband

True or False: Information is the means through which the minds expands and increases its capacity to achieve its goals, often as the result of an input from another mind.

  • True

A firm implements a new information system in one of its plants, assesses the new system's performance, and then implements the new system in its other plants. This is an example of ___________ conversion.

  • a. Phased
  • b. Parallel
  • c. Timely
  • d. Pilot
  • e. Direct

Describes the buying, selling, transferring or exchanging of products, services, information via computer networks.

  • a. e-commerce
  • b. marketing
  • c. none of the above
  • d. website

Competitive advantage for an organization manifests itself as all of the following except:

  • a. Lower costs
  • b. Higher quality
  • c. Increased time to market
  • d. Increased profits
  • e. Increased speed

True or False: The growth of information technology, with its enhanced capacity for surveillance, communication, computation, storage, and retrieval.

  • True

Is a communication standard that enables business partners to exchange routine documents, such as purchase orders,electronically.

  • a. Inter-organizational Information System
  • b. Electronic Data Interchange
  • c. Extranets
  • d. None of the above

Biometrics are an example of:

  • a. something the user wants.
  • b. something the user knows.
  • c. something the user does.
  • d. something the user has.

Which of the following is not a customer touch point?

  • a. none of the above - all are touch points
  • b. customer visits to a store
  • c. e-mail
  • d. telephone contact
  • e. Web sites

An ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.

  • a. Business process
  • b. Business Process Management
  • c. Business Process Reengineering
  • d. Competitive Advantage

The list of all your purchases from Amazon (books bought, price paid, dates) is defined as ________________.

  • a. information
  • b. data
  • c. wisdom
  • d. experience
  • e. knowledge

Which of the following is not a strategy for mitigating the risk of threats against information?

  • a. All of the above are strategies for mitigating risk
  • b. Transfer the risk by purchasing insurance
  • c. Install controls that block the risk
  • d. Implement controls that minimize the impact of the threat
  • e. Continue operating with no controls and absorb any damages that occur

Data mining refers to the process of searching valuable business information in a large database, data warehouse or data mart.

  • a. True
  • b. False

At the end of a semester, a student knows that she must achieve a grade of 81 or higher on her final exam to get an A in the course. She has just performed what kind of analysis

  • a. Sensitivity
  • b. What-if
  • c. Simulation
  • d. Qualitative
  • e. Goal-seeking

A simple form of a data warehouse that is focused on a single subject (or functional area), such as Sales, Finance, or Marketing.

  • a. database
  • b. data governance
  • c. none of the above
  • d. Data mart

Provides a collection of content from the web

  • Aggregators
  • None of the Above
  • Social Networking sites
  • Mash ups

End user computing is when employees directly use computers in their work to solve problems or produce results.

  • a. False
  • b. True

_________ is a method of delivering software, in which a vendor hosts the applications, and customers access these applications over the Internet.

  • a. Using an Application Service Provider
  • b. The off-the-shelf approach
  • c. Developing in house
  • d. Software-as-a-Service

Today's customers have __________ .

  • a. higher expectations
  • b. less sophistication
  • c. difficulty in finding information about products
  • d. difficulty in comparing prices
  • e. less knowledge about products

The advantages of electronic commerce for consumers include all of the following except:

  • a. You can easily compare prices and features.
  • b. You typically cannot access additional information, so you do not have information overload.
  • c. You can buy from home 24 hours per day, 7 days per week.
  • d. You can find unique items.
  • e. You have a wider variety of products to choose from.

A(n) _____ connects two or more devices in a limited geographical area.

  • a. Local area network
  • b. Personal area network
  • c. Wide-area network
  • d. Enterprise network
  • e. Value added network

eBay uses all of the following business models except:

  • a. content provider.
  • b. e-commerce infrastructure provider.
  • c. B2C market creator.
  • d. C2C market creator.

An informed user of IT can enhance his or her organization's competitive position.

  • a. false
  • b. true

A system composed of people and computers that processes or interprets information. The term is also sometimes used in more restricted senses to refer to only the software used to run a computerized database or to refer to only a computer system.

  • a. Information Systems
  • b. Operating System
  • c. Information Technology
  • d. Database system

An organization's IT components include all of the following except:

  • Programs
  • Procedures
  • Monitors
  • A network
  • A database

A software program used to access and view Web pages.

  • Browser

_______ is a wireless standard that enables temporary, short-range connection between mobile devices.

  • a. cell phones
  • b. bluetooth
  • c. WiFi
  • d. a satellite

Which is not the core capabilities of computer-based information systems include (check 2 that applies):

  • a. Quick access to information.
  • b. Managing people.
  • c. Staging and processing of large amounts of data.
  • d. High-speed calculations.
  • e. Generating new knowledge.

Which of the following statements is false?

  • A functional area information system can obtain data from other functional area information systems.
  • Each functional area within an organization has only one application.
  • A functional area information system is the same as a departmental information system.
  • App, application, and application program all mean the same thing.
  • An application is a computer program designed to support a specific business process.

The computing skills necessary to be a hacker are increasing.

  • False
  • True

In _________ , the organization purchases insurance as a means to compensate for any loss.

  • a. risk transference
  • b. risk analysis
  • c. risk acceptance
  • d. risk management

__________ is/are the computer hardware, software, and communications technologies that are used by IT personnel to produce IT services.

  • a. IT components
  • b. A computer-based information system
  • c. IT services
  • d. Information technology
  • e. An information system

Using CRM can help businesses to develop better working practices, especially with departments such as customer service.

  • false
  • true

Which of the following is the correct hierarchy from the lowest level to the highest level?

  • knowledge, information, data
  • information, experience, wisdom
  • information, data, knowledge
  • data, information, experience
  • data, information, knowledge

Which of the following statements concerning Web 2.0 sites is false?

  • a. They cannot be used to start a business.
  • b. They harness collective intelligence.
  • c. They encourage user participation.
  • d. They deliver functionality as services.
  • e. They feature remixable applications and data.

The ratio between organizational inputs and outputs is an indication of the organization's productivity.

  • False
  • True

Information-based industries face a great threat from substitute products.

  • a. True
  • b. False

The Internet increases traditional barriers to entry into a market.

  • a. False
  • b. True

Which of the following is not a characteristic of twisted-pair wire?

  • a. Inexpensive
  • b. Secure transmissions
  • c. None of these
  • d. Easy to work with
  • e. Subject to interference from other electrical source

Enterprise resource planning systems take a (n) ________ view of the overall organization.

  • a. management
  • b. business process
  • c. functional
  • d. user's

If Amazon uses a list of all your purchases (books bought, price paid, dates) to recommend other books to you, then it is applying its __________.

  • a. information
  • b. experience
  • c. data
  • d. wisdom
  • e. knowledge

_______ communicate(s) via radio waves using radio antennas placed within adjacent geographic areas.

  • a. bluetooth
  • b. a satellite
  • c. cell phones
  • d. near field communications

Is the increased value of information in decision-making.

  • Expected Value of Perfect Information

The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the

  • a. CFO
  • b. CIS
  • c. CIO
  • d. CIT
  • e. CEO

A combination of your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores would be considered knowledge.

  • a. False
  • b. True

Network interface cards are special adapters that link an individual device to the communications medium on a local area network.

  • a. False
  • b. True

Which of the following statements about the impact of IT on managers is not correct?

  • a. IT will increase the number of managerial levels in an organization.
  • b. IT will reduce the number of middle managers.
  • c. IT increases the number of employees who can report to one manager.
  • d. IT makes managers more productive.

IT personnel use the IT infrastructure to develop information systems.

  • false
  • true

Which of the following statements about IT's role in society is false?

  • a. IT can be used to help doctors diagnose diseases.
  • b. Robots can do many routine tasks.
  • c. IT has created employee flexibility.
  • d. Robots can handle unfamiliar situations.
  • e. Telepresence robots can act as the eyes and ears of a business manager.

The most common solution to supply chain problems is building inventories.

  • a. True
  • b. False

A hotspot is a small geographical perimeter within which a wireless access point provides service to a number of users.

  • a. True
  • b. False

_________ auctions are the most common auction model for large purchases.

  • a. Forward
  • b. Reverse
  • c. None of the above
  • d. Static

Which of the following is not a disadvantage of telecommuting for employees?

  • a. Slower promotions
  • b. Lower pay (in some cases)
  • c. Fewer opportunities for homebound or disabled people
  • d. Possible loss of fringe benefits
  • e. No workplace visibility

Decision support systems support only lower and middle level managers.

  • False
  • True

Unlike a data mart, deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.

  • Data Warehouse

Differentiation Strategy - Offer different products, services, or product features than your competitors.

  • a. false
  • b. true

Data can be gathered and analyzed from customers using what are known as

  • a. Customer touch points
  • b. Customer Satisfaction
  • c. Customer Service
  • d. Customer facing Applications

Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except:

  • a. probability of obtaining a return from an IT investment is based on the probability of implementation success
  • b. benefits are harder to quantify
  • c. IT can be used for several different purposes
  • d. benefits are often tangible

When a business must abide by government regulations such as HIPPA or FERPA, what type of business pressure is created?

  • a. Societal
  • b. Market
  • c. Competitive Advantage
  • d. Technology

A method of trying to integrate all forms of electronic communication under one standardized platform or method.

  • a. Discovery
  • b. Telecommuting
  • c. Collaboration
  • d. Unified Communication

Information is data that have been organized to provide value.

  • True
  • False

An organization's _______consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization.

  • a. information system
  • b. information technology infrastructure
  • c. computer-based information system
  • d. information technology
  • e. information technology architecture

Managing the IS function within an organization is the exclusive responsibility of the IS department

  • a. false
  • b. true

Information technology refers to computer-based tools used to support the needs of an organization

  • true
  • false

Digital dashboards-evolved from executive information systems, which were information systems designed specifically for the information needs of top executives.

  • a. True
  • b. False

Spying on potential or actual enemies primarily for military purposes.

  • a. Theft
  • b. Espionage
  • c. Extortion
  • d. Sabotage

Which of the following is not a problem along the supply chain?

  • a. loss of revenues
  • b. poor customer service
  • c. decreased cycle times
  • d. high inventory costs

__________ conveys understanding, accumulated learning, and expertise as they apply to a current problem.

  • a. Data
  • b. Knowledge
  • c. Wisdom
  • d. Information
  • e. Experience

The data processed by transaction processing systems provide the inputs for other organizational information systems.

  • False
  • True

One impact of IT will be to decrease the numbers of managers employed in organizations.

  • a. true
  • b. false

Which of the following statements concerning the management of information resources is not true?

  • a. They have an enormous strategic value within an organization and therefore are relied on.
  • b. Managing information resources is divided between the MIS department and end users.
  • c. Computers are decentralized throughout the organization, which makes it harder to manage.
  • d. Managing mainframes has become more difficult.
  • e. Information systems are expensive to acquire, operate, and maintain.

Which of the following is not a characteristic of a transaction processing system?

  • a. low computation complexity
  • b. small amounts of data are processed
  • c. sources of data are mainly internal
  • d. high level of accuracy, data integrity, and security

Central Processing Unit collects, processes, stores, analyzes, and disseminates information for a specific purpose.

  • true
  • false

Process and procedures are important but not critical to the effective use of computer based information systems.

  • a. false
  • b. true

Which of the following is NOT a reason that managers need IT support?

  • a. number of alternatives is decreasing
  • b. decisions must typically be made under time pressure
  • c. the need to access remote information sources
  • d. decisions are becoming more complex
  • e. the need to access remote information sources

A ___________ refers to a choice among two or more alternatives that individuals and groups make. Decisions are diverse and are made continuously.

  • a. Management
  • b. Decision
  • c. none of the above
  • d. productivity
  • e. What if analysis

An organization's information technology architecture:

  • a. Integrates the information requirements of the organization and all users.
  • b. Is analogous to the architecture of a house.
  • c. Provides a guide for current operations.
  • d. Provides a blueprint for future directions.
  • e. all of the above

______ is another very common solution. EDI is a communication standard that enables business partners to exchange routine documents, such as purchase orders, electronically.

  • a. Inter-organizational Information System
  • b. Electronic Data Interchange
  • c. None of the above
  • d. Supply Chain Management

IT personnel use _______to produce _____.

  • a. IT infrastructure, IT platform
  • b. IT components, IT architecture
  • c. IT infrastructure, IT architecture
  • d. IT components, IT services
  • e. computer-based information systems, IT architecture

IT workers are still in demand and are projected to be in demand for the next ten years

  • True
  • False

A (n) ________ provides rapid access to timely information and direct access to management reports.

  • a. digital dashboard
  • b. neural network
  • c. decision support system
  • d. data warehouse
  • e. expert system

GEO satellites are used to comprise the GPS network.

  • a. False
  • b. True

Any computer based tool that people use to work with information and support the information processing needs of an organization.

  • a. made to order
  • b. mass customization
  • c. information technology (WRONG IN IC EXAM)
  • d. data items

A wiki is a collection of blogs.

  • False
  • True

A search engine is a software program you can use to find Web sites, Web pages, and Internet files

  • a. False
  • b. Trues

__________ auctions are the most common auction model for large purchases.

  • a. Forward
  • b. Reverse
  • c. None of the above
  • d. Static

An ERP system is an inter-organizational information system.

  • false
  • true

By improving the way your business operates, how the customer interacts with your business and producing effective marketing strategies, you can hope to improve the way your business is viewed and encourage new customers, as well as ensuring that existing ones keep coming back.

  • true
  • false

Which of the following is not a part of systems analysis phase of the SDLC?

  • a. identification of the information requirements that the solution must satisfy
  • b. definition of the business problem
  • c. identification of the technical specifications of the solution
  • d. identification of the causes of, and solution to, the business problem

All IT applications require data.

  • a. False
  • b. True

____________ restrict unauthorized individuals from using information resources and are concerned with user identification.

  • a. Administrative controls
  • b. Access controls
  • c. Communication controls
  • d. Physical controls

Which of the following statements about your future role as a manager is false?

  • a. There will be less emphasis on office politics.
  • b. I will need IT tools to handle the data I utilize to make decisions.
  • c. The people I manage will likely be dispersed geographically.
  • d. Many of my decisions will be "real time".
  • e. The size of my team will likely be smaller than teams of today.

Searching for valuable business information in a database, data warehouse, or data mart is referred to as ________.

  • a. data mining
  • b. expert system queries
  • c. database queries
  • d. query by example
  • e. structured queries

Which of the following best describes CRM?

  • a. a set of technologies
  • b. an information system
  • c. a process
  • d. a way of thinking and acting

Having one backup of your business data is sufficient for security purposes.

  • False
  • True

An auditing manager focuses on the ethical and legal use of information systems.

  • true
  • false

Which of the following is not an example of Web 2.0 applications?

  • a. Social Networks
  • b. Blogs
  • c. Crowd sourcing
  • d. Wikis

A major problem of the discovery applications of networks is the huge amount of information available.

  • a. False
  • b. True

Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

  • a. False
  • b. True

Has a way of fouling up people's lives, especially when the party with the inaccurate information has an advantage in power and authority.

  • Misinformation

Channel conflict occurs when click-and-mortar companies have problems with their regular distributors when they sell directly to customers online.

  • True
  • False

The wired medium with the highest bandwidth is:

  • a. Fiber-optic cable
  • b. Copper cable
  • c. Cellular radio
  • d. Coaxial cable
  • e. Twisted-pair wire

Over time, the customer relationship with vendors has become more impersonal for all of the following reasons except:

  • a. people move from farms to cities
  • b. customer relationship management systems were developed
  • c. consumers became mobile
  • d. supermarkets and department stores became popular

An information system that uses computer technology to perform some or all of its intended tasks.

  • a. Operating systems
  • b. Information Systems
  • c. Information Technology
  • d. Computer Based Information System

CRM data can show you this and enable you to profile target groups which may be underperforming in order to try and boost this area of your business, with the goal of boosting profits.

  • a. true
  • b. false

If you are an worker managing your fringe benefits over your company's intranet, you are engaging in _______ e-commerce.

  • a. consumer-to-consumer
  • b. business-to-business
  • c. business-to-consumer
  • d. business-to-employee
  • e. e-government

Development in software technologies result in

  • a. A and B only
  • b. Increased competition from new entrants offering substitute products or services
  • c. Increased competition from new entrants into the industry
  • d. A, B and C
  • e. Increased competition from established industry rivals

Which of the following are advantages of computer networks?

  • a. All of the choices
  • b. They enable companies to share hardware, computer applications, and data
  • c. They enable organizations to be more flexible
  • d. They enable geographically dispersed employees to work together

Which of the following are Amazon's primary value propositions?

  • a. reduction of price discovery cost
  • b. management of product delivery
  • c. selection and convenience
  • d. personalization and customization

All of the following use an advertising revenue model except:

  • a. Amazon
  • b. Yahoo
  • c. Google
  • d. Facebook

Data marts are often built and controlled by a single department within an organization

  • a. False
  • b. True

Which of the following factors is not a significant influence on a company's competitive environment?

  • a. how many competitors are active
  • b. how competitors price their products
  • c. what the market share of each competitor is
  • d. the availability of supportive organizational structures

Office automation systems

  • a. Support only the clerical staff.
  • b. are comprised of software that is used to develop documents and spreadsheets
  • c. Include report generators.
  • d. Are a type of inter-organizational system.
  • e. Are usually developed in-house.

An organization's IT platform consists of the IT components and IT services.

  • a. false
  • b. IT personnel use the IT infrastructure to develop information systems.
  • Information is data that have been organized to provide value.
  • c. true

A student's decision to drop one course and add another would be considered a transaction to the university's information system but not to its accounting system.

  • False
  • True

Each computer or device on a communications line has a numeric address called

  • a. Internet Protocol
  • b. Numeric Domain
  • c. World Wide Web
  • d. Uniform Resource Locator

CRM systems are designed to achieve customer intimacy.

  • True
  • False

Exploring the reasons why customers fail to make purchases or why they may not rate your company's services can help you adapt new policies and techniques which may help you attract new customers.

  • a. false
  • b. true

Which of these consists of raw facts, such as an employee's name?

  • a. Information
  • b. Knowledge
  • c. Process
  • d. Data

Uses customer behavior and perceptions in order to provide actionable business intelligence (back-end).

  • a. No one of the above
  • b. Operational CRM
  • c. Customer Relationship Management
  • d. Analytical CRM System

Which of the following is not a part of the typical IS operational plan?

  • a. The IS function's estimate of its goals
  • b. The IT architecture
  • c. The application portfolio
  • d. The mission of the IS function
  • e. The organizational mission

In this type of e-commerce, the sellers and buyers are organizations.

  • a. business to business
  • b. consumer to business
  • c. consumer to consumer
  • d. business to consumer

________ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.

  • a. Functional area information systems
  • b. Transaction processing systems
  • c. Supply chain management systems
  • d. Enterprise resource planning systems

You just started to work on a project with three other people. You realize that everyone has their own notes, which makes it hard for you to keep track of what has been done and what still needs to be done. Which of the following applications would you suggest the team use?

  • a. A wiki
  • b. A netcasts
  • c. A blog
  • d. A mash up

__________ is (are) data that have been organized to have meaning and value to a recipient.

  • a. Information
  • b. Experience
  • c. Knowledge
  • d. Insights
  • e. Wisdom

The deliverable of the systems design stage is:

  • a. the source code
  • b. the prototype
  • c. technical system specifications
  • d. user requirements

In the _________ marketplace model, EC technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the administrative cost of procurement, and the purchasing cycle time.

  • a. electronic exchange
  • b. group purchasing
  • c. auctions
  • d. sell-side
  • e. buy-side

When a business must abide by government regulations such as HIPPA or FERPA, what type of business pressure is created ?

  • a. Market
  • b. Technology
  • c. Competitive Advantage
  • d. Societal

Knowledge is data that have been organized to convey accumulated learning.

  • a. true
  • b. false

Which of the following is not a major capability of information systems?

  • a. perform high-speed, high-volume numerical computations
  • b. increase the effectiveness and efficiency of people working in groups
  • c. store large amounts of information in a very large space
  • d. provide fast, accurate communications among organizations
  • e. automate semiautomatic business processes

Twisted-pair wire is the least-used form of communications wiring.

  • a. False
  • b. True

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?

  • a. Innovation
  • b. Operational effectiveness
  • c. Cost leadership
  • d. Differentiation
  • e. Customer orientation

LinkedIn is a _____________social networking site that makes money from advertising and services.

  • a. Training
  • b. College
  • c. Business-oriented
  • d. Video-upload
  • e. Blogging

True or False: Information forms the intellectual capital from which human beings craft their lives and secure dignity.

  • True

When users ask for added functionality during a systems development project, this is called:

  • a. user-defined software
  • b. bloatware
  • c. scope creep
  • d. runaway project

Deals with multiple subject areas and is typically implemented and controlled by a central organizational unit such as the corporate Information Technology (IT) group.

  • Data Mart
  • Data Warehouse
  • Knowledge
  • Data Governance

Being a figurehead and leader is part of the ________ managerial role.

  • a. confrontational
  • b. informational
  • c. interpersonal
  • d. entrepreneurial
  • e. decisional

In the _____ marketplace model, EC technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the administrative cost of procurement, and the purchasing cycle time.

  • a. buy-side
  • b. sell-side
  • c. auctions
  • d. group purchasing
  • e. electronic exchange

_______ refers to efforts by unauthorized users to access data traveling over wireless networks.

  • a. Eavesdropping (WRONG IN IC EXAM)
  • b. War driving
  • c. Installing rogue access devices
  • d. RF jamming

Dashboards provide rapid access to timely information and direct access to structured information in the form of reports.

  • a. false
  • b. True

Information security students in a graduate degree program take courses in all of the following except:

  • a. Security architecture
  • b. Computer programming
  • c. Disaster recovery planning
  • d. Laws and ethics

In a process called _________, a company allows nothing to run unless it is approved, whereas in a process called _________, the company allows everything to run unless it is not approved.

  • a. whitelisting, encryption
  • b. blacklisting, whitelisting
  • c. whitelisting, blacklisting
  • d. encryption, whitelisting
  • e. encryption, blacklisting

The function of SCM is to improve the way a company finds the raw materials it needs to produce a product or service and deliver it to its customers.

  • True
  • False

A situation when a producer or supplier bypasses the normal channel of distribution and sells directly to the end user.

  • a. Supply chain management
  • b. None of the Above.
  • c. Channel Conflict
  • d. B2C

Improving the manner in which internal business processes are executed is which strategy for competitive advantage?

  • a. Customer orientation
  • b. Operational effectiveness
  • c. Innovation
  • d. Differentiation
  • e. Cost leadership

The introduction of the ATM in the banking industry is an example of the innovation strategy.

  • a. True
  • b. False
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